Running head: HEALTHCARE ORGANIZATION ASSESSEMENT 1 HEALTHCARE ORGANIZATION ASSESSEMENT 7 Healthcare Organization Assessment Student’s name Instructor’s name Course title Date Healthcare Organization Assessment Introduction Healthcare forms a very important part of our lives: health, happiness, wealth and progress in life are all linked to a sound and working healthcare sector. Delivery of healthcare services is, therefore, an important part of our everyday lives. While healthcare is a very wide subject, its breakdown into subsectors that facilitate service delivery and management is equally important. Thumbs Healthcare Limited (as known as THL) is one of the many organizations that specializes in delivering different types of healthcare provided services, to masses focusing on holistic service delivery. While management of the services is an important part of the healthcare industry, leadership and ethical challenges occur daily making the management of such organizations very challenging. Discussion Market segmentation and related issues Considering such undebatable facts, THL is committed to delivering healthcare services to a large market considering three levels of service within this market. The primary care service level which deals with illnesses and injuries of routine nature. The medical practitioners in this fields have general knowledge based on hands-on experience within relatable academic background. The secondary level which indulges in general and some specific areas of surgery like rheumatology which require just more than broad experience. The tertiary service level which demands immense specialty and errorless prowess due to the nature of sensitivity that the medical practitioners in this level deal with. THL depends on seasoned consultants who deliver services on call. The consultants conduct activities like, heart ,neurosurgery and are majorly sourced from several hospitals including the University of Chicago Medical Centre. The population health approach is best defined to improve the health status of a population and or a subpopulation not necessarily individuals as would be the case with the curative health approach. There are several significant implications of this approach for both management and service delivery. According to a survey conducted in Canada, the population health approach may need to elucidate on the meaning of the term ‘itself’ in order to inform crystal clear expectations around the issues of liability, ownership, roles as well as responsibilities so that also incentive structures can be aligned appropriately. As such, the management at THL has been facing the same challenge leading to a “best judgment” approach whereby medical practitioners are advised to utilize judgment to distinguish treatment approaches for which they will be held culpable for (Greenwald, 2010 ...

1. Running head: HEALTHCARE ORGANIZATION
ASSESSEMENT 1
HEALTHCARE ORGANIZATION ASSESSEMENT
7
Healthcare Organization Assessment
Student’s name
Instructor’s name
Course title
Date
Healthcare Organization Assessment
Introduction
Healthcare forms a very important part of our lives: health,
happiness, wealth and progress in life are all linked to a sound
and working healthcare sector. Delivery of healthcare services
is, therefore, an important part of our everyday lives. While
healthcare is a very wide subject, its breakdown into subsectors
that facilitate service delivery and management is equally
important. Thumbs Healthcare Limited (as known as THL) is
one of the many organizations that specializes in delivering
different types of healthcare provided services, to masses
focusing on holistic service delivery. While management of the
services is an important part of the healthcare industry,
leadership and ethical challenges occur daily making the
management of such organizations very challenging.

2. Discussion
Market segmentation and related issues
Considering such undebatable facts, THL is committed to
delivering healthcare services to a large market considering
three levels of service within this market. The primary care
service level which deals with illnesses and injuries of routine
nature. The medical practitioners in this fields have general
knowledge based on hands-on experience within relatable
academic background. The secondary level which indulges in
general and some specific areas of surgery like rheumatology
which require just more than broad experience. The tertiary
service level which demands immense specialty and errorless
prowess due to the nature of sensitivity that the medical
practitioners in this level deal with. THL depends on seasoned
consultants who deliver services on call. The consultants
conduct activities like, heart ,neurosurgery and are majorly
sourced from several hospitals including the University of
Chicago Medical Centre.
The population health approach is best defined to improve the
health status of a population and or a subpopulation not
necessarily individuals as would be the case with the curative
health approach. There are several significant implications of
this approach for both management and service delivery.
According to a survey conducted in Canada, the population
health approach may need to elucidate on the meaning of the
term ‘itself’ in order to inform crystal clear expectations around
the issues of liability, ownership, roles as well as
responsibilities so that also incentive structures can be aligned
appropriately. As such, the management at THL has been facing
the same challenge leading to a “best judgment” approach
whereby medical practitioners are advised to utilize judgment to
distinguish treatment approaches for which they will be held
culpable for (Greenwald, 2010).
Given the vast scope of the general population, it is impossible
to attend to the needs of all patients accordingly. This approach
demeans the ideology that accumulative individual health totals

