This document provides information about a case study analysis assignment for an MGT 521 management class. It includes a description of a case study about Target CEO Gregg Steinhafel working to regain consumer trust after a massive data breach in 2013 that compromised customer payment information. The summary discusses Steinhafel's decision to disclose the full scope of the breach, the financial and reputational impacts on Target, and Steinhafel's efforts to respond to the crisis through communication with customers, accelerated security upgrades, and daily meetings.
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1. MGT 521 Assignment Apply Week 1 Target Case Study Analysis
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Assignment Content Resources: Ch. 1 and 2 of Management: A
Practical Introduction Complete the Target CEO Case Study
Analysis. Submit your analysis. Center for Writing Excellence
Reference and Citation Generator Grammar and Writing Guides
Learning Team Toolkit Case Analysis Questions Answer the
following in 175 words each: 1. Describe the managerial functions
that were demonstrated in the case description. Provide examples of
how each function you discuss was evident in the case study. 2.
Assess the success with which the Target management team
handled the management challenges identified in Chapter 1. 3.
Describe the primary management viewpoint demonstrated in
the case study. Evaluate your concept of its success in this case. Do
you think another management viewpoint would have been more
appropriate? 1.Assess your ideas regarding Target’s need and
ability to operate as a Learning Organization in the future. Target
CEO Works to Retain Consumer Trust after the Company Was
Hacked Minneapolis—Executives settled around a square table
inside a Target Corp. conference room here earlier this month and
munched on store-brand snacks as they chewed over something far
less appetizing. Opinion surveys commissioned by the company
found that the massive cybertheft that waylaid Target late [in 2013]
had knocked confidence and trust in the 51-year-old retailer to an
all-time low. Target was having trouble shaking the fallout from a
key decision by Chief Executive Gregg Steinhafel that made the
crisis appear even worse than it already was. The initial evidence
had indicated that credit and debit card numbers of about 40
2. million Target customers had been stolen. But the retailer had
learned later that the hackers gained access to partial names and
physical or e-mail addresses for as many as 70 million people—a
breach that some top executives counseled against disclosing
because it was unclear what kind of fraud danger it posed.
Nevertheless, Mr. Steinhafel insisted on making the bigger number
public, sparking news reports that as many as 110 million Target
customers had been affected. At the meeting, Chief Marketing
Officer Jeffrey Jones groused about the huge number. The public
“keeps hearing that equals one-third of all Americans,” he said.
“That’s hammering us.” Mr. Steinhafel says he has no regrets about
the aggressive disclosure and other costly decisions in the wake of
the crisis. “Target won’t be defined by the breach, but how we
handle the breach,” he says. The executives acknowledge the crisis
has damaged the retailer’s bull’s-eye brand, while analysts estimate
it may cost Target billions of dollars. During the holiday-shopping
season, Target’s sales and store traffic plummeted. Call-center
volume overwhelmed employees. Executives testified before
congressional panels, and the company is facing federal and state
investigations into how the cybercrime occurred from its store
registers and computer network. Over the two months since the
crisis erupted, Mr. Steinhafel, 59 years old, has lurched from one
difficult decision to another. At one point, he proposed in a meeting
that Target would provide free credit monitoring and identity-theft
insurance for one year to all its customers. Scott Kennedy, a senior
executive, asked: “You’re saying we will give this to any customer
who’s ever been in a store, but we aren’t checking?” Mr. Steinhafel
nodded. “Then we’re offering this to all Americans,” Mr. Kennedy
replied. Target went ahead with that plan. The breach could wind
up costing Target, which notched $73 billion in sales in 2012, a few
3. billion dollars, people familiar with the matter say. New chip
technology to replace magnetic strips on credit cards could cost
about $100 million, one executive told Congress. Card-monitoring
services for customers could cost tens of millions, according to one
executive. Hundreds of millions of marketing dollars could be
diverted to repairing the brand. In addition, costs are mounting for
reissuing cards, staffing call centers, forensic and data-security
units, and lawyers for public inquiries and private lawsuits. . . . The
CEO, who likes to say “retail is detail,” is known internally for
paying surprise visits to Target stores—there are about 1,800 in the
U.S. that drew about 32 million customers a week before the crisis.
Store managers say they warn each other to be alert for a man
snooping around the aisles, frequently snacking from a box of
animal crackers. Recently, Mr. Steinhafel says, he stopped a
manager who was reading e-mail on her cellphone as she passed
through Target’s downtown Minneapolis headquarters. “Please be
in the present,” he recalls telling her. From November 27, the day
before Thanksgiving, through December 18, Target executives say,
shoppers’ payment-card data was captured through “malware”
installed in Target’s computer network. The hackers had entered
the network through a vendor. The breach got wide publicity.
Shoppers clogged Target phone lines and stores. Some sent tweets
and emails that they would never again shop at Target. On the last
weekend before Christmas, the big crowds at Target stores had
dwindled. On December 20, Mr. Jones, the chief marketing officer,
urged Mr. Steinhafel to appear in a video on Target’s website. The
CEO was reluctant. He didn’t have a script and was exhausted.
With a camera rolling, Target’s public-relations chief, Dustee
Jenkins, asked him questions. Mr. Steinhafel, clad in Target’s
trademark red shirt and khakis store attire, thanked customers for
4. their trust, provided tips to monitor their accounts, and promised
zero liability to shoppers for any fraudulent charges. Mr. Steinhafel
began holding twice-daily “status meetings” in a 32nd floor
conference room. Early this month, prompted by the Target data
breach, Congress held hearings on cyberattacks. As Mr. Mulligan,
the CFO, made his appearances, Mr. Steinhafel and his executive
team watched from the company’s “situation room.” A Secret
Service official testified that the data breach was “highly technical
and sophisticated,” prompting Mr. Steinhafel to remark: “That
shows it’s not just our operation. It would be hard for any retailer to
withstand this.” At a daily status meeting early this month, Mr.
Steinhafel pushed to accelerate to early next year the timeline for
Target to replace magnetic strips on its payment cards with a new
chip technology widely used in Europe and Canada that is less
vulnerable to fraud.
