Technologies like the smart phone, social media, big data, and the cloud have changed the way we work, play, and communicate. Rather than just reading material on the web, we are contributing to it. We share our experiences and data with friends. Every year we create more data and combine it in new ways. Services we use can come from anywhere. Cloud computing has made entire applications like email accessible anywhere. Consumers are truly in the driver’s seat for what’s next it IT.
Sanofi is best in class for Diabetics. One of things that they want to do is become Closer to patients. They realize that they are not going to sell drugs the same way as in the past. So they have been innovating. Here is an example of their ibgStar system. Where the small device can be used to analyze the blood, it connects with iphone and can upload the information to a centralized server. This can send an alarm to your General practitioner. Self Service More personalized Many more IT users (much much more than the internal IT users) What is IT’s role going to be in this new world?
Itsm strategy hong kong v3
Trend/Strategy in IT Service Management
Manager – Presales Consulting