The cardholder may ask for specific information regarding the transaction, and further cardholder’s bank goes to the merchant and requests information with an explanation. If merchant does not respond with a legible copy of the transaction and its authorization proof, then cardholder may file the chargeback.

1. Chargeback
ExpertzChargeback Management solutions
VISA RC-79

2. Chargeback
Expertz
Description
The cardholder may ask for specific information
regarding the transaction, and further
cardholder’s bank goes to the merchant and
requests information with an explanation. If
merchant does not respond with a legible copy of
the transaction and its authorization proof, then
cardholder may file the chargeback.
Visa Chargeback Reason Code 79: Non-receipt of Sales Draft

3. Chargeback
Expertz
Most Common Causes
Merchant did not respond to the issuer on
Retrieval Request or Sales Draft.
If cardholder did not receive credit when he
requested for the same.
The original receipt is not readable because of
light print.
Copy of the order receipt are too small to read
or unclear.

4. Chargeback
Expertz
Evidence Required
The merchant should provide a printout of the
credit to the merchant bank. If issued money
order or a check; submit a copy of front and back
of the canceled receipt.
Ensure that the refund if partially issued then
why the full refund was not issued.
Accept the chargeback, if credit was not
processed.

5. Chargeback
Expertz
Prevention
You should keep record of all retrieval
requests.
Recheck your record for confirmation which you
are sending for chargeback requests.
Chargeback with this reason code doesn’t have
reversal rights even if merchant does not react
within time frame on retrieval request.
Merchant should be quick in responding
retrieval requests as they occur.

6. Chargeback
Expertz
Contact us -
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London EC1V 2NX
+1 855-465-4723
app@chargebackexpertz.com
www.chargebackexpertz.com

7. Chargeback
Expertz
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