MasterCard uses the four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and Processing Errors (which MasterCard refers to as Point-of-Interaction Errors).

1. MASTER CARD
Reason Code
Chargeback Prevention
Alerts

2. MasterCard uses the four
main categories to organize
its reason codes:
Authorization, Card Member
Disputes, Fraud, and
Processing Errors (which
MasterCard refers to as
Point-of-Interaction Errors).
MASTERCARD
REASON
CODES

3. 4801
4802
4802
Requested Transaction
Data Not Received
Requested/Required
Item Illegible or
Missing
Warning Bulletin File

4. 4808
4812
4831
Requested/Requir
ed Authorization
Not Obtained
Account Number
Not on File
Transaction
Amount Differs

5. 4834
4835
4837
4840 4847
4841
4842
4846
Duplicate Processing
Correct Transaction Currency
Code Not Provided
Fraudulent Processing of
Transactions
Exceeds Floor Limit – Not
Authorized and Fraudulent
Transaction
Card Not Valid or Expired
Cancelled Recurring
Transaction
Late Presentment
No Cardholder Authorization

6. 4849: QUESTIONABLE MERCHANT ACTIVITY
4850: CREDIT POSTED AS A PURCHASE
4853: CARDHOLDER DISPUTE – DEFECTIVE/NOT ASDESCRIBED
4854: CARDHOLDER DISPUTE – NOT ELSEWHERE CLASSIFIED
4855: NON-RECEIPT OF MERCHANDISE
4857: CARD-ACTIVATED TELEPHONE TRANSACTION
4859: ADDENDUM, NO-SHOW, OR ATM DISPUTE
4860: CREDIT NOT PROCESSED
4862: COUNTERFEIT TRANSACTION MAGNETIC STRIPE POS FRAUD
4863: CARDHOLDER DOES NOT RECOGNIZE – POTENTIALFRAUD

7. THANK YOU!
We hope to see you soon!
w w w . c h a r g e b a c k e x p e r t z . c o m
US HQ
10300 49th Street N Suite 427 Clearwater,
Florida 33762
UK HQ
45 Rosehaugh Road Inverness Inverness-
Shire IV3 8SW
+1 (844) 465 - 4723
app@chargebackexpertz.com