Business Value Articulation            In     Software Projects             ByMalay Srinivas & Vinay Jagtap
Abstract             Business              Value           Framework –             Aditi way
Voice of Customers         Innovations /          Accelerate          How will I drive         Ideas                  time...
Traditional Way                          -    Product will not                               have P0 bugs                 ...
Scorecard Approach                                                                              
Case Study                                          •     Test Services Enabled project                                   ...
Business Value Framework – Aditi Way Identify Key                   Establish Stake Holders                  Baseline     ...
Business Value Delivered – Case Study                                                                                     ...
Success Enablers                  People      •   Training & skill development                              •   Growth pat...
Summary                   • Metrics & measurement  In Common     Common        • Focus on SLA / Goal Adherence            ...
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Bug deBug Chennai 2012 Talk - Business value articulation in software projects by Malay Srinivas

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Bug deBug Chennai 2012 Talk - Business value articulation in software projects by Malay Srinivas

  1. 1. Business Value Articulation In Software Projects ByMalay Srinivas & Vinay Jagtap
  2. 2. Abstract Business Value Framework – Aditi way
  3. 3. Voice of Customers Innovations / Accelerate How will I drive Ideas time to effectiveness market & Efficiency No production bugs What are my true responsibilities? Ownership CSAT / ESAT Value for Money - ROI Profit Decrease in margins & operational Account cost Growth
  4. 4. Traditional Way - Product will not have P0 bugs - Product Maintainability - Rich look Define the SLA / Goals Performance Quality Measurement- Competitive Billing rates CSAT & - On-time delivery- Buffer Resources /- Discounts Onsite/Offshore ESAT - Query Resolution in with-in 3 days utilization Cost Delivery
  5. 5. Scorecard Approach       
  6. 6. Case Study • Test Services Enabled project • Scope of the project is to provide the test service in terms of Defining the test cases, Test execution, Automation, Test Pass & Regression. POC • Customer wants to see more • Position Aditi as “Independent ROI Testing Services partner” • Too many change requests • Radical cost models of Business Problem • Competition from other vendors execution Focus Statement • Requirement from customer to • Time to market acceleration show improvement every quarter Objective • Enable & Improve the customer business & satisfaction • Stay amid competition • Outcome Guarantees • Consistent and transparent focus on ROI 6
  7. 7. Business Value Framework – Aditi Way Identify Key Establish Stake Holders Baseline Cause & Effect Risks & Dependencies Pareto Plan Value Measurement Knowledge System Sharing Culture Poka Yoke Project Product Process Deployment • Requirements Coverage • Defects Reopened • Test Productivity • Test Coverage • New Defects • Test Case progression • Test Effectiveness • Open Defects • Test Case effectiveness • Code Quality • Cost of Quality • Build Quality • Reliability Index
  8. 8. Business Value Delivered – Case Study 5% improvement in Schedule Controlled –Defects+ Increased Automation + Accelerated Regression = Improved Quality + Less Rework + Effort & Financial Gain Overall 18% reduction in cycle time Continuous Improvement Average 5 % ~ 23 % improvement 10 % more increase in in defect verification 5 % decrease in ad-hoc bugs Automation Health of Showstopper not repro bugs Index bugs
  9. 9. Success Enablers People • Training & skill development • Growth path & career ladder • Alpha Teams • Rewards & Recognition • Knowledge management Process • Reviews & Continues Process Improvements • Stringent quality gates • Defined performance objectives • SLA driven governance Tools & • Tool research & integration Techniques • Project modeling and automation • Scientific estimation models • Software optimization techniques • Increased reusability – scenario based repository Continuous Improvement
  10. 10. Summary • Metrics & measurement In Common Common • Focus on SLA / Goal Adherence • Focus on completing the project successfully • Focus on creating value Differentiator • Work as extended arm of customer • Discipline & culture of obtaining the required data Challenges • Continuous improvement & value demonstration
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