3. to the ultimate population health. Due to the extensive focus on
the conditions that predispose adverse health implications,
service delivery is rendered on a general platform making it
virtually ineffective if there is variance in response to identified
medication to a single health condition among different
individuals. Though there may be, to a large extent, positive
impact on the general population, a few individuals here and
there may suffer (Winkler, 2004).
For the population approach to take the desired effect on the
target populace, there is an inevitable need for substantial
collaboration between THL and the population. This approach
limits the scope of authority that could be bestowed upon the
people by THL as would be if the organization was operating a
curative approach. As such, if the population does not
necessarily comply with the outlined necessities to curb
predisposing conditions to specific identified health problems,
then the success of this approach in technically paralyzed
(Greenwald, 2010).
Healthcare leadership
THL prides itself since unmatchable organizational climate that
fosters work ethic and irrefutable standard while delivering
quality service to the population that it serves so diligently.
There is a considerable similarity in the actions of the members
of staff and the mission statement tied to the core values of the
institution. THL is guided by its mission statement, “A medical
institution devoted to providing quality patient care with
unrelenting thoughtfulness and responsiveness to clinical
excellence, patient protection, and an incomparable passion as
well as commitment to assure the very best healthcare for those
we serve.” The vision follows that THL wants “to be a
protuberant community member renowned for meeting the
medical necessities of the all-inclusive community through
unsurpassed patient care and wellness initiatives.” The
amalgamation of the mission statement and the vision-based
entirely on the core values of among others quality healthcare
and excellent responsiveness form the basis upon which the

4. organization stands (Greenwald, 2010).
THL staff have a silent code of teamwork especially given the
fact that it embraces the population health approach. However,
given the incredibly complex communication process needed to
ensure conformity with the requisites of cooperation among
medical practitioners, there is a lapse on the management side.
The management ought to put in place a rather real-time
communication mechanism that seeks to ensure fast and
efficient internal communication among members of staff,
especially when handling emergency cases. THL also conducts
bi-annual domestic training to improve the level of prowess
among the members of the workforce. However, the institution
may want to consider regular international training to keep the
employees up to date on matters global best practice (Joint
Commission Resources, Inc. 2012).
Ethical and Legal Considerations
THL faces one substantive legal issue. Notably, as is the case
with most healthcare companies, the institution is facing
compliance issues. Indeed, healthcare transactions are being
conducted in rather complex ways; it is becoming progressively
problematic to guarantee transactions conform to all federal
laws, including the Anti-Kickback Statute, the False Claims Act
as well as the Stark Law (Ellison, 2017). THL has had friction
with the False Claims Act especially given the fact that private
equity is beginning to take center stage in the organization’s
transactions. Given the compliance to the requirements of the
mission statement, THL has just but one ethical concern. The
dilemma between priorities with the primary concern being that
efficiency takes preference over quality healthcare is a real
headache. As such, the institution saves more on operational
costs and procedure at the expense of quality healthcare. The
tables may need to turn before the organization drives into
murkier territories (Cohen, 2013).
Like many other health organizations, Thumbs Healthcare is
faced with a balanced healthcare quality and efficiency.
Balancing the safety demands, quality of services and efficiency

5. in a healthcare landscape can be daunting for the medical
practitioners and the management. Thumbs Healthcare is not
spared as the safety, quality and efficiency issues have always
come up. There are cases where the healthcare organization may
not get reimbursed for the services provided. This may arise
from poor filling of the paperwork, missing information or in
some cases the insurance companies my blatantly fail to make
reimbursements to the healthcare service providers. This puts
the healthcare organization at a tight spot: on hand, it has a
legal and ethical obligation to provide healthcare services, but
on the other hand, there are management efficiency worries
(Cohen, 2013). Since THL is a for-profit healthcare
organization, management of service delivery, quality of
services, reimbursement challenges and management worries are
huge legal and ethical challenges.
Recommendations
To become the healthcare institution of choice, THL
management may need to adopt four fundamentally imperative
practices. First is the strict adherence to the rule of law. In a bid
to avoid a series of lawsuits and maintain an excellent public
image, top leadership has the overall mandate to enforce strict
conformity to federal statutes through leading by example.
Secondly, there is need to consider routine training of medical
practitioners seriously. Certainly, the global trend implies that
modern technology is taking over making it easier for the
employees to dispense quality service with zero to minimal
hitches. Learning such skill and eventually practicing it on the
job will ultimately lead to better service delivery, better
employee satisfaction, and reduced staff turnover. Thirdly, there
is need to realign the practices enforced that seek to prioritize
efficiency over quality healthcare.
Leadership gives way to various customs and cultures
that have immense implication on service delivery. As such, it
essential that communication from the top signifies this
fundamental change in priorities to ensure alignment with the
mission statement and ultimate achievement of the vision.

