Do you have any complaint or suggestions for ISA Global? After watching this slideshow you will get famalier that what kind of difficulties does our client faces and how do they register their complaint. Also what greivence redressal policy does ISA Global follows.

1. Do You Have Any
Complaints?

2. Classification of Complaint/ Grievance, Request,
Escalated Request and Query
Complaint / Grievance: A Complaint/ Grievance is defined as any
communication that expresses dissatisfaction about an action or lack
of action, about the standard of service/deficiency of service of the
Company or asks for remedial action.
Request: Any communication from a customer soliciting a service
such as a change or modification and or any communication seeking
clarity on the outcome of a process/ change in service.

3. Escalated Request: At times customer may require
exceptional handling. These transactions expected
from the Company would have however been
fulfilled in the normal course in accordance with the
Company’s internal processes. These would be
categorized as “Escalated Requests”.
Query: Any communication from a customer for the
primary purpose of requesting information about the
company and/or its services.

4.
How to register a complaint:
The Company’s service strategy is to enable the customer to register
their complaints through multiple avenues.
E­mail: The customer can send an email at complaints at isaglobal
dot in
Website: Clients can register there complaints by visiting this link :
https://www.isaglobal.in/complaint­form.aspx
Mail: The customer can send the complaint by post or courier to
the following address:
A­40, Sector­4,
Noida ­ 201301
Uttar Pradesh

5. Complaint Resolution Process

6. Complaint Resolution
A written acknowledgement is sent to the complainant within 3 working
days of the receipt of the complaint/grievance.
All complaints are forwarded to the Operations Manager who is
responsible for the resolution of complaints / grievances in respect of
customer’s service. She is responsible for ensuring closure of all complaints
received by the delivery team.
If the Operations manager feels that it is not possible at her level to solve the
problem the matter is escalated to appropriate higher authority as laid down
in the internal guidelines.

7. The company strives to resolve the complaint at the earliest, in most cases
within maximum one week. If the complaint is not resolved within this
period, it is automatically escalated to the senior management.
A complaint is considered as disposed off and closed when
The company has acceded to the request of the complainant fully.
Where the complainant has indicated in writing, acceptance of the
response of the Company
Where the complainant has not responded to the Company within 4
weeks of the company’s written response.

8. The consultants at ISA Globa are driven by
a strong sense of ethics. There are
negligible chances of you having any
complaints or grievances with our services.
We assure that our clients are satisfied
with what we have to offer them. This is
why your feedback and complaints are
very important to us and we work on them
with full force.

9. For consultation and appointments, feel free to
contact our consultants on these details:
Noida/Gurugram Office: 011­39588139
Bengaluru Office: 080­39591616
Mumbai Office: 022­33836036
Hyderabad Office: 040­39594262
Chennai Office: 044­33185286
Kolkata Office: 033­66513201
Pune Office: 020­40111103
Chandigarh Office: 099534­15385
Ahmedabad Office: 099534­15385
Jaipur Office: 099534­15385
Lucknow Office: 099534­15385
Indore Office: 099534­15385
E­mail: info@isaglobal.in

10. For consultation and appointments, feel free to
contact our consultants on these details:
Noida/Gurugram Office: 011­39588139
Bengaluru Office: 080­39591616
Mumbai Office: 022­33836036
Hyderabad Office: 040­39594262
Chennai Office: 044­33185286
Kolkata Office: 033­66513201
Pune Office: 020­40111103
Chandigarh Office: 099534­15385
Ahmedabad Office: 099534­15385
Jaipur Office: 099534­15385
Lucknow Office: 099534­15385
Indore Office: 099534­15385
E­mail: info@isaglobal.in