1. Pune Institute of Business Management
Objectives of operation management in Hotel
Created by
Dipanway Bhabuk; PGDM IV
Roll:224
2. Hotel Industry in India
The successful growth story of 'Hotel Industry in India' seconds only to China in Asia Pacific.
According to the tourism ministry, 4.4 million tourists visited India last year and at current trend,
demand will soar to 10 million in 2010 - to accommodate 350 million domestic travelers.
. Government has approved 300 hotel projects, nearly half of which are in the luxury range and the
manpower requirements of the hotel industry will increase from 7 million in 2002 to 15 million by
2016.
3. Objectives in operation management
Appointing the perfect management team to operate the hotel.
Deciding the rates of rooms
Deciding Hotel’s room as per the guest’s requirement
• Sea facing
• Down stairs rooms
• Honeymoon suite
• Connecting Rooms
• Quad Rooms
• Queen Rooms
4. Selecting an interior designer that meets the company’s event.
Managing own Restaurants.
Online Pricing
Security
Making the Hotel Available
Easy Payment Facility
Managing Network
• Hotel Reservation Offices
• Corporate sales offices
• Regional offices
• Online Booking
5. Guest Satisfaction Analysis
• 24 X 7 Services
• Taking Guest from the Airport by Hotel’s Cars
• Giving car to the Airport at the time of See Off
• Booking Flight or Train Tickets from the hotel
• Arranging Tours or side seen
• Complementary breakfast at the hotel inn
• Getting the feedback form from the customers
