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Building Successful Retail
in a Changing Landscape
How Harvard Square is Adapting in
the Age of Amazon
John DiGiovanni
CNU-New England 2017 Summit
Designing for Memorable Experiences
• Place
• Promotion
• And a Word
on Leasing
Place, not retail, is the main draw
• Place
Place, not Retail, is the Main Draw
Forbes Plaza
• Improve
• Transform
• Maintain
Winthrop Park
Harvard Sq. Plaza – 2012
Harvard Sq. Plaza – 2015
Act as a BID, without being a BID
• Build Broad
Coalitions
• Establish Clear,
Tangible Goals
• Measure the Results
Know the District
• Count Everything
• Communicate Often
• Repeat
Collaborate
• Stakeholders
• Residents
• City
Move Beyond
Commerce &
Engage the
Community
• Civic Groups
• Cultural Orgs
• Non-Profits
Put on the Show – Bastille Day
Salsa Squared – DeGuglielmo Plaza
Harry Potter Movie Night – Palmer St.
Events: Scale & Variety
Helping Retailers
Engage Their
Customers
• Measure
• Innovate
• Engage
• Extend their
Reach
Rethinking Leasing in the 21st Century
$$ per SF Rent Factor
The Beloved Battlefield
2017 Urbanism Summit 2A | John DiGiovanni - Building Successful Retail in a Changing Landscape

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2017 Urbanism Summit 2A | John DiGiovanni - Building Successful Retail in a Changing Landscape