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MGT 521 Entire Course
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MGT 521 Week 1 Apply Management And Applications Worksheet
MGT 521 Week 2 Apply Management Planning Worksheet
MGT 521 Week 3 Apply Organizational Culture and Design
MGT 521 Week 4 Apply Leadership Examination
MGT 521 Week 5 Apply Using the Project Planner’s Toolkit
MGT 521 Week 6 Apply Hewlett-Packard Case Study Analysis
6. MGT 521 Final Exam Guide (New)
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1. ________ is defined as a business firm’s intention, beyond its legal
and economic obligations, to do the right things and act in ways that
are good for society.
Social screening
Social responsibility
Social obligation
Values-based management
2. The balanced scorecard measures organizational performance
against previously established standards. Which of the four
functions of management relates most closely to setting these
standards?
Controlling
Leading
Organizing
Planning
3. Budgets can be used as tools within which two functions of
management?
Controlling and organizing
Planning and leading
Controlling and planning
7. Organizing and leading
4. Indira Patelhas been working in her organization’s computer
security department for the past 10 years. If another employee
follows Indira’s recommendations in a given situation, based on her
expertise in computer security, which source of power is Indira
using?
Legitimate power
Coercive power
Expert power
Referent power
5. If Carol Reece is a charismatic leader, which of the following
characteristics is she most likely to possess?
An external locus of control
A sensitivity to environmental constraints and follower needs
A strong need to be in control
A fear of taking risks
6. According to the Ohio State studies, which of the following
dimensions of leader behavior refers to the extent to which a leader
is likely to define and structure his or her role and the roles of group
members to meet goals?
Consideration structure
Intelligence structure
Initiating structure
8. Psychological structure
7. On Monday, Jim’s Taco Shop identified a problem with tainted
ground beef that was used to make tacos and nacho platters for its
lunch customers. If the staff at Jim’s did not identify the problem
until after the lunch rush, what type of control would this
demonstrate?
Feedforward control
Concurrent control
Proactive control
Feedback control
8. The ________ determines the number of levels and managers in
an organization.
chain of command
span of control
unity of command
delegation of authority
9. During benchmarking, an organization can compare its processes
and products to competitors in its own industry and to
noncompetitors outside the industry. What is a main benefit of
comparing a firm’s performance against an organization it does not
consider a competitor?
A noncompetitor may allow an organization to see its practices more
readily than a competitor in the same industry.
A noncompetitor may be the world leader in a specific process or
9. practice, and an organization can learn from it.
A noncompetitor may be easier to find and benchmark, because the
top firms in the world are so diverse.
There is no benefit to benchmarking a firm against a noncompetitor.
10. If a manager rationalizes that he or she does not have time to
investigate the source of a problem and instead resorts to putting
out fires, the manager is missing the use of ________.
bureaucratic control
basic corrective action
concurrent control
immediate corrective action
11. Which leadership theory is derived from the belief that a
leader’s job is to remove pitfalls and roadblocks so followers can
achieve their work goals?
Contingency theory
Fiedler’s theory
Leader participation model
Path-goal theory
12. A company that wants to distinguish itself from the competition
in the marketplace is most likely using which of the following
strategies?
Functional strategy
Focus strategy
10. Differentiation strategy
Generic strategy
13. When a manager makes use of a SWOT analysis, one of his or
her objectives is to
set specific short-term performance standards for each department
formulate appropriate strategies to exploit strengths, protect against
threats, and correct weaknesses
evaluate the desirability of issuing stocks or bonds in the current
financial climate
identify the best employees to fill each position in the organization
14. What can be said about a manager who believes she worked
hard and met her organization’s productivity goals despite
unfavorable conditions?
She has an external locus of control.
She has a high ego strength.
She has an internal locus of control.
She has a low ego strength.
15. Which of the following is a characteristic of a matrix
organization?
It is free of internal and external boundaries.
It has formal departments to which employees return after
completing a project
It conforms to the unity of command principle.
11. It has a single chain of command for functional managers to report
to.
16. Which of the following is a characteristic of an organic
organization?
Narrow span of controls
High specialization
Cross-functional teams
Rigid departmentalization
17. Conflicts can be resolved by satisfying one’s own needs at the
expense of others. This conflict- management technique is known as
________.
forcing
avoiding
collaborating
compromising
18. When planning for unexpected events, a company is using which
of the following techniques?
Contingency planning
Benchmarking
Financial forecasting
SWOT analysis
19. Melvin manages a team of 10 employees, including Jane and
Jared. Jared is leaving the organization to find a job as a manager
12. in another field. Meanwhile, due to performance issues, Melvin
terminates Jane’s employment with the company. Both of these are
examples of what type of employee behavior?
Job satisfaction
Employee productivity
Absenteeism
Turnover
20. Searching for new ideas beyond an organization’s boundaries
and allowing changes to easily transfer inward and outward is
known as ________.
open innovation
strategic partnering
knowledge management
organizational osmosis
21. Which business practice would likely encourage ethical
behavior?
Intense competition for valued rewards
Cultural values for obedience to authority
Strong emphasis on individual productivity
Strong emphasis on leading by example
22. Why are feedforward controls more rarely implemented as
compared to other types of controls?
Feedforward controls result in wasted time and money.
13. Feedforward controls require managers to interact directly with
employees.
Feedforward controls are time-consuming for managers because
they must continually monitor progress.
Feedforward controls require timely and accurate information that
is hard to obtain.
23. Which of the following statements is true about group decision
making?
It generates more complete information and knowledge.
It is most suitable for matters that must be critically evaluated.
It prevents any one minority from dominating or influencing the
final decision.
It takes less time to reach a solution than it would an individual.
24. In the ________ approach of going green, organizations respond
to the environmental preferences of customers.
activist
legal
market
stakeholder
25. Thomas often annoys his coworkers with his talkativeness and
assertive personality. According to the Big Five Model of
personality, Thomas would be described as high in the trait of
________.
openness to experience
14. extraversion
agreeableness
conscientiousness
26. If a firm wanted to identify how much money was being made
for each sale of a given product (above and beyond the costs
associated with making that product), what type of ratio would it
use?
Liquidity ratios
Activity ratios
Profitability ratios
Leverage ratios
27. It is crucial to determine an acceptable _____ during the
comparing step in the control process.
written report
measure of organizational performance
ideal standard
range of variation
28. An organization’s ________ goals are official statements of what
an organization says its goals are.
real
stated
synthetic
15. implicit
29. Kelly is interviewing candidates to fill a vacancy on her team.
One candidate has a degree from a prestigious university, and Kelly
is impressed. In speaking with her fellow members of the interview
panel, however, Kelly finds that no one else enjoyed the interview
with the candidate, finding her to be pompous, aggressive, and self-
serving. In her focus on only the candidate’s education, Kelly may
have fallen victim to _______.
stereotyping
the halo effect
assumed similarity
selectivity
30. Which of the following stages is when the group structure is in
place and accepted by the group members?
