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Democratic innovation

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Democratic innovation

  1. 1. A system for democratic innovative public services The Democratic Society Thursday, 6 January 2011
  2. 2. What we want • Better services • More flexible services • More responsive services • A two-way democratic conversation • All for less cost “More of the same” will not achieve this. Nor will “less of the same” Thursday, 6 January 2011
  3. 3. What we want Public Innovators Services ere enh p hap ld cou g ic Ma Citizens Thursday, 6 January 2011
  4. 4. Where we are Culture & structures unsuited Ideas without context for innovation Energy dissipates after events Learning and change is ad Don’t know the language hoc, not systemic Public services speak Innovators Connexions within services Services Don’t understand which are poor; beyond are almost problems really need solving non-existent Ideas don’t scale Service design poorly suited to citizens’ needs Citizens Passively surveyed not actively involved People speak for them, not with them Frustrated, disillusioned and underused Thursday, 6 January 2011
  5. 5. Contribute Public Innovators Services Service need, Ideas & resources, data enthusiasm & context Need, aspiration, direction & legitimacy Citizens Thursday, 6 January 2011
  6. 6. Receive Public Innovators Services Support, space Tested ideas for development & that can really prototyping, transform systems resources Understanding, better services, & greater civic governance Citizens Thursday, 6 January 2011
  7. 7. How? Prepare infrastructure Prepare for system-wide collaboration Find them Open up information & data Network them Public Innovators Understand service problems Understand their skills Services & citizen experience Teach them context Become learning organisations Citizens Enthuse them for participation Make them an agent not a recipient Create better democratic conversations Give opportunities for them to govern, not just to respond Thursday, 6 January 2011
  8. 8. How? Connect partners and agents Curating Public Innovators Mentoring Services Mainstreaming Co-design Co-production Governance Events Information Campaigns Co-decision Engagement Citizens Thursday, 6 January 2011
  9. 9. Different places, different initial interests Public Services Innovators C Thursday, 6 January 2011
  10. 10. Different needs, different support, such as: Joint ventures University Innovators Public Consultants Chamber of Commerce Services Internal “positive deviants” Citizens Voluntary organisations Social enterprises Thursday, 6 January 2011
  11. 11. Different situations, different solutions, such as: Public Innovators Services Solution in Battersea: Solution in Birkenhead: Online engagement Lots of face-to-face Citizens Data and numbers Discussion and presentation Less face to face Not much online Thursday, 6 January 2011
  12. 12. But the goal is the same Public Innovators Services Co-design and co-production Whole-system action Citizen governance Systemic reflection & learning g e nin pp is ha gic Ma Citizens Thursday, 6 January 2011
  13. 13. Resources are needed for Support for developing the best ideas Creating conversations that locate ideas in the public service environment Breaking down Creating and informing organisational barriers Public innovators Innovators Opening data and process Services A prize fund Actively shifting the culture Networking the place for magic, co-design & co-production Citizen governance & debate Independent guarantor Turning citizens into innovators Information provision/exchange Teaching innovators about their area Citizens Energising and campaigning for participation Creating agency Connecting discussions Thursday, 6 January 2011
  14. 14. Resources could come from LG bodies, Government CSR SIBs Public services Innovation funds Public Innovation funds Innovators Universities Services SIBs Philanthropists Corporations Philanthropists Public services Universities Innovation funds Public services Information-based businesses Citizens Citizens, families and communities CSR Innovation funds Philanthropists Government/public services Thursday, 6 January 2011
  15. 15. Results: the citizen view I know how I I can be a citizen PS I know where I understand and can influence to take my ideas public services I can take responsibility for services I can access I help shape and outcomes I care about data better my locality Citizens Thursday, 6 January 2011
  16. 16. Results: the public service view We co-produce We co-design C I We harness local capabilities We have a network of engaged and energy “friends of the service” We see and use national and We understand what local innovation residents want/need Public services Thursday, 6 January 2011
  17. 17. Results: the innovator view I co-design C PS I support co-production I have access to I understand what resources for good ideas citizens want I understand and can influence I create value for my locality public services Services listen to me Innovators Thursday, 6 January 2011

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