2. Our Service Operations Centre (SOC) in Subang Hi-Tech is the first centralised operation center in Malaysia, utilising the latest Telecommunication Management Network (TMN) architecture. Network Management Centre

4. SOC Team Some of our SOC Managers From Left to Right: Sara (NM), Barath (NM), Zul (SOC Manager), Suhailee (NM), Faizan (NM), Raja Asri (NM) Some of our SOC Front liners

5. Network Fault Management Network Fault Handling SOC Task Customer Fault Handling

7. Network Customer Fault Handling Process Customer Fault Report Network Performance Customer Service Network Technical Support Field Operations Customer Fault Handling Service Operation Centre (SOC)

8. SOC View