Norming
Storming
Performing
Adjourning
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MGT 521 Final Exam Guide (New, 2019)
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16. 1. Unlike leaders, managers are those who: encourage and
motivate employees to work together to achieve a common
vision. implement procedures and processes to ensure the
smooth functioning of an organization. seek innovation rather
than stability in their approach to fulfill organizational aspiration
develop relationships with employees based on trust and mutual
respect. 2. Adopting a __________ involves distributing
monetary resources among divisions to increase financial
returns or to spread risks among different businesses.
differentiation strategy global strategy portfolio strategy
multidomestic strategy 3. Which of the following statements is
true of a corporate-level strategy? It provides the framework
within which functional managers operate. It is the primary
responsibility of top managers. It is used to identify an
organization’s strengths and weaknesses. It outlines a division’s
long-term goals. 4. __________ is the process by which
managers establish the structure of working relationships
among employees to allow them to achieve a company’s goals
efficiently and effectively. Leading Organizing Planning
Controlling 5. Identify a true statement about an effective
control system? It provides managers with accurate information
about organizational performance. It is limited in its capacity to
provide managers with information in a timely manner. It allows
managers to take only programmed decisions. It is an informal
system that helps managers make decisions. 6. A __________
specifies the national markets and industries an organization
plans to compete in and why it intends to do so. corporate-level
17. strategy functional-level strategy business-level strategy
department-level strategy 7. Which of the following models of
leadership focused on identifying the characteristics of a person
capable of being an effective leader? House’s path-goal model
The trait model The behavioral model Fiedler’s contingency
model 8. Which of the following principles identified by Henri
Fayol focuses on the chain of command with an organization? A
manager should not encourage or allow his or her employees to
be innovative and creative. An employee should receive orders
from only one supervisor. A manager is not entitled to ask for his
or her employees’ obedience. Authority should be concentrated
at the top of the chain of command in an organization. 9. A low-
cost strategy requires organizations to: focus its attention on
customers from a particular geographic area. direct its efforts to
cater to a particular kind of customer. increase the spending on
research and development to differentiate its products from
those of its competitors. develop products that can be
manufactured inexpensively compared to existing rival products.
10. The __________ of an organization is responsible for building
an efficient top management team. first-line manager vice-
president middle manager chief executive officer 11. Which of
the following is a feature of a high-performing organization? The
managers choose inappropriate goals but use resources
effectively to achieve them. The managers choose the right goals
to pursue and use resources appropriately to meet them. The
organization produces a product that customers will want to buy
but will not be able to afford. The organization produces a low-
quality but affordable product. 12. According to Lewin’s force-
18. field theory of change, which of the following factors results in a
change in an organization? A stable general environment A
stable task environment A decrease in forces for change A
decrease in resistance to change 13. Which of the following
statements is true of transformational leaders? They prefer to
maintain the status quo in their organizations. They use reward
power and coercive power to command respect from their
subordinates. They engage with subordinates and motivate
them to work toward organizational goals. They hesitate to
share information with their coworkers. 14. First-line managers
in an organization are responsible for: helping middle managers
set organizational goals. assessing the appropriateness of
organizational goals. supervising nonmanagerial employees on a
day-to-day basis. ensuring the smooth functioning of all
departments. 15. _____ is a measure of how productively
resources are utilized to meet a goal Efficiency Product
utilization Centralization Management 16. According to Henry
Fayol, the planning process in an organization is effective when:
it sets disparate, specific goals for each functional level. it
proposes multiple plans to achieve an organizational goal. it
allows plans to be designed and modified at all levels. it
produces plans that are static, thus avoiding confusion. 17.
Which of the following statements is true of an evolutionary
change in an organization? It helps the organization adapt to
gradual changes in the environment. It involves quickly finding
new ways to be effective. It is effected through reengineering
and innovation. It is likely to result in a radically new structure
for the organization. 18. Which of the following is an advantage
19. of implementing a functional structure in an organization? It
helps managers specialize and develop expertise in only one
product area. It enables employees who perform similar kinds of
jobs to observe and learn from each other. It lets organizations
choose the set of products that serves the needs of regional
customers. It allows functional managers to develop generic
skills that help manage all aspects of production. 19. Which of
the following did Frederick W. Taylor believe to be an outcome
of recording the method of performing a particular task in an
organization? Tasks became complicated and time-consuming.
Job procedures became standardized and more routine. Workers
did not have to be trained for specific roles anymore. Workers’
informal knowledge about their tasks became irrelevant. 20.
Which of the following is an advantage of group decision
making? It allows managers to process more information and
rectify one another’s errors. It is unaffected by any kind of
cognitive bias as it benefits from multiple perspectives. It is easy
to execute because getting two or more managers to agree on a
solution is relatively simple. It allows managers to take decisions
within relatively short periods of time compared to individual
decision makers. 21. __________ is the formal system of task
and job reporting relationships that determines how employees
utilize resources to achieve a company’s goals. Organizational
culture Organizational matrix Organizational design
Organizational structure 22. One way of pursuing a
differentiation strategy is by: introducing products that are
replicas of a competitor’s products. investing more on research
and development. offering specialized products at low-costs.
20. looking for new ways to reduce production costs. 23. An
organization’s return on investment is calculated by dividing: its
profit before interest and taxes by its total interest charges. its
operating profit by sales revenue. its net income before taxes by
its total assets. its current assets by its current liabilities. 24.
