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HOW CAN
               WE GET
         UC’S SUPPORT
                TO GO
PLASTIC BOTTLE FREE?
[TheSituation]

                                             90% of the
   $2.53              $1 for                   cost of
   per                tap                     bottled
                      water                    water
   litre




                                      Some
           25% are      NO     restaurants and
                                entertainment
           sourced
                                 outlet restrict
           from
                                the availability
           tapwater
                                  of tap water
                                                   Source: (HSC, 2008)
                                                         (Jeff, A 2008)
[TheSituation]
Canberra’s Water




    Based on ACTEW AGL’s report,
  Canberra’s tap water is safe to drink
         and well regulated.

                                   Source: (ActewAGL 2010)
What can we get from that?
Going Bottled Free is Important for the
     environment, image, health

         And it can be done!
[ConsumerInsight]

  Consumers are described as more health
       conscious and socially aware

      They drink because they need it, for
      convenience, health purpose, taste,
 alternative to other packaged beverages and
          not satisfied with tap water



                                         Source: (ABWI 2010)
[Who Are We Talking To?]
           Demographics
           Total Population: 23,920
           Age: 18 –40 years old
           Occupation: Student & Staff of UC
           Education level: College, undergraduate, postgraduate
           Domestic – 89%
           International – 11% from more than 96 countries
           Non English speaking background – 20%
           Undergraduates – 78%
           Over 25 years old (average) – 26%
Source:
(Wijaya 2010)
(Good Uni Guide, 2010)
(UAC, 2010)
[Who Are We Talking To?]
          Psychographics
            Health conscious
            Frequent consumers of water
            Active and adventurous
            Seek convenience
            Latest trends
            Generally not concerned on environmental issues but is aware of it
            Technology savvy


Source:
Team Research & Analysis
(McCrindle & Wolfinger, 2009)
[Who Are We Talking To?]
    Consumer Decision Process - Purchasing bottled water

                   Problem recognition
  Thirst, dehydration from daily activities, during meals


                  Information Search
  Own Bottle, Friends, Cafes (Refectory, Mizzuna, Sizzle
     Café), Stores (The Hub) or Vending Machines



                                                                  Source:
                                                  Team Research & Analysis
[Who Are We Talking To?]
     Consumer Decision Process - Purchasing bottled water

                Evaluation of Alternatives
   Spring, mineral, sparkling, vitamin or flavoured water


                          Purchase
 Bottled water is widely available everywhere on campus -
       Mount Franklin, Vitamin Water, Pump Water



                                                                  Source:
                                                  Team Research & Analysis
[Who Are We Talking To?]

            Consumer Decision Process -
             Purchasing bottled water


            Post Purchase Behaviour
      The satisfaction from quenching thirst




                                                               Source:
                                               Team Research & Analysis
The Insight?
CONVENIENCE AND SATISFACTION
[Who Are We Talking To?]

                 Decision Making Model in
                 Purchasing Bottled Water
    Role           Decision Maker
    Initiator      Self, Family, Friends
    Gatekeeper     Friends, Family, Colleagues
    Influencer     Friends, Family, Colleagues
    Decider        Self, Family
    Buyer          Self Family
    User           Self, Friends

                                                                 Source:
                                                 Team Research & Analysis
The Insight?
VERY PERSONAL YET INFLUENCED
    by FRIENDS and FAMILY
Why?
             What do you buy Bottled Water for?
Taste   Refreshment   Brand      Design   Convenience   Impulse     Others

                                 3%

                            8%        10%




                      27%
                                          37%
                       6%
                                 9%
                                                                             Source:
                                                             Team Research & Analysis
The Insight?
UC drink bottled water because of
REFRESHMENT and CONVENIENCE
How Clean?
Do you think that Bottled Water is cleaner than tap water?
                          Yes   No




                 29%




                                71%
                                                                    Source:
                                                    Team Research & Analysis
[OurSolution]
      Points of Parity and Difference

                   +


       Parity:               Difference:
       Water                     Free
      Healthy          Environmental Friendly
     Convenient

                                                           Source:
                                           Team Research & Analysis
The Problem?
         They think that bottled water
TASTE DIFFERENT and is CLEANER than tap water
[OurSolution]
            The Direction



             Convenience
      Refreshment & Satisfaction
               Interaction
           Difference: Free

                                                   Source:
                                   Team Research & Analysis
[OurSolution]



           Positioning
       “Free and Easy”
[OurSolution]
              Key Message



   The Convenience of Acquiring
  Water Whenever and Wherever at
             no cost
      It is so easy to achieve the
     refreshment and satisfaction
[OurSolution]
            Brand Mantra




       “FREE | FUN | EASY”
[OurSolution]
            Choice Criteria




        It must be Adaptable
        It must be Appealing
       It must be Memorable
Appeals to a wide market
       Fun and fresh
       Call to Action
Translatable across cultures
[OurSolution]



                  •Action
     • Active interaction + involvement
                • Turned on
Key Message

      The
convenience of
acquiring water
whenever and
  wherever


 It is so easy to
   achieve the
refreshment and
   satisfaction
1. DIGITAL
     2. PRINT
3. SALES PROMOTION
   4. GUERILLA
  5. PR & EVENTS
THIS
   IS
 KIRBY
 We need
to get her
 support
Website Takeover
Turning on the tap leads to microsite
Microsite
UC’s Social Media
UC’s Email Database
Copy Based Print
Major takeover at
computers in UC
MEDIA RELEASE




TURN ON with UC
‘TASTE TEST’
Giving tap
water to
students who
ate super spicy
sausages for
trial
BRAND EXTENSIONS…….
Biodegradable Flavor Sachets
COMMUNICATES   CHANGES   SUSTAINS
will you




today?

