MozCamp 2009

•

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David Tenser

Technology

Agenda
●
Update since MozCamp 2008
● SUMO is bigger than Firefox
●
Plans and ideas for the future
● Get involved!

The vision for SUMO

http://blog.mozilla.com/sumo/2009/01/03/

https://support.mozilla.com/%locale%/kb/Localization+Dashboard

Update since MozCamp 2008
●
Locale specific e-mail notifications for reviewers
when articles are created or edited
● Automatic article categories (inherited from en-US
version) – no need to manually update this
●
Links to local support sites – further connecting
support with our users

Update since MozCamp 2008

12 40

700 35
10
600 30
8
500 25
6 400 20 October
300 15 2008
4
200 10
2
100 5
0 0 0
Active locales Translated articles Active contributors

Update since MozCamp 2008
25 1800 80

1600 70
20
1400
60

1200
50
15
1000
40
October
800
2008
10 Today
30
600

20
400
5

200 10

0 0 0
Active locales Translated articles Active contributors

Firefox Support for Mobile

Website launched 2009-09-30
https://mobile.support.mozilla.com

SUMO = Open Source Support
●
Firefox (support.mozilla.com)
● Firefox Mobile (mobile.support.mozilla.com)
●
Thunderbird (support.mozillamessaging.com)
● (your project here)

Native language of Fx users in Europe

Looks like Does not look like
Pacman Pacman

Native language of Fx users in Europe

English (12 M) Other languages
(123 M)

Web based Live Chat client
●
No need to download and install Java-based
program in order to help out with Live Chat
● Further lowering the barrier of entry

Ideas for the future
●
l10n focused milestone
● Visible roles and recognition
●
Integrating Mozilla hosted SUMO websites
(shared login, etc)

Get involved!
●
Translate one support article into your language
– https://support.mozilla.com/%locale
%/kb/Localization+Dashboard
● Spend 5 minutes per day helping people in the
support forum
– https://support.mozilla.com/en-US/forum
● Help us shape the future of SUMO
– https://support.mozilla.com/en-US/forum/3

Thank you! Questions?
blog.mozilla.com/sumo
support.mozilla.com/kb/How+to+contribute

Thank you! Questions?
irc.mozilla.org
#sumo

Thank you! Questions?
David Tenser
djst@mozilla.com | djst.org/blog | @djst

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MozCamp 2009

1. David Tenser <djst@mozilla.com>

2. Agenda ● Update since MozCamp 2008 ● SUMO is bigger than Firefox ● Plans and ideas for the future ● Get involved!

4. The vision for SUMO http://blog.mozilla.com/sumo/2009/01/03/

5. https://support.mozilla.com/%locale%/kb/Localization+Dashboard

7. Dutch Czech Spanish

8. Update since MozCamp 2008 ● Locale specific e-mail notifications for reviewers when articles are created or edited ● Automatic article categories (inherited from en-US version) – no need to manually update this ● Links to local support sites – further connecting support with our users

9. Screencasts

10. Improved forum

11. Update since MozCamp 2008 12 40 700 35 10 600 30 8 500 25 6 400 20 October 300 15 2008 4 200 10 2 100 5 0 0 0 Active locales Translated articles Active contributors

12. Update since MozCamp 2008 25 1800 80 1600 70 20 1400 60 1200 50 15 1000 40 October 800 2008 10 Today 30 600 20 400 5 200 10 0 0 0 Active locales Translated articles Active contributors

13. SUMO is bigger than Firefox (really!)

14. Firefox Support for Mobile Website launched 2009-09-30 https://mobile.support.mozilla.com

15.

16. Firefox Help for Mobile

17. Firefox Help for Mobile

18. Thunderbird Support

19. SUMO = Open Source Support ● Firefox (support.mozilla.com) ● Firefox Mobile (mobile.support.mozilla.com) ● Thunderbird (support.mozillamessaging.com) ● (your project here)

20.

21.

22. Native language of Fx users in Europe Looks like Does not look like Pacman Pacman

23. Native language of Fx users in Europe English (12 M) Other languages (123 M)

24. Upcoming plans

25. Web based Live Chat client ● No need to download and install Java-based program in order to help out with Live Chat ● Further lowering the barrier of entry

26.

27.

28. Verbatim

29. Ideas for the future ● l10n focused milestone ● Visible roles and recognition ● Integrating Mozilla hosted SUMO websites (shared login, etc)

30. Proactive helpfulness

31. Get involved! ● Translate one support article into your language – https://support.mozilla.com/%locale %/kb/Localization+Dashboard ● Spend 5 minutes per day helping people in the support forum – https://support.mozilla.com/en-US/forum ● Help us shape the future of SUMO – https://support.mozilla.com/en-US/forum/3

32. Thank you! Questions? blog.mozilla.com/sumo support.mozilla.com/kb/How+to+contribute

33. Thank you! Questions? irc.mozilla.org #sumo

34. Thank you! Questions? David Tenser djst@mozilla.com | djst.org/blog | @djst

MozCamp 2009

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