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cloud.analogy info@cloudanalogy.com +1(415)830-3899
Deepali Kulshrestha
Senior Salesforce
Consultant
cloud.analogy info@cloudanalogy.com +1(415)830-3899
https://www.linkedin.com/in/deepali-kulshrestha-a6b992b4
deepali.kulshrestha@cloudanalogy.com
https://twitter.com/Deepali032
+91 9716875336
http://www.kdeepali.com/
Go Social
Social
Pardot Basics
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Have
Questions?
cloud.analogy info@cloudanalogy.com +1(415)830-3899
?
Agenda
● What is Pardot?
● Pardot UI
● Prospect
● Pardot Fields
● Prospect Activities
● Prospect Scores
● Scoring Rules
● Visitor Filters
● Prospect list
● Connectors
● Automation Rules
● Page Actions
● Pardot Campaigns
● Prospect Import
● User Management
● User Roles
● Email Templates
● Live Tour and Q & A
cloud.analogy info@cloudanalogy.com +1(415)830-3899
What is Pardot?
It is a B2B Marketing Automation tool which help marketing teams to
attract, convert and retain customers. It comprises of Automation Rules,
Completion Actions and Engagement campaigns.
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Pardot UI
Efficient to navigate the system. The Navigation bar in the left hand side contains four icons i.e.:
1. Marketing
2. Prospects
3. Reports
4. Admin
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Prospect
● A visitor with known email address
● It is created when:
● Website visitor submits a form
● Lead or contact is synced or submitted in
Pardot from Salesforce
NOTE: An email is always sent to Prospect in Pardot.
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Pardot Fields
Pardot contains set of default fields for Account,
Contact and Opportunity.
Apart from this you can create your custom fields
as well.
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Prospect Activities
Every prospect record has an Activities table which
depicts Prospect’s Action. They are composed of an
icon and description of the activity.
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Prospect Score
Prospects are automatically assigned with scores as soon as they convert. They constantly change
depending upon their Activities and Interactions.
This help us to get an idea of the engagement of your prospect with your marketing materials.
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Scoring Rules
This defines a way via which you can simply customise your
Prospect's score. Pardot provides Scoring Rules by default
but you can customise that as well.
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Visitor Filters
Admins can create these filters as per the IP addresses or host name. It can be deleted as well. It is
basically used to exclude your company’s IP address to avoid Skewing the reporting.
Upon applying filter, associated activities and objects are filtered as well:
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Visitor Visitor Visitor Activities Visitor Page views Email Clicks
Prospect List
Prospects list are group of prospects that can be used to send list emails or build drip marketing
programs. Different types of lists are:
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Dynamic
List
Static
List
Public
List
Segment
ation List
Email
Test List
CRM
Visible List
Connectors
In order to sync Pardot with third-party
applications Pardot Connectors comes to rescue.
Via connector you can push data back and forth
between two applications.
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Automation Rules
Using Automation Rules you can perform marketing and sales action based on criteria you define.
Below are some aspects to keep in mind:
● They run every 10 minutes
● They are Retroactive
● If Automation is deleted then previous action will not be undone.
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Page Actions
It can be defined as Completion Actions triggered by prospect’s page view. They can be applied to
any page that contains Pardot Tracking code. Some of the considerations are:
1. Page must have Pardot Tracking Code
2. Pardot matches the most specific URL
3. Completion Actions are applied to already existing Prospects
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Pardot Campaigns
They track the Prospect’s first touch. This sets when a prospect first hits a Pardot tracked link or
Pardot tracking code.
Each Prospect is associated with one campaign.
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Prospect Import
As Salesforce, Pardot also allow us to import Prospects. You can
simply open the Import Wizard which allow you to drag and drop
your files.
cloud.analogy info@cloudanalogy.com +1(415)830-3899
User Management
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Users
User
Queues
Groups
User Roles
Default user roles are as below:
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Administrator Marketing
Sales
Manager
Sales
Email Templates
Email templates are the email designs which can be reused for new emails. Once you design and
build a template you can personalize it as per your requirement.
You can create TEXT and HTML templates and this can be used for:
● Engagement Programs
● Auto responders
● One-to-one emails
● List emails
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Email Templates
You can create responsive email template as well. This can be done by using CSS. Pardot itself
includes several responsive layouts which you can bring in your use to create mobile-friendly email
layout templates.
cloud.analogy info@cloudanalogy.com +1(415)830-3899
cloud.analogy info@cloudanalogy.com +1(415)830-3899
Pardot Live Tour
cloud.analogy info@cloudanalogy.com +1(415)830-3899
References and Study Materials
cloud.analogy info@cloudanalogy.com +1(415)830-3899
1. https://trailhead.salesforce.com/en/content/learn/modules/pardot-basics
1. https://www.pardot.com/training/pardot-user-roles/
Thank You
cloud.analogy info@cloudanalogy.com +1(415)830-3899

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Pardot Basics Training Overview

