Barrierstocommunication 140505113319-phpapp01 (1)
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Barrierstocommunication 140505113319-phpapp01 (1)
- 4. ★★★ IMPORTANCE ★★★ • Necessaryfor planning • Understandingeach other • Establishmentof effective leadership • IncreasesEfficiency • BasisofDecision-making • SmoothWorkingof Enterprise • Motivation • Co-ordination
- 5. BARRIERS Thereare three levelsat whichcommunicationtakes place 1. Noticing is done with the senses,and is at thephysical level 2. Understanding is at the level ofintelligence 3. Acceptance is at the emotionallevel Anythingthat hindersthe processof communication at anyof theselevelsisa barrier to communication Barriers to communication can be defined asthe aspects or conditions that interfere with effective exchangeof ideas or thoughts.
- 9. FaultyOrganizational Structure • Largeworking area • Closedoffice doors • Separate areas for people of differentstatus • It forbids team member from effectiveinteraction with eachother.
- 10. Noise • Physicalnoise (outside disturbance) • Psychological noise (inattentiveness) • Written noise (badhandwriting/typing) • Visual noise (late arrival of employees)
- 11. Timeand Distance • Improper Time • Defects in Medium of communication • Network Facilities • Mechanical Breakdowns
- 12. Information Overload • Piling up of tasks due to improper timemanagement. • Excessnumber of people assigned for sametask • Work overload/Information duplication.
- 13. SEMANTIC& LANGUAGE BARRIERS Thosewhospeakdonot know Thosewhoknowdonot speak - RandomJapaneseGuy
- 14. SEMANTICS • What do you mean bySEMANTICS? • Why is SEMANTICSrequired? • When does SEMANTICBARRIERarises?
- 15. SIMILARSOUNDING WORDS Thesewords are known asHomophones Pronunciation Spelling Meaning Examples: • pale/pail • alter/altar • buy/bye/by • rain/reign
- 16. WORDSHAVEMULTIPLE PRONUNCIATIONS Thesewords are known asHomographs Spelling Pronunciation Meaning Examples • Thebandage waswound around the wound. • Wemust polishthe Polishfurniture. • Hecould lead if he would get thelead out.
- 17. WORDSHAVEMULTIPLEMEANING TheseWords are also known ashomonyms Spelling Pronunciation Meaning Examples • Never desert your friends in the desert. • Closethe window before the bee gets too close
- 18. DENOTATIONSANDCONNOTATIONS • Denotation: Theliteral meaning of aword • Connotaions:Theemotions and associations connected to a word – FavourableConnotation:'honest', 'noble', 'sincere’ – Unfavourable Connotation:'cowardly', 'slow', 'incompetent‘ Examples: Theygaveuscheap stuff. At this shop, they sell thingscheap
- 19. LANGUAGEBARRIERS • Different Languages • NoClarity in Speech
- 20. LANGUAGEBARRIERS • UsingJargons • Not beingspecific
- 22. What is Pyschological b a r r i e r Psychological barriers can be described as the cause of distorted communication because of human psychology problems.
- 23. Psychological b a r r i e r s • Attitude and opinions: • Emotions • Filtering and distortion of message • Status difference • In attention • Closed mind • Fields of experience
- 24. Others include: • Group identification • Self-image • Premature evaluation • Distrust • Poor retention
- 27. CrossCultureCommunication • Meaning of CrossCultureCommunication • Understandingdifferent culturesfacilitates CrossCultureCommunication • Componentsof CrossCultureCommunication
- 28. Different CrossCulturalBarrier • Language • Values
- 29. Different CrossCulturalBarrier • SocialRelation • Conceptof time
- 30. Different CrossCulturalBarriers • Conceptof space • Gestures
- 32. OrganizationalBarriers • Lossor distortion of messagesasthey passfrom one level to another • Filtering of information according to one’sunderstanding/interpretation • Messagesnot read completely or not understoodcorrectly. • Deliberate withholding of information from peers perceived asrivals • Information gapif upper level does not know the true state of affairs.
- 33. ….cont Lackof communication policy Authoritarian attitude ofmanagement Poorly Defined Authority and Responsibility TooMany Levelsin Organization Structure Insufficient CommunicationTraining
- 34. Overcoming Communication Barriers • Individual Skills • Active listening • Select the appropriate channel for the message • Make aspecial effort to understand each other's perspective.
- 35. Overcoming Communication Barriers OrganizationalActions: Create aclimate of trust andopenness. Develop and useformal information channels in all directions Encouragethe use of multiple channels including formal and informal communications. Theorganizational structure should fit communicationneeds.
- 37. WaysToOvercomeBarriersto Communication • ForPhysical Barriers- Appropriate SeatingArrangement EnsureVisibility & Audibility Environmental Comfort Minimise Visual/Oral Distractions • ForSemantic Barriers- Useof Simple Language Symbols & Charts Active Listening/ Constructive feedback
- 38. Contd.. • ForSocio-PsychologicalBarriers- CallingAttention & Motivation Assistance& Sympathy • ForCrossCulturalBarriers- Understanding of Traditions&Customs Information of all SidesofCulture
- 39. Contd.. • ForOrganisationalBarriers- SimpleOrganisationalStructure AvoidingInformation Overload Flexibility in MeetingTargets
- 40. THANK YOU!!