Cultural differences - why is so important to understand to resolve dysfunctions of a team
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Cultural differences - why is so important to understand to resolve dysfunctions of a team
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One of the main challenges we find nowadays are collective understanding of the company culture and what is expected from each of the employees. More and more companies believe that they have a heterogeneous culture, with people from different cultures and geography, working in different time zones, and the flexibility to work remotely. However, when the expectations of what needs to be done are not clear, cultural and language barriers can increase communication problems, cause a lack of trust and/or transparency, and decrease the team effectiveness. What do we have to do?
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Cultural differences - why is so important to understand to resolve dysfunctions of a team
- 1. Cultural differences Why it is so important to understand to resolve dysfunctions of a team Netherlands, January 2020Daniele Fontainha and Guilherme Santos
- 2. Who’s engaged at work?
- 3. 3 Full research available here: https://www.gallup.de/183833/state-the-global-workplace.aspx
- 4. This sounds familiar to you? “I’ve done my part” “It was already like this when I arrived” “We delivered nothing, and that’s ok…” “This is not my business” “I am going to stay quiet” “I don’t want any trouble pointing out suggestions”
- 5. What happen with dysfunctional teams
- 6. … and it can be worst than that
- 7. The Five Dysfunctions of a Team
- 8. The Five Dysfunctions of a Team Lack of Commitment Fear of Conflict Absense of Trust Avoidance of Accountability Innatention to Results
- 9. What is culture? https://www.merriam-webster.com/dictionary/culture Beliefs Social forms Race Religion Attitude Values Goals Conventions “characteristic features of everyday existence (such as diversions or a way of life) shared by people in a place or time”
- 10. How culture can impact these layers?
- 11. Most people can be trusted? https://ourworldindata.org/trust
- 12. Cultural Types: The Lewis Model https://www.semanticscholar.org/paper/When-cultures-collide-%3A-leading-across-cultures-Lewis/ab4c2c7c8b6406da118afb34352d527d789fa065
- 13. The Culture Map
- 14. Low Context x High Context societies http://www.tcworld.info/e-magazine/business-culture/article/enabling-smooth-translations-from-japanese-into-english/
- 17. Emotional x Confrontational https://hbr.org/2015/12/getting-to-si-ja-oui-hai -and-da
- 18. How to balance this? What about feedback? Source: Culture map book
- 19. Some examples... Source: Culture map book
- 20. Source: https://www.hofstede-insights.com/country-comparison/brazil,india,the-netherlands,the-uk/
- 21. So... ● Understand cultures around you/team/department/company ● Spend time to understand preferred communication style a. set explicit communication guidelines for the team ● Ask those on the extreme ends of the Direct—Indirect continuum to adapt their style as needed. https://davidlivermore.com/2014/08/18/a-culturally-intelligent-way-of-handling-the-elephant-in-the-room/
- 22. References 16 personalities test (free) Management Drives Feedback wrap