How does an increase in job specialization lead to higher
organizational performance? Each worker becomes responsible
for all the different tasks involved in producing a product
thereby increasing productivity. Each worker specializes in a
different set of tasks over a period of time. Workers performing
specific tasks become much more skilled and produce a product
faster while working in groups. Workers join different groups
and each group performs the same task at increasing costs over
a period of time. 25. A differentiation strategy can be employed
by organizations to: ensure strict control over various
departments by a system of checks and balances. achieve
flexibility in organizational culture. enhance the value
consumers perceive in their products. reduce costs in all their
functions. 26. Which of the following scenarios illustrates the
attraction-selection-attrition framework? Miriam likes
experimenting with new possibilities and taking risks. She hires
like-minded people for her start-up. The management of
ThinkFree Inc. requires all prospective employees to attend a
basic induction program. Serena wins the annual award for best
employee of the year. She was selected from all likely
candidates for her dedication to her work. All the newly hired
employees of Style Prints Inc. are encouraged to participate in
team outings. 27. A differentiation strategy is ideal for
21. organizations that: try to ensure flexibility in organizational
culture. aim to produce new, innovative products. intend to
exercise strict control over various departments. want to ensure
flawless coordination among multiple divisions. 28. __________
signify what an organization and its members are trying to
accomplish. Terminal values Shared norms Societal norms
Instrumental values 29. A person’s upbringing is an important
source of __________. organizational ethics professional ethics
individual ethics societal ethics 30. __________ is the process by
which managers regulate and monitor how efficiently and
effectively an organization as a whole works to achieve
organizational goals. Leading Organizing Controlling Planning
2. ---------------------------------------------------------------------------------------
MGT 521 Final Exam Guide
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1) John writes a memo to his employees. Putting his thoughts onto
paper is an example of
2) Chantel received an invitation to a web meeting that will take
place at 3:00 p.m. She accepted the invitation. This is an example of
3) You are doing research on political issues and find that you are
22. on a conservative leaning site. What type of source credibility issue
is
this?
4) When reviewing an educational math website, you find the
author’s background is in English. What type of source credibility
issue is
this?
5) A famous ice cream manufacturer sent workers to a nearby
grocery store to offer shoppers a sample of its new flavor. The
workers
provided samples to 300 shoppers and noted that 80% of the sample
population stated they liked the flavor. Based on this scenario,
which
of the following is an example of an inference?
6) Persuading or convincing others to accept your argument means
23. the reasoning must be logical. Which of the following is an example
of
logical flaws or fallacies?
7) What is the best way for the CEO to deal with managers in key
positions who continue to resist a major change?
8) Finding a win-win solution that allows parties who are involved to
have their goals achieved is an example of
9) What is emphasized more in ethical leadership theories than in
transformational leadership?
10) Ethical behavior and integrity for a leader is most likely to result
in
11) A common characteristic of most entrepreneurs is that they
24. 12) In order to make an intelligent investment decision,
entrepreneurs should
13) The customers, employees, stockholders, suppliers, creditors,
and others who stand to gain or lose by the policies and activities of
a
business represent the firm's
14) When a firm makes use of the SWOT analysis, one of its
objectives is to
15) The process of rating an organization's practices, processes, and
products against the best of the world is known as
16) Companies benefit today by inter-firm cooperation. One of the
ways they cooperate is through networking. Another way is by
seeking
technological knowledge and learning new processes from other
25. firms that usually fall outside of their respective industries. We call
this
17) An important difference between accounting and other business
functions, such as marketing and management, is that
18) Although accounting has several specific uses, the overall
purpose of accounting can be summarized as
19) An important advantage that knowledge technology has over
older versions of business technology is that it
20) First Engineering, a large U.S. based mechanical engineering
firm, is considering entering the global market. Upon careful
analysis of
the global market, they will find that global trade
21) The process of setting up individual functional units of the
business to do specialized tasks is called
22) The proven success of job specialization lies in the fact that
26. 23) Economics is the study of how a society
24) How is it that people working in their own self-interest produce
goods, services, and wealth for others?
25) The ultimate resource of a firm is its
26) Today, human resource management has become so important
that in many firms it has become
27) Which of the following is included in performing a business
analysis?
28) When the competition is intense and the environment is
changing rapidly, it is especially important to
27. 29) Which of the following would be a concern addressed in a
strategic plan?
30) Tactical planning
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MGT 521 Week 1 Apply Management And Applications Worksheet
(2 Papers)
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Purpose The driving question behind this activity is "How can I
apply key concepts from Management for success in school and my
career?" This activity can help you understand and apply key
management concepts and tools from this Week's materials to
identify opportunities for becoming more efficient and effective at
work while you pursue an MBA. By completing the provided
worksheet, you will gather concepts, resources, and tools for
building future assignments, and that can provide immediate
benefits in your job and relationships, including the following: •
Identify and apply course concepts for success at school, work,
and community. • Enhance credibility and assure integrity by
supporting your ideas with research. • Automate management of
research and attributions to save time, establish credibility, and
ensure integrity of your work. Proactive Time Management Since
many of the concepts in this course may be new or presented in a
different perspective than your experience, consider starting to
28. work on this early in the Week. Learning has a time component; so,
relying on just-in-time management to complete the assignment and
other Weekly activities might get the job done, but you may miss
learning value available through the exercise, while you risk missing
deadlines designed to keep you focused and on track. Required
Resources Garner, S. (Producer), & Boland, M. (Director). (2011).
Management styles explained [Video]. Films on Demand. Retrieved
from
https://fod.infobase.com/PortalPlaylists.aspx?wID=18566&xtid=446
82 Kinicki, A., & Williams, B. K. (2016). Management: A practical
introduction (17 ed.). New York, NY: McGraw Hill Education.
Recommended Attribution Tools • Attributions: Become an
Instant APA Expert • Attributions: Add a Citation and Create a
Bibliography [Microsoft] • Attributions: Create a References
Cited Page [Microsoft] Instructions Complete each empty cell in the
Management Concepts and Applications Worksheet to define and
apply key concepts from this Week's materials, as follows: 1.
