GM Role with Jamie Oliver\'s Fabulous Feasts in London

1. Job Title Jamie Oliver’s Fabulous Feasts General Manager
Location Woods Sliver Fleet in London
Line Manager Jamie Oliver’s Fabulous Feasts Managing Director
Reporting to this role Head Chef, Operations Team, Event Co-ordinators & Travel Trade Sales
Job Holder’s Name TBC
The Jamie Oliver Group of companies
The Jamie Oliver group of companies is responsible for ‘all things Jamie’, in particular food and recipe
development, books, television, food and non-food products, endorsements, PR, marketing and
syndication throughout the world. Within the group there are a range of businesses which span across
various industries such as retail, TV, consumer goods, graphic design, publishing and catering as well as
the Jamie Oliver Foundation which funds and promotes programmes that help improve lives through
food.
Jamie Oliver’s Fabulous Feasts
Jamie Oliver's Fabulous Feasts is a partnership between Jamie and fresh food expert Nigel Harris based
on a shared passion for delivering an exciting new concept to the event catering industry. Together,
Jamie and Nigel have created a unique offering that concentrates on sourcing the best food from great
producers. Here at Fabulous Feasts, we strive to use British growers and farmers wherever possible, but
if taking a swim off our shores means getting the best ingredients, then that's what we'll do. We then add
Jamie's creative twist and flair to dishes and deliver them through an established, experienced team to
the event catering industry.
Jamie Oliver’s Fabulous Feasts are partnering with Woods’ Sliver Fleet to develop their events business
(corporate and private) and launch a new retail restaurant business.
Values
We value simplicity and encourage our staff to enjoy themselves at work whilst working hard. We ask
everyone to pull together as a team, come up with fresh, great ideas and adapt to change in order to
grow with the business for the future.
Woods Silver Fleet
Woods River Cruises is a family run business, proud to have been operating on the River Thames for the
past 60 years. Their principal belief is in the highest standards of interiors, dining and service, alongside
a fleet of greatly acclaimed boats, makes for the amazing bespoke events and experiences that are
created for each individual client.
The Job
The main purpose of this job is to ensure that our business with Woods Silver Fleet operates to the
highest standards with a customer focus whilst maintaining the Jamie Oliver reputation and ethos and
delivering on its financial objectives and budget. You’ll be responsible for delivering amazing customer
service through excellent training, development and communication whilst delivering on budgets through
excellent planning and growth in average spend and, in turn, profit. A key aspect is also to launch the
new retail concept business. We expect the General Manager to act as role model for staff and
ambassador for this exciting new project, with a positive attitude, real drive and excellent standards at all
times.
The Person
You’ll need to have proven experience of running a busy, high volume, high turnover restaurant and
have some experience in delivering a range of private and corporate events, within a high profile London
location. You’ll also need to understand the importance of meeting targets and instinctively hit the
balance between the demands of the business and consistently exceeding guests’ expectations. You’ll
have excellent knowledge of restaurant and event operations, health and safety regulations, employment
law and service standards as well as being comfortable working with multiple client interests (Woods
Silver Fleet and the paying customer). Experience of opening a restaurant would be beneficial.
Job & Person Spec Page 1 04/08/2011

2. In addition to all that, you’ll have proven your ability to lead, motivate and inspire your team to be
passionate and loyal while managing consistently and fairly. It goes without saying that you need to be
passionate about food and service, but you’ll also be keen to learn and try new ideas that fit the Jamie
ethos and help the business to grow. In order to do all this you need to be a proactive, confident, calm
problem-solver, an excellent communicator and be passionate about the catering industry.
Key Responsibilities
Delivery of Sales & Profit
You’ll be fully responsible for the financial health, growth and success of the operation. This will involve
the full management of costs across the operation, maximising sales to exceed agreed targets, ensuring
financial and budgetary controls are in place and work with Woods’ Silver Fleet and the Jamie Oliver
Marketing team to develop pro-active business plans.
People Development
You’ll be responsible for the full management of your people with support from Jamie’s People &
Development team. Your role will be to ensure that staffing levels are well planned, that recruitment
standards are excellent, and that new staff are quickly very aware of the culture of the business and well
trained. You’ll also be fully responsible for clear performance management across the business,
ensuring that everyone feels enabled, motivated and in love with their job.
Communication
You’ll be the key contact within the business with Woods’ Silver Fleet and manage that relationship with
the utmost care and attention. You’ll also build a close relationship with the Jamie Oliver team to ensure
the business is operating to the correct standards and pass these on to the whole team at every
opportunity. A key part of the role is to be approachable for your whole team, to be knowledgeable
about the whole business and to ensure that everyone has the information they need to do a great job.
Importantly, you’ll create an environment where people share ideas and work together to build the
success of the business, no matter what level they work at.
Culture Champion
You’ll embrace and promote the culture of Jamie Oliver’s Fabulous Feasts to everyone that comes in
contact with the business, demonstrating an unwavering belief in the business at all times and
encouraging all the people around you to work closely together and have the positive, can-do, attitude
that makes Jamie so special.
Legal Obligations
You’ll be ultimately responsible for ensuring that the operations is at least complying with (if not
exceeding) all relevant legal obligations, such as fire, health and safety, food hygiene, licensing,
environmental health and employment legislation as well as ensuring that the correct training is carried
out so that your whole team can meet the required standards.
Management Duties
You’ll inspire your team to maintain excellent customer service and operating standards at all times,
ensuring that brilliant briefings are a matter of course and that everyone is really well informed about
each event. You’ll build solid relationships with the Marine Fleet Manager and Woods’ Silver Fleet Head
of Sales and Marketing. On the rare occasion that things don’t meet expectations you’ll ensure that
issues are dealt with swiftly in such a way that the resolution of a bad impression creates return
business. You’ll also make sure that really serious issues are brought to the attention of Woods’ Silver
Fleet Managing Director.
You’ll also be responsible for leading by example, ensuring that your team are organised, aware of the
expectations that they need to exceed and that they’re focussed on providing an amazing service.
This job & person spec is a guideline only and is not exhaustive. You may be required to
perform other duties which are not expressly listed but are in keeping with the general purpose
of your job role and we reserve the right to make changes to this job description as appropriate.
I confirm receipt and understanding of this job description:
Signed……………………………………… Dated…………………
Job & Person Spec Page 2 04/08/2011