  • 1. cloud.analogy info@cloudanalogy.com +1(415)830-3899 Deepali Kulshrestha Senior Salesforce Consultant
  • 5. Agenda ● What is Pardot? ● Pardot UI ● Prospect ● Pardot Fields ● Prospect Activities ● Prospect Scores ● Scoring Rules ● Visitor Filters ● Prospect list ● Connectors ● Automation Rules ● Page Actions ● Pardot Campaigns ● Prospect Import ● User Management ● User Roles ● Email Templates ● Live Tour and Q & A cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 6. What is Pardot? It is a B2B Marketing Automation tool which help marketing teams to attract, convert and retain customers. It comprises of Automation Rules, Completion Actions and Engagement campaigns. cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 7. Pardot UI Efficient to navigate the system. The Navigation bar in the left hand side contains four icons i.e.: 1. Marketing 2. Prospects 3. Reports 4. Admin cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 8. Prospect ● A visitor with known email address ● It is created when: ● Website visitor submits a form ● Lead or contact is synced or submitted in Pardot from Salesforce NOTE: An email is always sent to Prospect in Pardot. cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 9. Pardot Fields Pardot contains set of default fields for Account, Contact and Opportunity. Apart from this you can create your custom fields as well. cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 10. Prospect Activities Every prospect record has an Activities table which depicts Prospect’s Action. They are composed of an icon and description of the activity. cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 11. Prospect Score Prospects are automatically assigned with scores as soon as they convert. They constantly change depending upon their Activities and Interactions. This help us to get an idea of the engagement of your prospect with your marketing materials. cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 12. Scoring Rules This defines a way via which you can simply customise your Prospect's score. Pardot provides Scoring Rules by default but you can customise that as well. cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 13. Visitor Filters Admins can create these filters as per the IP addresses or host name. It can be deleted as well. It is basically used to exclude your company’s IP address to avoid Skewing the reporting. Upon applying filter, associated activities and objects are filtered as well: cloud.analogy info@cloudanalogy.com +1(415)830-3899 Visitor Visitor Visitor Activities Visitor Page views Email Clicks
  • 14. Prospect List Prospects list are group of prospects that can be used to send list emails or build drip marketing programs. Different types of lists are: cloud.analogy info@cloudanalogy.com +1(415)830-3899 Dynamic List Static List Public List Segment ation List Email Test List CRM Visible List
  • 15. Connectors In order to sync Pardot with third-party applications Pardot Connectors comes to rescue. Via connector you can push data back and forth between two applications. cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 16. Automation Rules Using Automation Rules you can perform marketing and sales action based on criteria you define. Below are some aspects to keep in mind: ● They run every 10 minutes ● They are Retroactive ● If Automation is deleted then previous action will not be undone. cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 17. Page Actions It can be defined as Completion Actions triggered by prospect’s page view. They can be applied to any page that contains Pardot Tracking code. Some of the considerations are: 1. Page must have Pardot Tracking Code 2. Pardot matches the most specific URL 3. Completion Actions are applied to already existing Prospects cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 18. Pardot Campaigns They track the Prospect’s first touch. This sets when a prospect first hits a Pardot tracked link or Pardot tracking code. Each Prospect is associated with one campaign. cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 19. Prospect Import As Salesforce, Pardot also allow us to import Prospects. You can simply open the Import Wizard which allow you to drag and drop your files. cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 20. User Management cloud.analogy info@cloudanalogy.com +1(415)830-3899 Users User Queues Groups
  • 21. User Roles Default user roles are as below: cloud.analogy info@cloudanalogy.com +1(415)830-3899 Administrator Marketing Sales Manager Sales
  • 22. Email Templates Email templates are the email designs which can be reused for new emails. Once you design and build a template you can personalize it as per your requirement. You can create TEXT and HTML templates and this can be used for: ● Engagement Programs ● Auto responders ● One-to-one emails ● List emails cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 23. Email Templates You can create responsive email template as well. This can be done by using CSS. Pardot itself includes several responsive layouts which you can bring in your use to create mobile-friendly email layout templates. cloud.analogy info@cloudanalogy.com +1(415)830-3899
  • 26. References and Study Materials cloud.analogy info@cloudanalogy.com +1(415)830-3899 1. https://trailhead.salesforce.com/en/content/learn/modules/pardot-basics 1. https://www.pardot.com/training/pardot-user-roles/

Editor's Notes

  1. https://www.pardot.com/blog/automation-rules/
  2. https://clever-touch.com/pardot-page-actions-and-using-wildcards-for-completion-actions https://help.salesforce.com/articleView?id=pardot_automation_page_actions.htm&type=0 https://help.salesforce.com/articleView?id=pardot_automation_page_action_considerations.htm&type=5
  3. https://www.pardot.com/blog/pardot-campaigns-vs-salesforce-campaigns/ https://www.pardot.com/blog/pardot-campaign-vs-pardot-list/
  4. https://www.pardot.com/new-features/improved-prospect-import/
  5. https://www.pardot.com/training/pardot-user-roles/