Define. In the Define column, explain the concepts using course
materials or other credible sources. 1. Keep your definitions
brief, 50 to 75 words. 2. Success tip: Do not copy and paste
definitions; make sure the definitions represent your own learning
with proper citations. 2. Cite. In the Cite column, provide an in-
text citation for your concepts. 1. This assignment should include
at least two sources: the Management textbook and the
"Management styles explained" video. 2. Success tip: Do not pull
your definitions off Internet searches. Using the premium resources
you're paying for will help you tap value for your tuition
investment, improve your learning, and assure the integrity of your
work. 3. Competency tip: Use the Microsoft® Word Citations &
Bibliography features under the Microsoft® Word References tab to
29. automate your referencing. 1. Enter the details about your sources
under Manage Sources. Make sure you select Style > APA. 2. Use
Insert Citation to insert your citation at the point of every borrowed
idea. You will also use the Bibliography > References for the
References Cited section at the end of the document. 3. Apply. In
the Apply column, answer each question, focusing on how you can
apply the concept for success in your MBA program or in your
career. 1. Keep your responses brief, no more than 100 words per
cell. Build a References Cited page in APA format. 1. Make
sure you have entered your sources using the Manage Sources
option under the References tab, and inserted citations using the
References > Insert Citation feature. 2. Place your cursor under
the References heading at the end of the worksheet. 3. Under the
References heading at the end of the worksheet, select Bibliography
> References. This will automatically build your References Cited
list using the information you entered using the Manage Sources
option. 4. For the final touch, make sure you have selected Style >
APA under the References tab. Competency Tip: The initial
application of the Microsoft® Word References tab might seem a bit
confusing, but the feature will save you many hours of work in the
program by allowing you to automate the tedious attribution
process, and help you integrate research across all your courses.
Once you've entered a source under Manage Sources, that source
will be available for you to apply across all papers in the course and
program. For a demonstration of how to input and apply APA
formatted citations and references, see Attributions: Become an
Instant APA Expert. Concept Summarize (50-75 words per
response) Cite Question Apply (50-75 words per response)
Definition of management How can you apply the definition of
management to better perform in your job? The functions of
30. management How can you apply the functions of management to be
more efficient and effective in integrating your MBA pursuit with
work and family? Differences among the four levels of management
[hint: pyramid]? Where are you on the management pyramid?
What is your strategy for advancing up the pyramid while pursuing
your MBA? Skills exceptional managers need Considering the skills
exceptional managers need, what are your strengths and
weaknesses? How will you cultivate those skills at school and work?
Roles that managers must play Considering the three types of
managerial roles defined by Mintzberg, what actions should you
take to fulfill your role as an effective and efficient manager?
Difference between a fixed mind-set and a growth-mindset Do you
have a fixed mind-set or a growth mind-set? How will developing
and strengthening a growth mind-set help you to become more
successful at school, work, and family? Management theory
(Identify three) What management theory most aligns with your
preferred management style? How might shifting your preferences
make you a better manager? References Cited [After entering your
sources into the Word References > Manage Sources tool, place
your cursor here, then do the following: 1. Select the Microsoft
Word References Tab 2. Select “Style > APA” 3. Select
“Bibliography > References” If you have correctly entered your
source information into the Microsoft Word References > Manage
Sources tool, you should see a correctly formatted reference cited
list here. Make sure you delete the instructions before you submit
your assignment] Self-Evaluation Content = 80% Met Partially Met
Not Met CONTENT COMMENTS Defined key concepts in
management, including: Definition of management; The functions of
management; Differences among the four levels of management
[hint: pyramid]; Skills exceptional managers need; Roles that
31. managers must play; Difference between a fixed mind-set and a
growth-mindset; Management theory. Definitions represented your
learning by properly paraphrasing quoting, and citing sources; you
did not copy and paste the definitions into the table. Tapped
learning value for tuition investment, established credibility, and
enhanced integrity by supporting definitions with research from the
required materials, with proper citations. BONUS: Used the Word
References feature to Manage Resources and Insert Citations.
Applied each concept for success in MBA program and career by
providing a brief response to each question in the “Apply” column
of the worksheet. Applied and cited the required resources,
including the “Management: A practical introduction” textbook and
the “Management styles explained” video. Provided a References
Cited Page using APA formatted references. BONUS: Used the
Word References feature to Manage Resources and build
References.
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MGT 521 Week 1 Assignment Management Theories and The
Workplace (2 Papers)
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This Tutorial contains 2 Papers Assignment Steps Resources: Ch. 2
of Management: A Practical Introduction, sample leadership theory
table. Select three theories from the textbook. Summarize the theory
and viewpoint(s) in a table. Please use the sample leadership theory
table provided. Develop up to a 1,050-word report including the
following: • Briefly discuss an overview of management. •
Include the roles managers play. • Examine the development
32. of management theories, including how these theories reflected the
changing business environment. • Compare and contrast the three
management theories you included in your leadership theory table. •
Include in-text citations and at least one reference. • Evaluate
which of the three management theories works best for your work
environment or an organization with which you are familiar.
Format your assignment consistent with APA guidelines.
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MGT 521 Week 1 DQ 1
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Select a channel used for business communication. What are the
advantages and challenges of that form of communication? Provide
an example when you have used that form of communication or
when someone else has used that form of communication with you.
Did it work well for that situation? Why or why not?
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MGT 521 Week 1 DQ 2
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How would you use credentials, impartiality, style and tone, and
currency criteria in evaluating the credibility and validity of your
sources of information? Be sure to provide specific examples
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MGT 521 Week 1 DQ 3
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33. What mistakes should be avoided when presenting an argument and
why are these important in developing effective arguments? Be sure
to provide specific examples.
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MGT 521 Week 1 DQ 4
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How might presenting effective arguments differ in the classroom,
daily life, and your job? Would you use different types of supporting
evidence to make your argument? Explain
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MGT 521 Week 1 Individual Assignment Viewpoints Paper
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Viewpoints Paper Select one of the viewpoints mentioned in Chapter
2 of the text. Write a 350- to 700-word paper summarizing the basics
of that viewpoint including highlighting at least one of the key
figures related to that viewpoint.
