Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
The Future of Work:Implications for Technology Students
March 23, 2011
University of Vermont
Mark Greenlaw, Vice President...
Cognizant Profile 
1

Global IT Services Company
Fastest Growing in Industry

Founded in 1994 as D&B Spin-off


10...
Global Project Footprint*
Amsterdam
Atlanta
Bangkok
Boston
Buenos Aires
Chicago
Dallas
Shanghai
Singapore
Sydney
Teaneck
T...
The confluence of
Technology,
Demographics,
and
Globalization
are changing the fundamental nature of organization and work...
4
Four Forces shaping the Future of Work
The Millennial generation is reshaping how everything from communication to innov...
We’re only at the beginning
Globalization
Scale of Globalization
Today, there are nearly 5 Billion participants – 3.3 Billion coming from BRIC Nations
6
Photo by Ra...
7
Supply Side: Population changes by 2050
9
5,222
58% of Global Population
13x the US
729
392
632
3,680
305
1803
768
520
796
Supply Side: Engineering Graduates
10
600,000
350,000
70,000
US
India
China
11
Demand Side:  Economic Growth
Brazil, Russia, India and China
Bric countries will soon contribute over half the world’s...
Demand Side:  Economic Growth
12
In China last year:
Apple iPhone sales increased 9-fold; 800 Distribution Centers were ad...
Virtualization
Image by Avatrian, from Flickr, under a Creative Commons license. 
13
US workers from home
1999: 11.6 MM
2009: 23.5 MM
16% of current workforce
Organization
IBM & HP: Majority of US employ...
From Vertically-Integrated to Virtually-Coupled
15
2
3
1
4
7
5
6
The Millennials are coming…
…and this is a good thing.
The Millennial Generation
Those born between 1975 and 1995
Soon to be the majority of corporation’s employees and customer...
“Millennials are…
How are Millennials important and different?
John Della Volpe, Harvard University
fierce multi-taskers
d...
Cloud
Internet PC2001 - 2008
Distributed PC1992 - 2001
Minicomputer1976 - 1992
Mainframe1960 - 1976
The Major IT Waves
Clo...
Cloud Device Adoption:Rates are unlike anything we’ve seen before
20
iPad device adoption strongest in the history of elec...
Storage @ $0.15 per Gigabyte per Month
$10 per megabit for networking
One system admin per 20,000 servers
$1.3 Billion rev...
22
Four Forces shaping the Future of Work
The Millennial generation is reshaping how everything from communication to inno...
Why is this good for you?
Future of Work Forces Driving High Demand for Tech-Savvy Workers
The Work is Exciting and Reward...
IT is now EVERYWHERE
24
The Sunday Night Experience
The Monday Morning Experience
PC: 	$800
iPhone: 	$300
Social apps: 	Free
Experience: 	Priceles...
But Wait!!!!
Didn’t I hear that politician say “all IT jobs were going offshore?”
26
The Facts about Demand for IT Workers
IT employment is near an all-time high;  has grown from 2.6M to 3.3M between 1999 an...
The Real Crisis:  Impending Shortage of Talent
66% Drop in IT Majors from 2001 to 2005
Finally turned around last 2 years
...
The Work is Exciting and Rewarding
29
“The first step in winning the future is encouraging American innovation.  None of u...
How Do You Get Ready to Participate in The Future of Work?
30
Image source:  The Bethesda Blog
Take Advantage of What You Already Have
“Respondents said the advantages of hiring U.S. engineers were strong communicatio...
It takes a “Whole New Mind” to Succeed
32
Not just function but also DESIGN
Not just argument but also STORY
Not just focu...
Embrace Globalization
Overcome Fears and / or Feelings of Superiority
Image by Pat Dollard
Become a Student of Globalization
34
Take an interest in global political and business news
Travel or Study Abroad
The Culture Abacus
35
Develop Cultural Intelligence (CQ)
EQ and CQ > IQ
Copyright Global Integration, Ltd.
Find your Place to Contribute & Innovate
36
Infrastructure & Technology
Applications & Software
Business Proce...
Find your Place to Contribute & Innovate
37
Infrastructure & Technology
Applications & Software
Business Proce...
Find your Place to Contribute & Innovate
38
Infrastructure & Technology
Applications & Software
Business Proce...
Find your Place to Contribute & Innovate
39
Infrastructure & Technology
Applications & Software
Business Proce...
Find your Place to Contribute & Innovate
40
Two final skill sets emerge at all layers of the stack:
Project Management...
Commit to Lifelong Learning
41
Image by Tragicomedio
Thank You!
References
“The Future of Work:  A New Approach to Productivity and Competitive Advantage” by Malcolm Frank and Geoffrey M...
Future of Work - Implications for Technology Majors
Upcoming SlideShare
Loading in …5
×

Future of Work - Implications for Technology Majors

2,330 views

Published on

Demographics, technology and globalization are the key forces shaping the future of work. What does this mean for technology majors?

