SlideShare a Scribd company logo
1 of 38
Knowledge Workers and the
Index Economy

Reputation, Knowledge Locker, and Digital Quantified Self
@servicesphere
http://bit.ly/re

#Pink13

The Premise

Consider “the following”….literally.
2

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/rep201

#Pink13

Your Future Worth

3

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

High School Science

4

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

Hollywood

“What Captures Your Attention Controls Your Life”
5

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

The Problem

#Pink13

1 kilobyte = 1024^1 = 1,024 bytes
1 megabyte = 1024^2 = 1,048,576 bytes
1 gigabyte = 1024^3 = 1,073,741,824 bytes
1 terabyte = 1024^4 = 1,099,511,627,776 bytes
1 petabyte = 1024^5 = 1,125,899,906,842,624 bytes
1 exabyte = 1024^6 = 1,152,921,504,606,846,976 bytes
1 zettabyte = 1024^7 = 1,180,591,620,717,411,303,424 bytes

6

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

Value of IS Statistics
Pre-Crime

Data = Descriptive > predictive > prescriptive

Google: 'We're Like a Bank for Your Data'

#Pink13

Social Capital
Is The Decade’s Most
Important Asset
7

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

Work is Changing

8

© Copyright 11/7/13 BMC Software, Inc
#Pink13

@servicesphere
http://bit.ly/re

Work is Changing

9

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

INFLUENCE & RATING

10

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

INFLUENCE HISTORY

11

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

Trust In Action

12

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

Augmentation In Action

Physical Id /Ego/Super Ego
13

Digital Id
© Copyright 11/7/13 BMC Software, Inc

Digital Super Ego
•

Did you listen to music if it was streamed and consumed via frictionless sharing

•

Does the location exist, if it’s not in GPS, social media?

•

Is something worth going to, if no one has photographed it or commented on it.

•

Is it still exercise if you forget your tracker.

•

Does your deep sleep as restful if not recorded?

•

Most folks will physically stop moving to use their phone.

•
14

Are events real if you don’t check in?

•

#Pink13

@servicesphere
http://bit.ly/re

Humanity In Action

Vacations don’t exist until the photos are shared.

•

No Reviews on an item, it’s not even considered. BMC Software, Inc
© Copyright 11/7/13
15

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

PART I Reputation

16

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

PART I Reputation
Network (Peers)

#Pink13

Algorithm (Computers)

17

© Copyright 11/7/13 BMC Software, Inc

Corporate (Peers/Computers)
@servicesphere
http://bit.ly/re

#Pink13

PART I Reputation

18

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

PART I Reputation

19

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

Benefits Today

20

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

PART II Digital Knowledge Lockers

21

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

Digital Knowledge Lockers

22

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13
23

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13
24

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

Trusted
25

Source

Engines

Knowledge Lockers

© Copyright 11/7/13 BMC Software, Inc

Trusted

Source
@servicesphere
http://bit.ly/re

#Pink13

Reputation & Data Locker

26

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

PART III Digital Quantified Self

27

© Copyright 11/7/13 BMC Software, Inc
This above all: to thine own self be true – Shakespeare
I think, therefore I am - Descartes

#Pink13

@servicesphere
http://bit.ly/re

Think aboutunexamined life is not one worth living - Socrates
The IT….You are now IT

I measure, therefore I am.
28

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

LOW FRICTION DATA
COLLECTION

29

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

Friction

30

© Copyright 11/7/13 BMC Software, Inc
Evernote

TicTrac

Spread Sheet

#Pink13

@servicesphere
http://bit.ly/re

PART III Digital Quantified Self Life - Outcome

31

Google Calendar

© Copyright 11/7/13 BMC Software, Inc
32

2012-2017
© Copyright 11/7/13 BMC Software, Inc

#Pink13

@servicesphere
http://bit.ly/re
@servicesphere
@servicesphere
http://bit.ly/re

#Pink13
33

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

PART III Digital Quantified Self Life - Activities
1.

Health- Food, Activity, Sleep, Food, Restroom Activity

2.

Entertainment – Music, Movies, Books

3.

Environment (HOME) –Humidity, Ambient Noise, Air Quality, CO

4.

Social Media – Sharing Personal and Professional Content

5.

Knowledge Work- Email, Document Creation, Knowledge Search,
Screen Shot

6.

Travel- Education and Commerce

7.

Opinion – Reviews, Feedback

8.