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MGT 521 Week 2 Apply Management Planning Worksheet
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MGT 521 Week 2 Apply: Management Planning Worksheet
Management Planning Instructions Choose a large company, such
as Amazon, Apple, Disney, or Home Depot, or a company with
34. which you are familiar to assess the planning function of
management. 1.Identify the mission and vision statements of the
company. Mission Vision 1. Describe in a total of 175 words
the strategic, tactical, and operational plans employed by the
company. Determine which types of managers create each type of
plan. Type of Plan Description Type of Manager 1. Evaluate
in a total of 350 words the company’s success in executing the three
core processes of business: people, strategy, and operations. People
Strategy Operations 1. Perform an environment scan,
or SWOT analysis, of your chosen company. Evaluate in a total of
350 words the current direction of the company against your
analysis. SWOT Analysis Company
Name:_________________________ Internal Factors (Inside
Matters) Strengths Weaknesses External Factors (Outside Matters)
Opportunities
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MGT 521 Week 2 Assignment Mission, Vision, Values And
Management (2 Papers)
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This Tutorial contains 2 Papers MISSION, VISION, VALUES AND
MANAGEMENT Resources: Management: A Practical
Introduction, Table 6.1; chosen organization's mission, vision, and
value statements, and strategic plan Examine the mission and vision
statements of your place of employment or an organization with
which you are familiar. Then, use the internet to locate and examine
the mission and vision statement of a comparable organization. Use
the Mission and Vision Comparison Table provided to compare
35. your organization's mission and vision statement to the one you
found on the internet. Create up to a 1,400-word analysis including
the following: • Compare your organization's mission, vision, and
values against the criteria for what makes for robust statements. •
Summarize what you concluded when you compared your
organization to the organization you found on the internet. •
Identify your organization's core competencies. • Examine
your organization's core competencies based on established
definitions. Include a rationale for the selection of these core
competencies. • Briefly summarize your organization's strategic
goals. • Evaluate whether your organization's current behavior
and business goals are aligned to its mission, vision, values, and core
competencies. • Determine if your organization lives up to its own
mission, vision, and values. • Justify your determination. •
Append your Mission and Vision Comparison Table to the end
of the document. Format the assignment consist with APA
guidelines.
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MGT 521 Week 2 Assignment Norwegian Air Worksheet
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Norwegian Air Worksheet Read "Management in Action:
Norwegian Air Shuttle Aspires to Become the Cheapest Global
Airline." Complete the Norwegian Air Worksheet.
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MGT 521 Week 2 DQ 1
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36. What strategies have been used to promote collaboration at your
place of employment or a company you are familiar with? Have
these strategies been successful or unsuccessful? Explain. Would
you recommend implementing other strategies to promote
collaboration? If so, what would those be?
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MGT 521 Week 2 DQ 2
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What are some real world examples of ethical and unethical
practices you have read about, seen in the news, or encountered at
your place of employment? What were the outcomes of those
practices?
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MGT 521 Week 2 DQ 3
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How can values and communication styles impact intercultural
collaboration in a diversified organization?
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MGT 521 Week 2 DQ 4
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How would protected values, preferences, and laws affect
consistency in making ethical decisions? What strategies would you
develop and implement to attain consistent ethical decision making?
37. ---------------------------------------------------------------------------------------
MGT 521 Week 2 Individual Assignment Functional Areas of Business
Paper
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You have decided to pursue an MBA degree either to further your
career, start a new career, or achieve a personal goal. In this
program, you will study the functional areas of business.
Use the MBA Overview and Effective Research and Writing at
Modules you reviewed to complete this assignment.
Write a paper that analyzes the role of a manager within the
functional areas of business:
Required elements:
No more than1050 words
Two articles, including at least one peer-reviewed article, from the
University Library cited in your paper to support your writing
Format your paper consistent with APA guidelines
Click the Assignment Files tab to submit your assignment.
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MGT 521 Week 2 Knowledge Check
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1.As a process of self-examination during her senior year of college,
Casey decides to develop a SWOT analysis of her prospects relative
to getting a job. Casey realizes that she has a personal characteristic
38. that suggests she is not comfortable interacting with strangers. She
interprets this as a(n) ________ if she is to get a job as a salesperson.
2.Casey is looking for a new job. She decides to develop a SWOT
analysis of the industries she might want to work in. Casey majored
in marketing and enjoyed studying market research. Through her
research on the Internet and in the University Library, she learns
that this industry is currently doing well. She interprets this as a(n)
________.
3.In performing a SWOT analysis, which of the following would be
considered as a threat?
4.Strategic plans are usually ________.
5.Operational plans are usually ________.
6.When organizations think about entering a market, they may be
concerned with how unique their product might be. Which of
Porter’s Five Forces would be relevant in this case?
7.________ involves defining the organization’s goals, establishing
strategies for achieving those goals, and developing plans to
integrate and coordinate work activities.
8.Goals are different from plans because ________.
9.Most company goals can be classified as either ________ or
________.
10.In response to a natural disaster, which contingency factor will
affect the choice of plans?
11.What technique would managers use when seeking to detect big
trends and changing market conditions?
39. 12.The commitment concept says that plans should ________.
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MGT 521 Week 2 Learning Team Charter
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MGT 521 Week 2 Learning Team Charter
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MGT 521 Week 2 Learning Team Weekly Reflection
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Discuss last week’s objectives with your team. Include both the
topics you feel comfortable with, topics you struggled with, and how
the weekly topics relate to application in your field.
Prepare a 1- to 3-page paper detailing the findings of your
discussion
MGT521 Week 2 Weekly Reflection
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MGT 521 Week 3 Apply Organizational Culture and Design (2
PPT)
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MGT 521 Week 3 Apply: Organizational Culture and Design
Resources: Ch. 8 and 9 of Management and Case Study, Ch. 8 p.
257: IDEO's Culture Reinforces Helping Behavior Prepare a 7- to
40. 10-slide Microsoft® PowerPoint®, Prezi, or Microsoft® Sway®
presentation supporting the following scenario relative to the IDEO
case description in Ch. 8 of Management. You have studied the
organizational culture in place at IDEO and are making a
presentation about this company to your company's top
management team. • Describe the organizational culture at IDEO. •
Analyze techniques used by IDEO to embed organizational
culture. • Identify the organizational structure used by your
organization/company. Make a recommendation as to whether you
think the IDEO culture could be successfully implemented at your
company. • Recommend mechanisms your company would need
to employ should management decide to implement a culture change
in line with the IDEO culture. Include speaker notes for bulk of
communication. Slides should contain headlines, graphics, and
bullets. Include an introduction and conclusion slide, as well as a
reference slide. Click on the Assignment Files tab to submit your
presentation.
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MGT 521 Week 3 Assignment Operational Tactics and Strategic
Goals Presentation (2 PPT)
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This Tutorial contains 2 Presentation Use the environmental
analysis you researched. Create a 10- to 12-slide presentation
including detailed speaker notes in which you include the following:
Examine the results of the internal environmental scan findings in
the analysis. Examine the results of the external environmental scan
findings in the analysis. Discuss the findings of the scans as they
41. relate to relevant research. Recommend 3 strategic objectives based
on the SWOT analysis. Translate each objective into a business goal.
Create a related operational tactic for 3 distinct sectors of the
organization such as marketing, finance, accounting, etc. Format
your assignment consistent with APA guidelines.