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Turn On - Promoting Tap Water to Uni Students

  • 1. HOW CAN WE GET UC’S SUPPORT TO GO PLASTIC BOTTLE FREE?
  • 2. [TheSituation] 90% of the $2.53 $1 for cost of per tap bottled water water litre Some 25% are NO restaurants and entertainment sourced outlet restrict from the availability tapwater of tap water Source: (HSC, 2008) (Jeff, A 2008)
  • 3. [TheSituation] Canberra’s Water Based on ACTEW AGL’s report, Canberra’s tap water is safe to drink and well regulated. Source: (ActewAGL 2010)
  • 4. What can we get from that? Going Bottled Free is Important for the environment, image, health And it can be done!
  • 5. [ConsumerInsight] Consumers are described as more health conscious and socially aware They drink because they need it, for convenience, health purpose, taste, alternative to other packaged beverages and not satisfied with tap water Source: (ABWI 2010)
  • 6. [Who Are We Talking To?] Demographics Total Population: 23,920 Age: 18 –40 years old Occupation: Student & Staff of UC Education level: College, undergraduate, postgraduate Domestic – 89% International – 11% from more than 96 countries Non English speaking background – 20% Undergraduates – 78% Over 25 years old (average) – 26% Source: (Wijaya 2010) (Good Uni Guide, 2010) (UAC, 2010)
  • 7. [Who Are We Talking To?] Psychographics Health conscious Frequent consumers of water Active and adventurous Seek convenience Latest trends Generally not concerned on environmental issues but is aware of it Technology savvy Source: Team Research & Analysis (McCrindle & Wolfinger, 2009)
  • 8. [Who Are We Talking To?] Consumer Decision Process - Purchasing bottled water Problem recognition Thirst, dehydration from daily activities, during meals Information Search Own Bottle, Friends, Cafes (Refectory, Mizzuna, Sizzle Café), Stores (The Hub) or Vending Machines Source: Team Research & Analysis
  • 9. [Who Are We Talking To?] Consumer Decision Process - Purchasing bottled water Evaluation of Alternatives Spring, mineral, sparkling, vitamin or flavoured water Purchase Bottled water is widely available everywhere on campus - Mount Franklin, Vitamin Water, Pump Water Source: Team Research & Analysis
  • 10. [Who Are We Talking To?] Consumer Decision Process - Purchasing bottled water Post Purchase Behaviour The satisfaction from quenching thirst Source: Team Research & Analysis
  • 12. [Who Are We Talking To?] Decision Making Model in Purchasing Bottled Water Role Decision Maker Initiator Self, Family, Friends Gatekeeper Friends, Family, Colleagues Influencer Friends, Family, Colleagues Decider Self, Family Buyer Self Family User Self, Friends Source: Team Research & Analysis
  • 13. The Insight? VERY PERSONAL YET INFLUENCED by FRIENDS and FAMILY
  • 14. Why? What do you buy Bottled Water for? Taste Refreshment Brand Design Convenience Impulse Others 3% 8% 10% 27% 37% 6% 9% Source: Team Research & Analysis
  • 15. The Insight? UC drink bottled water because of REFRESHMENT and CONVENIENCE
  • 16. How Clean? Do you think that Bottled Water is cleaner than tap water? Yes No 29% 71% Source: Team Research & Analysis
  • 17. [OurSolution] Points of Parity and Difference + Parity: Difference: Water Free Healthy Environmental Friendly Convenient Source: Team Research & Analysis
  • 18. The Problem? They think that bottled water TASTE DIFFERENT and is CLEANER than tap water
  • 19. [OurSolution] The Direction Convenience Refreshment & Satisfaction Interaction Difference: Free Source: Team Research & Analysis
  • 20. [OurSolution] Positioning “Free and Easy”
  • 21. [OurSolution] Key Message The Convenience of Acquiring Water Whenever and Wherever at no cost It is so easy to achieve the refreshment and satisfaction
  • 22. [OurSolution] Brand Mantra “FREE | FUN | EASY”
  • 23. [OurSolution] Choice Criteria It must be Adaptable It must be Appealing It must be Memorable
  • 24.
  • 25. Appeals to a wide market Fun and fresh Call to Action Translatable across cultures
  • 26. [OurSolution] •Action • Active interaction + involvement • Turned on
  • 27. Key Message The convenience of acquiring water whenever and wherever It is so easy to achieve the refreshment and satisfaction
  • 28. 1. DIGITAL 2. PRINT 3. SALES PROMOTION 4. GUERILLA 5. PR & EVENTS
  • 29. THIS IS KIRBY We need to get her support
  • 31. Turning on the tap leads to microsite
  • 36.
  • 38.
  • 39.
  • 41.
  • 42.
  • 44. Giving tap water to students who ate super spicy sausages for trial
  • 46.
  • 48. COMMUNICATES CHANGES SUSTAINS