Improving Your Inflection  Front-End Customer Service  Revenue Cycle Department
How to Do it• Smile when you talk on the phone• Changing the stress on the words• Take long, slow breaths
Exaggerating to Improve1. Say a short phrase like “Kate isn’t here now”   loudly and with normal emphasis.2. Take inflecti...
Adjusting the Volume of your Voice• Use a lower volume than an angry customer.• Use a higher volume for a customer that is...
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Improving your inflection

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Improving your inflection

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Improving your inflection

  1. 1. Improving Your Inflection Front-End Customer Service Revenue Cycle Department
  2. 2. How to Do it• Smile when you talk on the phone• Changing the stress on the words• Take long, slow breaths
  3. 3. Exaggerating to Improve1. Say a short phrase like “Kate isn’t here now” loudly and with normal emphasis.2. Take inflection up to a level 10 (“Disc Jockey”).3. Take inflection back down to a level 5 or 6.
  4. 4. Adjusting the Volume of your Voice• Use a lower volume than an angry customer.• Use a higher volume for a customer that is confused.• Don’t start a normal conversation out too loudly.

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