Emergent patterns for Kanban designs that IT Ops teams deal with: Dependencies, Interruptions, Specialization and Distributed teams.

1. Emergent Patterns
Emergent
Pa+erns
for
Kanban
in
IT
Opera6ons
for Kanban in IT Operations
Dominica DeGrandis @dominicad

2. Emergent Patterns
Emergent
Pa+erns
for
Kanban
in
IT
Opera6ons
for Kanban in IT Operations
Dominica DeGrandis @dominicad

3. Like the wave, work is a moving target
Jeff
Bezos,
CEO
Amazon
Photo
by
Stephen
Chernin,
Bloomberg

5. Emergent
Pa+erns
for
Kanban
in
IT
Opera6ons

6. 3
of
the
top
ten
are
in
IT
10
Most
Hated
Jobs,
CNBC,
Daniel
Bukszpan,
Aug
2011
h+p://www.cnbc.com/id/44038159?slide=1
Survey
conducted
by
CareerBliss
of
hundreds
of
thousands
of
employees
conducted
by
CareerBliss

7. Worst hated job #8
Technical Support Analyst

8. Worst hated job #1
Director of Information Technology

13. Problems facing IT Ops

16. Kanbanops
http://tech.groups.yahoo.com/group/kanbanops/

17. Connecting Porto Alegre to
San Francisco, Ohio and Bangalore
The
World
is
flat,
Agile
Tips
Aug
2011

19. Kanbanops
material
on
distributed
teams.

20. Remote presence

21. Atalanta

22. Atalanta

24. Interrupts

25. Making Interrupts visible
Operations
Investigate Implement Buyoff Done
Planned
25%
Unplanned
75%

26. Pattern - The Goalie
Handles small interrupts
Rotates weekly
Expands knowledge base
Gains flexibility in team

27. What is the threshold
for creating a ticket?
Transaction cost vs. value

28. Pa+erns
for
Task
Size
Policies
Example:
If
<
n
min,
just
do
it
Excep6ons….
1.
Dependency
2.
Only
Brent
knows
how
to
do
it
3.
Visibility
of
small
tasks
in
repor6ng

29. Showing impact of Interrupts
Interrupts
Investigate Doing Buy off Done
Ongoing
Project
S = 1 day, M = 2-3 days, L= 1+week (LT)

30. The grawlix string

31. A look at cross board dependencies

36. Board Policies
Colors: Product Unit Work
1) Priority in list is Top-most, right-most.
TechOps / Intern Work
2) Only AST Traffic Team members can add work items to Blockers
Incoming.
Policies / WIP
3) Team members will update board at the end of the day.
(more updates are possible but not required).
Ticket # PU or Project
4) When work item is done the user should determine if it
belongs in the For Review pool.
5) Only work of more than 30 minutes goes on the board.
Title of the Work Item
6) The PU / Project must be noted on the right side of the ticket.
7) Deadline dates on lower right and circled. Interrupts
8) Individuals can stack their own work items.
Work Date completed
Start date or due date

37. Dependency tags

38. Electronic Board Dependency tags

39. Who verses what?

40. Pattern or
Anti-pattern?
Individually
Named
Swim lanes

41. Kanban Design for Visibility on Specializations
Operations Board
Investigate Committed Test Delivered
SysAdmin
Jason
Config/Automate
Kris
Network/Monitor
Pat
DBA
Mark
Security
Joe
Visibility on types of demand

42. Ride
the
edge

43. Skill
Level
Rankings
Example
10 yrs exp or 10,000 hours of
practice, mentors others.
Master Knows when to break the rules.
Journeyman 6-9 yrs exp, can handle > 80%
of requests, trains others.
Practitioner 3-5 yrs exp, can handle > 50%
of requests.
Novice 1-2 yrs exp, in training
Newb Newbie

44. Tools & skill level of team
Puppet
Apache
Ruby
MySQL
Oracle
Linux

48. Ride
the
edge

50. What’s the point?
Show the risk in your organisation.
Dependencies, Interrupts and Specialization
increase risk. Consider visualizing them.
Visualizing risk is powerful for IT
Operations teams.

51. Achtung!
Consider the context
It’s likely different.
Using another design for your situation
can be dangerous.

53. Sources
10
Most
Hated
Jobs,
CNBC,
Daniel
Bukszpan,
Aug
2011
h+p://www.cnbc.com/id/44038159?slide=1
Kanbanops
Yahoo
Group
tech.groups.yahoo.com/group/kanbanops/
Kanban,
Successful
Evolu6onary
Change
for
Your
Technology
Business,
2010
David
J.
Anderson,
@agilemanager
h+p://agilemanagement.net/index.php/kanbanbook/
Photo
credits
Peahi,
North
Shore
of
Maui,
Hawaii
Ron
Dahlquist
Shot
of
Jeff
Bezos,
Stephen
Chernin,
Bloomberg
Waimea
Bay,
Oahu,
Dec
2004
Marco
Garcia,
Ge+y
Images
Alii
Beach
Park
Haleiwa,
Oahu,
Oct
2012
Veronica
Carmona,
Oahu
Visitors
Bureau
The
World
is
flat,
Agile
Tips,
Aug
2011,
h+p://agile6ps.blogspot.co.at/2011/08/world-­‐is-­‐flat.html
CNBC
ar6cle
on
10
most
hated
jobs:
Tetra
Images,
Ge+y
Images
David
Malan,
Photographer's
Choice,
Ge+y
Images

54. Dominica DeGrandis
@dominicad