Creaghan Harry is a brilliant entrepreneur and founder of Procall in the early 1990's. He opened up a center in San Jose for his own business, and it grew to 9 centers across the globe. Call center outsourcing began in the U.S. in the 80s as a way for companies to reduce costs and to focus on their core business. https://medium.com/@creaghanharry/creaghan-harry-is-a-boca-raton-businessman-6a2d56d728cc