Content Creation - Self Actualization

34

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

PART III Digital Quantified Self Life - Spectrum

35

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13
36

© Copyright 11/7/13 BMC Software, Inc
@servicesphere
http://bit.ly/re

#Pink13

The Future

37

© Copyright 11/7/13 BMC Software, Inc
Chris Dancy

38

•
•
•

© Copyright 11/7/13 BMC Software, Inc

chris.dancy@bmc.com
text “chrisdancy” 50500
twitter @servicesphere

More Related Content

Similar to itSMF Australia 2012 #LEADIT

Integrating Service Mesh with Kubernetes-based connected vehicle platform
Integrating Service Mesh with Kubernetes-based connected vehicle platformIntegrating Service Mesh with Kubernetes-based connected vehicle platform
Integrating Service Mesh with Kubernetes-based connected vehicle platform
Jun Kai Yong
 

Similar to itSMF Australia 2012 #LEADIT (20)

A Day in the Life of a Mobile Enterprise: Eric Blum, BMC Software
A Day in the Life of a Mobile Enterprise: Eric Blum, BMC Software A Day in the Life of a Mobile Enterprise: Eric Blum, BMC Software
A Day in the Life of a Mobile Enterprise: Eric Blum, BMC Software
 
MicroProfile Starterで簡単スタート Open Liberty
MicroProfile Starterで簡単スタート Open LibertyMicroProfile Starterで簡単スタート Open Liberty
MicroProfile Starterで簡単スタート Open Liberty
 
Automation and Culture Changes for 40M Subscriber Platform Operation
Automation and Culture Changes for 40M Subscriber Platform OperationAutomation and Culture Changes for 40M Subscriber Platform Operation
Automation and Culture Changes for 40M Subscriber Platform Operation
 
A journey of mobile, microservices, and speed to market at the world's larges...
A journey of mobile, microservices, and speed to market at the world's larges...A journey of mobile, microservices, and speed to market at the world's larges...
A journey of mobile, microservices, and speed to market at the world's larges...
 
internet privacy and myths (second edition)
internet privacy and myths (second edition)internet privacy and myths (second edition)
internet privacy and myths (second edition)
 
Mdb dn 2017_16_iot
Mdb dn 2017_16_iotMdb dn 2017_16_iot
Mdb dn 2017_16_iot
 
Who Does What? Mapping Cloud Foundry Activities and Entitlements to IT Roles
Who Does What? Mapping Cloud Foundry Activities and Entitlements to IT RolesWho Does What? Mapping Cloud Foundry Activities and Entitlements to IT Roles
Who Does What? Mapping Cloud Foundry Activities and Entitlements to IT Roles
 
Beyond Caching: Extending Redis Enterprise for Real-Time Streams Processing
Beyond Caching: Extending Redis Enterprise for Real-Time Streams ProcessingBeyond Caching: Extending Redis Enterprise for Real-Time Streams Processing
Beyond Caching: Extending Redis Enterprise for Real-Time Streams Processing
 
Better Than BASH: Scripting Kotlin
Better Than BASH: Scripting KotlinBetter Than BASH: Scripting Kotlin
Better Than BASH: Scripting Kotlin
 
Ims03 ims connect-monitoring and diagnostics - IMS UG May 2014 Sydney & Mel...
Ims03   ims connect-monitoring and diagnostics - IMS UG May 2014 Sydney & Mel...Ims03   ims connect-monitoring and diagnostics - IMS UG May 2014 Sydney & Mel...
Ims03 ims connect-monitoring and diagnostics - IMS UG May 2014 Sydney & Mel...
 
Progressive Web Apps - Goto Chicago 2017
Progressive Web Apps - Goto Chicago 2017Progressive Web Apps - Goto Chicago 2017
Progressive Web Apps - Goto Chicago 2017
 
It’s a Multi-Cloud World, But What About The Data?
It’s a Multi-Cloud World, But What About The Data?It’s a Multi-Cloud World, But What About The Data?
It’s a Multi-Cloud World, But What About The Data?
 
IBM Bluemix saves the game
IBM Bluemix saves the gameIBM Bluemix saves the game
IBM Bluemix saves the game
 
Bordeaux js fastandbeautiful
Bordeaux js fastandbeautifulBordeaux js fastandbeautiful
Bordeaux js fastandbeautiful
 
Introduction to Robotic Process Automation_EMK_2nd Class
Introduction to Robotic Process Automation_EMK_2nd Class Introduction to Robotic Process Automation_EMK_2nd Class
Introduction to Robotic Process Automation_EMK_2nd Class
 
IRJET- Displaying Smart Phone Data in the Desktop using Firebase
IRJET- Displaying Smart Phone Data in the Desktop using FirebaseIRJET- Displaying Smart Phone Data in the Desktop using Firebase
IRJET- Displaying Smart Phone Data in the Desktop using Firebase
 
Integrating Service Mesh with Kubernetes-based connected vehicle platform
Integrating Service Mesh with Kubernetes-based connected vehicle platformIntegrating Service Mesh with Kubernetes-based connected vehicle platform
Integrating Service Mesh with Kubernetes-based connected vehicle platform
 
Perf ug fastandbeautiful
Perf ug fastandbeautifulPerf ug fastandbeautiful
Perf ug fastandbeautiful
 
Progressive Web Apps – the return of the web?
Progressive Web Apps – the return of the web?Progressive Web Apps – the return of the web?
Progressive Web Apps – the return of the web?
 
