The cardholder claim(s) states that the goods or services were not the same as shown and described online for Internet transactions.

1. Why This Occurs?
The cardholder claim(s) states that the goods or
services were not the same as shown and described
online for Internet transactions.

2. Retrieval Request
Why This Occurs?
There are various reasons for retrieval requests.
It may be a result of a customer question or dispute,
inaccurate or incomplete transaction information, a
processing error or an indication of potential fraud.

3. Goods Not Provided
Why This Occurs?
The cardholder claim(s) states that merchandise
ordered was not received or that the order was
cancelled as a result of the merchandise not arriving by
the expected delivery date.

4. Recurring Transaction
Why This Occurs?
The cardholder claim(s) to their bank,
acknowledges participation in at least one
transaction at the merchant outlet but disputes
participation in other remaining transactions.

5. Fraud
Why This Occurs?
The cardholder received a transaction for which
authorization had been declined. The most common
causes are attempts to circumvent or override a
declined authorization by forced posting, multiple
authorization attempts, or an alternative
authorization method.

6. Services Not Rendered
Why This Occurs?
The cardholder claim(s) states that services ordered
were not received or that the order was cancelled as
a result of services not arriving by the expected
delivery date.

7. Refund Not Posted
Why This Occurs?
This type of claim(s) is not valid because the
cardholder is not eligible for a refund according to
the terms and conditions.

8. THE END!