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MGT 521 Week 3 DQ 1
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From the results of your Ethics Awareness Inventory, do your
personal values align with your organizational values? Explain. If
there is a misalignment between your personal values and your
organizational values, what would be an appropriate response to
this misalignment?
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MGT 521 Week 3 DQ 2
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What attributes do successful entrepreneurs possess? Which
attribute do you feel is the most important and why?
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MGT 521 Week 3 DQ 3
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Who are the stakeholders in your place of employment or in a
company with which you are familiar? What are their wants and
42. needs? How does management meet their needs? What difficulties
arise in balancing the needs of the various stakeholders?
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MGT 521 Week 3 DQ 4
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What are some potential strengths, weaknesses, opportunities, and
threats that a business should consider in a SWOT analysis? How
can a business benefit from gathering this information?
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MGT 521 Week 3 Individual Assignment Organizational Planning
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Review the example SWOT Analyses located in this week's
Electronic Reserve Readings to see the types of information
companies include.
Complete the following tasks in the Material: Organizational
Planning Worksheet. Cite your resources.
Part One (hand in early):
Select a Fortune 500 company.
Research the selected company by first clicking on the Business
43. Source Complete: SWOT Analyses link in this week's Electronic
Reserve Readings. Note that additional research is needed to
complete this assignment.
Identify the company's internal and external stakeholders.
Identify the company's goals and identify the following, specifically:
The company's mission and vision
At least one goal that can be accomplished through a strategic plan
At least one goal that can be accomplished through an operational
plan
Conduct a SWOT analysis on the selected company
Part Two:
Write a paper that creates strategic and operational plans based on
the SWOT analysis, and includes explanations for the following:
How these plans will achieve the related goals
The effect of planning decisions on the internal and external
stakeholders identified
Required Elements:
No more than 700 words
Cite research in your paper to support your writing
Format your paper consistent with APA guidelines
Click the Assignment Files tab to submit both the worksheet and
pape
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44. MGT 521 Week 3 Individual Assignment Strategy and Planning Paper
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Strategy and Planning Paper Review Figure 5.3 in the textbook.
Write a 950- to 1,100-word paper in which you address the
following: •Explain why the 3 types of goals are important to the
strategy of an organization. •Explain why the different types of
planning are important to the strategy of an organization. •Examine
the elements or factors involved in creating an effective strategy for
an organization. Cite a minimum of 2 peer-reviewed sources and
include examples from one or more Fortune 500 companies to
illustrate your points.
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MGT 521 Week 3 Knowledge Check
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1.The process of dividing work activities into separate job tasks is
known as ________.
2.The process of grouping jobs together is known as ________.
3.The line of authority that extends from upper organizational levels
to lower levels, clarifying who reports to whom, is known as the
________.
4.Which of the following is a characteristic of a mechanistic
organization?
5.Which of the following structures is highly adaptive, loose, and
flexible?
45. 6.Companies would become more ________ if they allowed
professionals to set the priorities and allocate the resources for their
departments.
organic
7.In a ________ structure, no clear chain of command exists.
8.Which organizational design increases the complexity of assigning
people to projects?
9.In which of the following organizational designs are employees
most likely to experience communication difficulties?
10.A company brings team members together to collaborate on
resolving mutual problems that affect each of their areas. This is an
example of the use of ________.
11.A temporary committee formed to address a specific short-term
problem that affects several departments is known as a ________.
12.Which of the following will help in making communities of
practice successful?
The ________ stage in the group development process is complete
when members begin to think of themselves as part of a group.
14.During the ________ stage of the group development process, a
relatively clear hierarchy of leadership and agreement on the
group’s direction emerge.
The ________ stage of the group development process is one in
which close relationships develop and the group becomes cohesive.
16.In which of the following conflict-management techniques are
conflicts resolved by seeking an advantageous solution for all the
46. parties involved?
17.Conflicts can be resolved by withdrawing from them or
suppressing them. This conflict-management
18.Which of the following lists are the five conflict-management
options available to managers?
Behavior patterns expected of someone occupying a given position in
a social unit is called a ________.
20.Which of the following is a negative aspect of group norms?
21.Which of the following is an accurate statement regarding status
systems?
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MGT 521 Week 3 Learning Team Reflection
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Read the “Developing Your Empowering People (Delegating) Skill”
Skills Exercise at the end of Ch. 10 of Management.
Discuss the scenario with your Learning Team.
Consider the five behaviors described for delegating to determine
how to handle the scenario.
Prepare a 350- to 1,050-word paper detailing how your team would
handle the situation described in the scenario.
Click the Assignment Files tab to submit your assignment.ing from
them or suppressing them. This conflict-management
18.Which of the following lists are the five conflict-management
47. options available to managers?
Behavior patterns expected of someone occupying a given position in
a social unit is called a ________.
20.Which of the following is a negative aspect of group norms?
21.Which of the following is an accurate statement regarding status
systems?
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MGT 521 Week 3 Structure Follow Strategy (Individual Paper)
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Purpose of Assignment The purpose of this assignment is to give
learners experience developing an organizational SWOT analysis
that they may use for strategic planning. This assignment is pre-
work for the Learning Team assignment this week. Assignment
Steps Resources: Management: A Practical Introduction; strategic
plan for organization you chose; a leader or manager to interview.
Select the organization you work for or an organization of your
choice. Interview one leader or manager from the organization so
that you may complete a SWOT for the organization. Let the
interviewee know you are working on a class project. Prior to your
interview, develop a 5- to 7-question interview questionnaire you
will use to query the interviewee to complete the organization's
SWOTs. Conduct a SWOT analysis of the organization. Create a
525-word limit summary of the analysis. Format the assignment
consistent with APA guidelines. Click the Assignment Files tab to
submit your assignment.
48. ---------------------------------------------------------------------------------------
MGT 521 Week 3 Team Structure Follows Strategy (2 PPT)
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This Tutorial contains 2 Presentations Structure Follows Strategy -
Team The purpose of this assignment is to give learners experience
in formulating management strategy for expansion into global
markets. Assignment Steps Resources: Management: A Practical
Introduction; Global Markets Prior to the team discussion, each
team member must complete a SWOT analysis for his or her
organization. Learners may use the same organization from Week 2.
Discuss in the team forum each team member's individual company
SWOT analysis based on the Individual Assignment. Select one of
your teammate's organizations to use for this assignment based on
your discussion. Select a global market into which the company
might expand. This should be a market with different
characteristics so do not choose a similar market such as Canada.