Published in: Business, Technology
  • Be the first to comment

Future of Work - Implications for Technology Majors

  1. 1. The Future of Work:Implications for Technology Students March 23, 2011 University of Vermont Mark Greenlaw, Vice President, Sustainability & Educational Affairs, former CIO, Cognizant
  2. 2. Cognizant Profile 1  Global IT Services Company Fastest Growing in Industry  Founded in 1994 as D&B Spin-off   104,000+ Employees $4.59 B Revenues for 2010 (up 40% year over year)  Headquartered in New Jersey, with Global Operations   570+ customers Member of S&P 500, Fortune 1000  Our single-minded passion: dedicating our global resources, industry intelligence and systems expertise to working with our clients to make their businesses stronger
  3. 3. Global Project Footprint* Amsterdam Atlanta Bangkok Boston Buenos Aires Chicago Dallas Shanghai Singapore Sydney Teaneck Tokyo Toronto Zurich Boston Bentonville Bridgewater Budapest Buenos Aires Canary Whart Manila Gurgaon Hyderabad Kolkata Mumbai New Delhi Pune Argentina Australia Austria Belgium Brazil Canada China Czech Republic Sweden Switzerland Taiwan Thailand Turkey UAE UK USA Regional Offices Development Dubai Frankfurt Geneva Hong Kong Kula Lumpur Los Angeles London Manila Melbourne Minneapolis Norwalk Phoenix Paris San Raman Phoenix Shanghai Toronto Bangalore Chennai Cochin Coimbatore Denmark Finland France Germany Greece Guam Hungary Ireland Italy Japan Malaysia Mexico Netherlands Nigeria Norway Poland Portugal Romania Russia Saudi Arabia Slovakia South Africa South Korea Spain *Countries spanned by clients operations Client-Focused Global Delivery Network 2
  4. 4. The confluence of Technology, Demographics, and Globalization are changing the fundamental nature of organization and work itself Something truly big is underway
  5. 5. 4 Four Forces shaping the Future of Work The Millennial generation is reshaping how everything from communication to innovation occurs both inside and outside the organization Globalization means companies can now leverage expertise anywhere and everywhere it lives Virtualized platforms of collaboration are enabling real-time teamwork between project members regardless of time or place The cloud, mobility, social tools and broadband evolution are creating a transformative new computing model
  6. 6. We’re only at the beginning Globalization
  7. 7. Scale of Globalization Today, there are nearly 5 Billion participants – 3.3 Billion coming from BRIC Nations 6 Photo by Randy Olson/National Geographic Before the Berlin Wall fell in 1989, there were 600 Million participants in the Global Economy
  8. 8. 7
  9. 9. Supply Side: Population changes by 2050 9 5,222 58% of Global Population 13x the US 729 392 632 3,680 305 1803 768 520 796
  10. 10. Supply Side: Engineering Graduates 10 600,000 350,000 70,000 US India China
  11. 11. 11 Demand Side: Economic Growth Brazil, Russia, India and China Bric countries will soon contribute over half the world’s economic growth… Share of Global GDP growth (%, based on purchasing power parity $ terms) 2008 – 2014 (forecast) 1990 - 2000 2000 - 2008 61.3% 46.3% 32.2% Bric countries 41.1% 19.8% 12.8% G7 Countries (US, UK, Japan, Germany, Canada, France and Italy) Source: 1. IMF 2. Brics: The changing faces of global power, By Alan Beattie, Financial Times, January 17 2010
  12. 12. Demand Side: Economic Growth 12 In China last year: Apple iPhone sales increased 9-fold; 800 Distribution Centers were added Buick sold its 2 Millionth car
  13. 13. Virtualization Image by Avatrian, from Flickr, under a Creative Commons license. 13
  14. 14. US workers from home 1999: 11.6 MM 2009: 23.5 MM 16% of current workforce Organization IBM & HP: Majority of US employees work from home Best Buy: “Results Only” ROWE program Fully virtual outside of the store Voluntary turnover collapsed, Involuntary turnover greatly increased JetBlue: “Homesourcing” Call Center of 700+ reps 75%+ of all U.S. airlines maintenance outsourced (Aeroman) Global Sourcing tripled from 2004 to 2008 to $93 billion Current BPO CAGR: 26% Current KPO CAGR: 45% Process #1 IT issue, 3rd year running Memory, Storage, Network, Desktop, Data, etc. Technology The Explosion of Virtualization: At Many Levels
  15. 15. From Vertically-Integrated to Virtually-Coupled 15 2 3 1 4 7 5 6
  16. 16. The Millennials are coming… …and this is a good thing.
