In Lightning Flow, users can apply the power of drag-and-drop, low-code functionality for better customer engagement.

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Get into Lightning Flow in
Salesforce
TM

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What is Lightning
Flow?
In Lightning Flow, users can apply the power of drag-and-
drop, low-code functionality for better customer engagement.
Lightning Flow delivers an innovative new way for businesses
to realize the benefits of process automation.
With Lightning Flow Lightning components, users can create
visual and guided processes and easily add them to an
application, record, console, and portal.

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Applications of Lightning Flow
● Retailing businesses - To process and manage
merchandise returns.
● Manufacturing businesses - To manage the
product warranties.
● Financial service organizations- To dispose or
set auto insurance claims and dispute
resolution.

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Differences between Lightning Flow
and Lightning Process Builder

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Lightning
Flow
● With the use of Lightning Flow, User Device,
Opportunity, ContactRole, etc. can be easily
accessed.
● Lightning Flow can be used to delete records.
● Records are triggered when created, edited, or
even deleted.
● Capture the user inputs and can also later
process the data based on the business use
case.
● Store a newly created record ID in a variable.
● Can be triggered even after a successful login.

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Lightning Process Builder
● Does not support User Device, Opportunity, or
Contact Role.
● Cannot be used to delete records.
● Builder records are triggered when created or
edited.
● Cannot be used to capture user inputs.
● Not possible to save the record if record ID is
created using record create element.
● Records cannot be triggered after a successful
login into salesforce.

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Components of Lightning Flow
● The Aura Components (Original model):
Aura components and Lightning web components can co-exist and exchange
information on the same page.
● The Lightning Web Components:
HTML and modern JavaScript languages are used in building Lightning web
components. They contain custom HTML elements.

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Customer Experience with
Salesforce Lightning Flow
● Lightning Flow permits organizations to grasp a 360-degree view of the
customer.
● Provide a guided, rich, and visual experience.
● Implement business processes as goal-oriented.
● Assist businesses to input and collect the data.
● Group mortgage application questions more logically.
● Automate the connection of data flows and back-office systems.
● Embed and connect processes anywhere with customers and employees.

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THANK YOU