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Bouncing Back from Service        BlundersFront-End Customer Service Training    Revenue Cycle Department
Steps to Recovery• Say You’re Sorry• Fix the Problem• Give the Customer a Care Token
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Bouncing back from service blunders

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Bouncing back from service blunders

  1. 1. Bouncing Back from Service BlundersFront-End Customer Service Training Revenue Cycle Department
  2. 2. Steps to Recovery• Say You’re Sorry• Fix the Problem• Give the Customer a Care Token

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