  17. 17. The Millennial Generation Those born between 1975 and 1995 Soon to be the majority of corporation’s employees and customers 1/3 of the world’s population, 1/4 of the US population The largest – and most unified - generation in the history of the world At a time of the greatest change in history Currently 16 to 36 years old By 2015, middle management By 2020, senior management Today dominating and transforming the consumer technology experience…and beginning to change the corporate experience
  18. 18. “Millennials are… How are Millennials important and different? John Della Volpe, Harvard University fierce multi-taskers digital natives, who crave collaboration, travel in packs, and don’t mind status.”
  19. 19. Cloud Internet PC2001 - 2008 Distributed PC1992 - 2001 Minicomputer1976 - 1992 Mainframe1960 - 1976 The Major IT Waves Cloud = virtually hosted environments + broadband + mobility + social computing
  20. 20. Cloud Device Adoption:Rates are unlike anything we’ve seen before 20 iPad device adoption strongest in the history of electronics 4,500,000 devices sold per quarter vs. DVD at 350,000 per quarter Android phones being activated at more than 250,000 per day in late summer 2010 Reached 16% market share in less than 1 year At current pace of adoption, smartphone sales will surpass PC sales in 2012
  21. 21. Storage @ $0.15 per Gigabyte per Month $10 per megabit for networking One system admin per 20,000 servers $1.3 Billion revenue 75,000+ clients 15,000,000,000+ quarterly database transactions 99.99999% reliability Transaction time: 300 milliseconds 21 Cloud Performance and Cost:Challenging antique IT presumptions
  22. 22. 22 Four Forces shaping the Future of Work The Millennial generation is reshaping how everything from communication to innovation occurs both inside and outside the organization Globalization means companies can now leverage expertise anywhere and everywhere it lives Virtualized platforms of collaboration are enabling real-time teamwork between project members regardless of time or place The cloud, mobility, social tools and broadband evolution are creating a transformative new computing model
  23. 23. Why is this good for you? Future of Work Forces Driving High Demand for Tech-Savvy Workers The Work is Exciting and Rewarding 23
  24. 24. IT is now EVERYWHERE 24
  25. 25. The Sunday Night Experience The Monday Morning Experience PC: $800 iPhone: $300 Social apps: Free Experience: Priceless Pressure to Innovate within Corporate IT
  26. 26. But Wait!!!! Didn’t I hear that politician say “all IT jobs were going offshore?” 26
  27. 27. The Facts about Demand for IT Workers IT employment is near an all-time high; has grown from 2.6M to 3.3M between 1999 and 2007 (27% growth) Computer Software Engineers, Application grew by 72% Computer Software Engineers, System Software grew 67% Network and Computer System Administrators grew 51% Network System and Data communications Analysts grew 120% Only category to drop was Programmers, went from 520K to 394K Projecting a 23.3% growth in IT Jobs through 2018, twice the average for all occupations By 2014, there will be 1.3 million job openings in IT IT unemployment was 2.4% in 2008 (essentially full employment during a tough economy)   27 Source: US Bureau of Labor Statistics
  28. 28. The Real Crisis: Impending Shortage of Talent 66% Drop in IT Majors from 2001 to 2005 Finally turned around last 2 years Decline in number of students pursuing STEM fields (Science, Technology, Engineering and Math) Slipping US Education System Ranked 23rd in Science Ranked 31st in Math 28
  29. 29. The Work is Exciting and Rewarding 29 “The first step in winning the future is encouraging American innovation.  None of us can predict with certainty what the next big industry will be or where the new jobs will come from.  Thirty years ago, we couldn’t know that something called the Internet would lead to an economic revolution.  What we can do -- what America does better than anyone else -- is spark the creativity and imagination of our people.  We’re the nation that put cars in driveways and computers in offices; the nation of Edison and the Wright brothers; of Google and Facebook.  In America, innovation doesn’t just change our lives.  It is how we make our living.” -- President Barack Obama, 2011 State of the Union Address
  30. 30. How Do You Get Ready to Participate in The Future of Work? 30 Image source: The Bethesda Blog