Scenario: The company is considering expanding into the global
market. As a result, the management team is analyzing the current
strategic objectives, the organization's structure and looking at how
this change may affect any or all of these areas. The team will
present these findings to leadership once completed. Create a 8- to
10-slide PowerPoint® presentation including detailed speaker notes
or voiceover in which you include the following: Examine the
current strategic objectives of the organization. Determine the
current structure of the organization. Discuss how expanding to a
global market may affect work functions. Recommend structural
alternatives that may facilitate the new global strategy. How do
49. these options differ? What are their strengths and weaknesses?
Determine the key components of a change management strategy for
the restructuring. Recommend next steps for an action plan. Create
a "Recommended Structure" infographic in an appropriate format
for the organization based on the analysis. This can be done using
Microsoft® Publisher®, Word, or sites such as Glogster® or
PiktoChart®. The infographic should illustrate the team's choice of
structure.
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MGT 521 Week 4 Apply Leadership Examination (2 Papers)
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MGT 521 Week 4 Apply: Leadership Examination Resources:
Ch.12 and 14 of Management Prepare a 700- to 1,050-word paper
outlining key concepts of leadership. Include the following in your
paper: • Describe at least three different types of behavioral
leadership approaches. • Select a prominent leader and identify
their dominant leadership style. Provide examples to justify your
selection. • Explain the two Situational Leadership Approaches
(the Fiedler contingency leadership model and the path-goal
leadership model). • Analyze their potential advantages over the
behavioral leadership approaches. • Explore the uses of
Transformational Leadership, including the idea that the best
leaders are both transactional and transformational. • Assess the
four key behaviors of transformational leaders for inspiring
employees. Use APA formatting to complete your paper. Click on
the Assignment Files tab to submit your paper.
50. ---------------------------------------------------------------------------------------
MGT 521 Week 4 Assignment Organizational Structure
Presentation
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Organizational Structure Presentation The organization you work
for currently has a traditional structure - divisional structure.
However, the organization has gone through some big changes
including a merger with another organization. The organization is
now global and produces products and services clients in a number
of different areas. They currently employ roughly 500 employees.
Your team has been tasked with recommending a new
organizational structure to the head of the organization. Create a
16- to 20-slide Microsoft® PowerPoint® presentation, including
detailed speaker notes, directed toward the head of the organization.
In this presentation, your team will explain what the changes will be
and why these changes will allow the firm to succeed in the future.
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MGT 521 Week 4 DQ 1
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How could benchmarking be effectively used to achieve competitive
advantage? Provide an example.
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MGT 521 Week 4 DQ 2
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51. What information is gained through managerial accounting? How
can a business use this information? As an investor in a small
business, what sorts of things may concern you regarding a firm’s
financial statements?
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MGT 521 Week 4 DQ 3
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What are some of the benefits of using technology in managing
information and human resources in business? What technology is
used at your place of employment to manage information and
human resources?
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-
MGT 521 Week 4 DQ 4
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1.Which of the following describes the leadership style in which a
leader tends to centralize authority, dictate work methods, make
unilateral decisions, and limit employee participation?
2.The ________ style of leadership describes a leader who tends to
value employee participation, including in such areas as decision
making and deciding on work methods and goals.
3.Which of the following describes the leadership style in which the
leader generally gives the group complete freedom to make decisions
and complete the work in whatever way it sees fit?
4.The ________ model proposed that the results of the least-
52. preferred coworker questionnaire could determine whether
someone was relationship or task oriented, and these results would
determine effectiveness of group performance.
5.Which leadership model proposed that the final component in the
model is the four stages of follower readiness, and different levels of
follower readiness call for a different leader–follower relationship?
6.According to Hersey and Blanchard, a low task–high relationship
situation calls for the ________ leadership style.
7.When Alan Jackman got promoted as the head of the sales team at
Mac Software Inc., he chose three of his closest friends in the team
to form the core sales group with him. Which of the following
predictions would be consistent with the leader-member exchange
theory?
8.Which of the following is an accurate statement about managers
transferring into the role of effective team leaders?
9.Rachel Keller’s colleagues and subordinates have a high regard
for her. They know that Rachel can help them meet their goals, and
she is always willing to reward them when they do. What her
subordinates like best about Rachel is that they know she
appreciates their work by the team lunches she often holds. Which
of the following best describes Rachel’s leadership style?
10.Which of the following is the type of power a person has because
of his or her level of authority in the business?
11.Sam Meyers manages a telemarketing call center. He has 20
employees working for him who are displeased with the way he yells
and threatens to terminate them for what they see as small issues.
Which kind of power is Sam using to get the job done?
53. 12.Marsha Lewis is the manager at a fast-food establishment,
managing a staff of 25 employees. Many of her staff members are
extremely impressed with how she handles her work, and they
emulate Marsha’s behaviors and actions in working with others.
The team believes Marsha is fair and understanding, and she always
promotes from within when employees have been performing well.
Which two sources of power does Marsha use in this example?
13.What performance measure considers the efficiency and
effectiveness of employees?
14.What aggregate measure allows managers to assess how happy
an employee is with the many different factors at his or her job?
15.When an employee volunteers to run a canned food drive, this is
an example of
16.In the Big Five Model of personality, an employee who is good-
natured and highly cooperative, would be referred to as scoring high
in the trait of ________.
17.In the Big Five Model of personality, conscientiousness refers to
________.
18.Susan is often described as being fascinated by many things,
including outdoor activities, inventive art exhibits, and books by up-
and-coming authors. According to the Big Five Model of
personality, Susan would be described as ________.
19.________ theory gauges whether a person’s behavior shows
distinctiveness, consensus, and consistency.
20.Garth manages a team of 5 salespeople. One of the salespeople,
Robert, has been late to work for the past few days. If Garth
54. attributes Robert’s tardiness to a lack of caring about his job versus
Robert having to drop his wife at work, Garth is using the________.
21.At work today, Tanya received the good news that the team she
was part of secured a winning bid for her company to serve as the
architect partner for a new shopping mall. Tanya also received the
bad news that the transmission on her car must be replaced. Tanya
credits the good news to her ability to complete work on time and
the bad news to the poor craftsmanship of her car. Tanya is
exhibiting a(n) ________.
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