Be Ready. Automate: Alon Lebenthal, BMC Software
Be Ready. Automate: Alon Lebenthal, BMC Software Be Ready. Automate: Alon Lebenthal, BMC Software
Be Ready. Automate: Alon Lebenthal, BMC Software
 

More from Chris Dancy

More from Chris Dancy (20)

Life After Privacy - How connected are you
Life After Privacy - How connected are youLife After Privacy - How connected are you
Life After Privacy - How connected are you
 
Patient Zero, One, One, Zero, One
Patient Zero, One, One, Zero, OnePatient Zero, One, One, Zero, One
Patient Zero, One, One, Zero, One
 
MEMORY AS A SERVICE- Learning to Hack Time Cognition
MEMORY AS A SERVICE- Learning to Hack Time CognitionMEMORY AS A SERVICE- Learning to Hack Time Cognition
MEMORY AS A SERVICE- Learning to Hack Time Cognition
 
I LOVE YOU, DON'T BLOCK ME
I LOVE YOU, DON'T BLOCK MEI LOVE YOU, DON'T BLOCK ME
I LOVE YOU, DON'T BLOCK ME
 
Life after the Internet
Life after the InternetLife after the Internet
Life after the Internet
 
Wellness in the Digital Age
Wellness in the Digital AgeWellness in the Digital Age
Wellness in the Digital Age
 
Designing for wisdom in the age of information
Designing for wisdom in the age of informationDesigning for wisdom in the age of information
Designing for wisdom in the age of information
 
Quantifying Well-Being: Big Mother, Big Brother
Quantifying Well-Being: Big Mother, Big BrotherQuantifying Well-Being: Big Mother, Big Brother
Quantifying Well-Being: Big Mother, Big Brother
 
Existence Contemplative Computing Platform
Existence Contemplative Computing PlatformExistence Contemplative Computing Platform
Existence Contemplative Computing Platform
 
The Human Information System -Wearable Computing, Quantified Self and Ethical...
The Human Information System -Wearable Computing, Quantified Self and Ethical...The Human Information System -Wearable Computing, Quantified Self and Ethical...
The Human Information System -Wearable Computing, Quantified Self and Ethical...
 
Facebook of the Dead - The Future of Death
Facebook of the Dead - The Future of DeathFacebook of the Dead - The Future of Death
Facebook of the Dead - The Future of Death
 
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable CultureEphemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
 
Citizen Scientist - N of 1
Citizen Scientist - N of 1 Citizen Scientist - N of 1
Citizen Scientist - N of 1
 
Data Cartography: The Journey to Existence Mapping
Data Cartography: The Journey to Existence Mapping Data Cartography: The Journey to Existence Mapping
Data Cartography: The Journey to Existence Mapping
 
Social IT - Realizing the Dream 1990-2015
Social IT - Realizing the Dream 1990-2015Social IT - Realizing the Dream 1990-2015
Social IT - Realizing the Dream 1990-2015
 
The Human Powered Enterprise
The Human Powered Enterprise The Human Powered Enterprise
The Human Powered Enterprise
 
Service Desk and Social Media -- Meet Your Users on Their Terms
Service Desk and Social Media -- Meet Your Users on Their TermsService Desk and Social Media -- Meet Your Users on Their Terms
Service Desk and Social Media -- Meet Your Users on Their Terms
 
The Power of Social - Revolutions, Disasters and Tomorrows IT
The Power of Social - Revolutions, Disasters and Tomorrows IT The Power of Social - Revolutions, Disasters and Tomorrows IT
The Power of Social - Revolutions, Disasters and Tomorrows IT
 
Western Region Speaking Tour -- Service Catalog in Action
Western Region Speaking Tour -- Service Catalog in ActionWestern Region Speaking Tour -- Service Catalog in Action
Western Region Speaking Tour -- Service Catalog in Action
 
Classification for Everyone
Classification for EveryoneClassification for Everyone
Classification for Everyone
 

Recently uploaded

+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
?#DUbAI#??##{{(☎️+971_581248768%)**%*]'#abortion pills for sale in dubai@
 

Recently uploaded (20)

Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
 
HTML Injection Attacks: Impact and Mitigation Strategies
HTML Injection Attacks: Impact and Mitigation StrategiesHTML Injection Attacks: Impact and Mitigation Strategies
HTML Injection Attacks: Impact and Mitigation Strategies
 
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
 
What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organization
 
Tata AIG General Insurance Company - Insurer Innovation Award 2024
Tata AIG General Insurance Company - Insurer Innovation Award 2024Tata AIG General Insurance Company - Insurer Innovation Award 2024
Tata AIG General Insurance Company - Insurer Innovation Award 2024
 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024
 
Advantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your BusinessAdvantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your Business
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
GenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdfGenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdf
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...
 
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdfUnderstanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century education
 
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, AdobeApidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
 

itSMF Australia 2012 #LEADIT

Editor's Notes

  1. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  2. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  3. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  4. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  5. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  6. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  7. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  8. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  9. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  10. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  11. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  12. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  13. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  14. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  15. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  16. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  17. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  18. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  19. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  20. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  21. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  22. <number>
  23. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  24. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  25. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  26. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  27. <number>
  28. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  29. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  30. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  31. <number>
  32. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  33. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  34. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  35. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  36. itSMF Australia LEADit 2010 National Conference 23-25 August 2010 <number>
  37. <number>