  31. 31. Take Advantage of What You Already Have “Respondents said the advantages of hiring U.S. engineers were strong communication skills, an understanding of U.S. industry, superior business acumen, strong education or training, strong technical skills, proximity to work centers, lack of cultural issues, and a sense of creativity and desire to challenge the status quo.” -- Survey of 58 US Corporations engaged in Outsourcing engineering jobs Source: “Where the Engineers Are” by Vivek Wadhwa, Gargy Gereffi, Ben Rissing, Ryan Ong, Duke University, Center on Globalization, Governance and Competitiveness. 31
  32. 32. It takes a “Whole New Mind” to Succeed 32 Not just function but also DESIGN Not just argument but also STORY Not just focus but also SYMPHONY Not just logic but also EMPATHY Not just seriousness but also PLAY Not just accumulation but also MEANING Recommended Reading: “A Whole New Mind” by Daniel H. Pink
  33. 33. Embrace Globalization Overcome Fears and / or Feelings of Superiority Image by Pat Dollard
  34. 34. Become a Student of Globalization 34 Take an interest in global political and business news Travel or Study Abroad
  35. 35. The Culture Abacus 35 Develop Cultural Intelligence (CQ) EQ and CQ > IQ Copyright Global Integration, Ltd.
  36. 36. Find your Place to Contribute & Innovate 36 Infrastructure & Technology Applications & Software Business Processes Business Models Cloud and mobile will increase demand for skills in networking, hardware, virtualization, storage, mobile devices and infrastructure. The network is essential for delivering cloud-based services. Security and privacy issues will drive continued demand for security experts. Organization Customers, Vendors, Partners
  37. 37. Find your Place to Contribute & Innovate 37 Infrastructure & Technology Applications & Software Business Processes Business Models Corporate Apps need to be upgraded to be “social” and to close the gap between the Sunday Night and Monday Morning experiences. Architecture, design and usability skills are critical. Performance engineering and integration skills are essential for large SaaS applications. Organization Customers, Vendors, Partners
  38. 38. Find your Place to Contribute & Innovate 38 Infrastructure & Technology Applications & Software Business Processes Business Models Strong business analysis, modeling, six sigma / lean skills essential to help companies understand core vs. context. Industry or business function domain knowledge becomes more critical. Analysts must be savvy at designing processes that can be executed virtually and globally. Organization Customers, Vendors, Partners
  39. 39. Find your Place to Contribute & Innovate 39 Infrastructure & Technology Applications & Software Business Processes Business Models Those with leadership and entrepreneurial skills and who can help envision the future will help companies shift from outdated business models to newer sustainable ones. Visionaries will understand how to create globalized, virtualized, and cloud-based business models catering to a new generation of customers and employees. Organization Customers, Vendors, Partners
  40. 40. Find your Place to Contribute & Innovate 40 Two final skill sets emerge at all layers of the stack: Project Management, essential for managing these transformative changes across global, virtual teams. Analytics, as processes become more digitized and instrumented, a wealth of performance data will be created, which must be analyzed and synthesized to enable improved decision-making. Infrastructure & Technology Applications & Software Business Processes Business Models Organization Customers, Vendors, Partners
  41. 41. Commit to Lifelong Learning 41 Image by Tragicomedio
  42. 42. Thank You!
  43. 43. References “The Future of Work: A New Approach to Productivity and Competitive Advantage” by Malcolm Frank and Geoffrey Moore “Where the Engineers Are” by Vivek Wadhwa, Gargy Gereffi, Ben Rissing, Ryan Ong, Duke University, Center on Globalization, Governance and Competitiveness. “Houston, we’ve had a problem…offshoring, IS employment and the IS discipline: perception is not reality” by Rudy Hirschheim, Mike Newman, Journal of Information Technology, 2010 “A Whole New Mind” by Daniel H. Pink “Moving beyond the fluff in intercultural training” by David Livermore http://www.management-issues.com/2011/2/7/opinion/moving-beyond-the-fluff-in-intercultural-training.asp

×