6. Finally, THL will need to embrace an employee recognition
scheme such that best employees’ hard work is identified and
recognized. Such a practice will boost the employees’
motivation enabling them to perform better hence diminishing
competition from other healthcare institutions.
Conclusion
Healthcare is an important part of our functional life owing to
the fact that happiness, wealth and peace of mind emanates
mostly from good health. THL is one of the many organizations
that are providing a full package of healthcare services at
different levels. With a full-fledged team, the healthcare
organization is playing a critical role in provision of medical
necessities of the all-inclusive community through unsurpassed
patient care and wellness initiatives. Leadership plays an
integral part in providing quality patient care with unrelenting
thoughtfulness and responsiveness to clinical excellence, patient
protection, and an incomparable passion of service delivery.
The importance of efficient communication from the internal
and external stakeholders cannot be over-emphasized in daily
management operations. Management synchronization ensures
that the healthcare center abides by all legal and ethical
expectations at all times. Striking a balance between quality of
services and management efficiency can be challenging. There
is a need of ensuring that a balance is struck so that the ethical
and legal expectations are met at all the times. Further, Thumbs
Healthcare, like other service providers in the healthcare sector
ought to adopt the fundamentally imperative practices proposed
and carry out routine training of medical practitioners and
management parties as it seeks to prioritize efficiency over
quality healthcare.
References
Top of Form
Cohen, I. G. (2013). The globalization of health care: Legal and
ethical issues. Oxford [UK: Oxford University Press.
Ellison, A. (2017). 4 of the most pressing healthcare legal
issues. Retrieved October 16, 2017, from

7. https://www.beckershospitalreview.com/legal-regulatory-
issues/4-of-the-most-pressing-healthcare-legal-issues-
082817.html
Bottom of Form
Top of Form
Greenwald, H. P. (2010). Health care in the United States:
Organization, management, and policy. San Francisco, CA:
Jossey-Bass.
Top of Form
Joint Commission Resources, Inc. (2012). From front office to
front line: Essential issues for health care leaders. Oakbrook
Terrace, Ill: Joint Commission Resources.
Top of Form
Winkler, R. B. (2004). Organizational climate in a health care
setting and its relationship to patient safety.
Bottom of Form
Bottom of Form
Bottom of Form
Several theories were presented in chapter one regarding life
span development. Which theory do you feel is the most
accurate? Why? If you could design your own theory of
development over the life span, which elements of any of the
theories presented would you incorporate into your own? What
(if anything) would you add to your own theory that was not
already presented?
Posting should be approximately 500 words.
1. Developmental Theory
2. Psychoanalytic Theory
3. Behavorism
4. Cognitive Theory
5. Systems Theories

8. GRADING RUBRIC FOR DISCUSSION POSTS
CONTENT:
0 points: Student does not answer question.
Student does not write an answer that responds to the
posted question.
1 to 10 points: Student writes an answer that partially addresses
posed question. Student response does not offer textbook or
other source information to substantiate claim. Student does
not offer his/her own thoughts/opinions regarding the posed
question.
10 to 30 points: Student fully answers posed question. Sources
are not cited. Student’s original ideas are not represented.
30 to 50 points: Student fully answers posed question. Source
information is cited to substantiate claims. Student presents
original ideas or opinions. Student response invites feedback
from others so as to propel the discussion forward.
MECHANICS:
0 points: Student does not answer question.
Student writes a response as if he/she were
texting/emailing a friend; i.e. slang, abbreviations, no
punctuation, no capitalization, etc.
1 to 10 points: Student has multiple spelling, punctuation,
grammatical, and/or syntax errors.
10 to 30 points: Student has less than 10 spelling, punctuation,
grammatical, and/or syntax errors.

9. 50 points: Student has three (3) or less spelling, punctuation,
grammatical, and/or syntax errors.