Derek, from WebMD, will pay us a visit tomorrow (Friday afternoon). Derek has extensive industrial experience after receiving his degrees from University of Southern California.

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HOW INFORMATION TECH WORKS
Software acquisition and offshore operations
derek chang https://goo.gl/sAk1jz
technology enthUsiast

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OUTLINE
Who am I
About WebMD
Primary IT Functions
Trending in IT
Software Acquisition
Bonus Time #1
Offshore Operations
Bonus Time #2
Q&A
IT Enthusiast

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ABOUT ME
USC Trojan
– MS Electrical Engineering
– MS Transportation Engineering
Software Developer
Web Operations Engineer
System Administrator
Database Administrator
Systems Architect
Site Reliability Engineer
DevOps Engineer
Cloud Solutions Architect
Sr. Director of Engineering
Performance Engineering
Tools and Automation
Software Acquisitions
Cloud Transformation
Technology Intelligence
IT Budgeting
Offshore Operations
Technology EnthUsiast
BEEN AM

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WebMD
Founded in 1996
2000 employees
8 primary portals – WebMD, Medscape, Rx, MedcineNet,…,etc.
12 mobile applications
webmd.com
– 115 M Page Views/Month
– 73 M Unique Visitors/Month
– #33 in media site ranking
– #1 in healthcare

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Primary IT Functions
Who they ARE What they DO
Infrastructure Ensure everyone has resources to do his/her job
Development Ensure the software meet business requirements
Quality Assurance Ensure the software work as expected
Operations Ensure the software always run and run well
DevOps Ensure the software transition smoothly from one environment to another
PMO Ensure everyone delivers their part on time
Dev Testing Staging Production
dev.webmd.com qa.webmd.com uat.webmd.com www.webmd.com
5x1 3x2 1x2 1x16

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Typical IT Team Structure
Who they ARE Functions Key Performance Indictor (KPI)
Infrastructure • Data center team
• Storage team
• Network team
• Infrastructure utilization (%)
• Infrastructure uptime (%)
Development • Software developer
• Business Analyst
• Complexity Index
• Maintenance Index
Quality Assurance • QA testing team
• Performance Engineering
• Defect leakage (%)
• Test Coverage (%)
• Page Load Time (ms)
Operations • Web and Database Operations
• Reliability Engineering
• System uptime (%)
• Mean Time To Recover (%)
DevOps • Tools and Automation
• Software and platform delivery
• Automation Coverage (%)
• Delivery Frequency

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WHAT’S TRENDING IN INFO TECH?

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Top Programming Languages – Github.com

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Top Programming Languages – IEEE

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OBSERVATIONS
OS/Platform agnostic languages are favorable
Java and C-based languages remain dominant
Mobile friendly languages are soaring
JavaScript languages are very popular among web and .com
realm

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MOBILE USAGE TREND

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YOU WOULD HEAR ABOUT THESE VERY OFTEN
Automation
Cloud Computing
Container
Microservices
Agile approach
NoSQL
Internet of Things (IoT)
DevOps
REST API
Machine Learning
Voice Recognition
Open source
Adaptive Security Architecture
Big Data
Virtual Machines (still)

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Software Acquisition

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How Big is the Pie

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Process
Requirement gathering
Market research and Initial screen
– From various sources
Vendor engagement
Presales and vendor visit
Proof of concept
– NDA (non disclosure agreement)
– POC with or without SOW (statement of work)
Price negotiation
Contract signing and Procurement
– EA (Enterprise Agreement) and MSA (Master Service Agreement)
– Legal team will be involved
Renewal or Termination

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Challenges
It’s not as good as demo
New and promising vs. Well established
– Small user community and Brand names can be expensive
Vendor acquired by big company
It is a ‘dying’ software and run out of support
Contract terms can be tricky
License management and contract management
‘offshore’ ‘location’ requirement
Open Source – watch out for GPL 3.0 (General Public License)

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Outsource and Offshore
Operations

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Why Outsource
Lower operational and labor costs
Better support coverage
Better cost control
Shorter kick-start time – you don’t need
to train the team from scratch
You can find and replace resources more
easily
Possibility to expand and gain access to
new market areas

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Where
India
Eastern Europe
China
South America
– Mexico
– Brazil
– Somewhere in the same time zone

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What
Software testing
Operations
Software development
Product design and development?
Project management?

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What
Software testing
Operations
Software development
Product design and development?
Project management?

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Challenges
They are in different time zone
You cannot work with them face to face
Your primary language is probably not theirs
Cultural difference
They probably use different tools OR use proprietary systems
Software Licenses

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How
Follow the same process
Use the same tools
Ensure and simplify communication in every ways
Team pairs
Enable and encourage
Buffer team
Ask vendor to invest – training, collaboration project,
Proper KPIs to pinpoint the problem and monitoring the
performance

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Q&A

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technology enthUsiast

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THANK YOU
https://goo.gl/eGQCfH
清華加油