1. ICT: Transforming Education Through TechnologyICT: Transforming Education Through Technology
Leading & Coaching Tiger Teams:
The Art of High Performance Management
Carlos F. Camargo, PhD
Superintendent & Executive Director
Institute of Computer Technology (ICT)

2. ICT: Transforming Education Through Technology2
Team MakersTeam Makers
❖ Potential professional growth
❖ Work is stimulating
❖ In a true community, work is love made
visible
❖ Team members are qualified
❖ Defined goals
❖ A recognition process

3. ICT: Transforming Education Through Technology3
Team BreakersTeam Breakers
❖ Undefined goals
❖ Limited professional growth
❖ Decisions are based on power struggles
❖ Minimum availability of resources
❖ Uninvolved upper management

4. ICT: Transforming Education Through Technology4
Guidelines to
Managing Resistance
Guidelines to
Managing Resistance
❖ Respect your most valuable asset--the
people.
❖ Keep the users goal-oriented.
❖ Smile when you least want to.
❖ Encourage partnership.
❖ Develop support initially.

5. ICT: Transforming Education Through Technology5
Guidelines to
Managing Resistance
Guidelines to
Managing Resistance
❖ Have a plan and communicate the details.
❖ Set realistic and achievable goals.
❖ Control any technology; do not let it control
you.
❖ Sustain the moment.
❖ Have a plan and follow it in an orderly
manner.

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Managing Resistance
of Technology
Managing Resistance
of Technology
❖ Common environment
❖ Common tools
❖ Ease of use
❖ Remote access
❖ Streamlined processes
❖ Decentralized working environment
❖ Enhanced productivity

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Managing
Resistance of Technology
Managing
Resistance of Technology
❖ Information efficiencies
❖ Easier and faster access
❖ Increase in accuracy
❖ Increase in availability
❖ Increase in communication
❖ Increase in resources
❖ Just-in-time
❖ Quicker data transfer

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Managing
Resistance of Technology
Managing
Resistance of Technology
❖ Reductions in:
❖ Documentation costs
❖ Printing costs
❖ Search effort time
❖ Telephone support costs

9. ICT: Transforming Education Through Technology9
Managing
Data Opinions
Managing
Data Opinions
❖ Common environment
❖ Applications with
version control
❖ Common tools
❖ One browser
❖ Streamlined
processes
❖ Information efficiencies
❖ Increase in accuracy
❖ Increase in
communication
❖ Increase in
resources

10. ICT: Transforming Education Through Technology10
Managing
Data Opinions
Managing
Data Opinions
❖ Reductions in
❖ Documentation costs
❖ Duplicative resources
❖ Printing costs
❖ Search effort time
❖ Support costs

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Managing
Lack of Trust
Managing
Lack of Trust
❖ Common environment
❖ Applications with
version control
❖ Core training
environment
❖ Common tools
❖ One browser
❖ Streamlined processes
❖ Information efficiencies
❖ Increase in accuracy
❖ Increase in availability
❖ Increase in
communication
❖ Increase in resources
❖ Increase in timeliness
❖ More marketing data
❖ More technical resources

12. ICT: Transforming Education Through Technology12
Managing
Ownership Conviction
Managing
Ownership Conviction
❖ Common
environment
❖ Applications with
version control
❖ Common tools
❖ Ease of use
❖ One browser
❖ Remote access
❖ Streamline
processes
❖ Decentralized working
environment
❖ Information efficiencies
❖ Easier and faster access
❖ Increase in accuracy and
availability
❖ More marketing data
❖ More technical sources
❖ Quicker data transfer

13. ICT: Transforming Education Through Technology13
Managing
Ownership Conviction
Managing
Ownership Conviction
❖ Opportunities for
❖ New roles
❖ New skills or enhancements

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Managing
“It’s Too Difficult”
Managing
“It’s Too Difficult”
❖ Common environment
❖ Core training
environment
❖ Common tools
❖ Ease of use
❖ One browser
❖ Remote access
❖ Streamlined processes
❖ Decentralized working
environment
❖ Information efficiencies
❖ Easier and faster access
❖ Increase in
communication
❖ Increase in timeliness
❖ More marketing data
❖ More technical sources
❖ Quicker data transfer

15. ICT: Transforming Education Through Technology15
Managing
“It’s Too Difficult”
Managing
“It’s Too Difficult”
❖ Opportunities for:
❖ New roles
❖ New skills or enhancements
❖ Reduction in search effort time

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Managing
“My Method Is Best”
Managing
“My Method Is Best”
❖ Common environment
❖ Applications with
version control
❖ Common tools
❖ Core training
environment
❖ One browser
❖ Remote access
❖ Streamlined
processes
❖ Decentralized working
environment
❖ Information efficiencies
❖ Easier and faster
access
❖ Increase in accuracy
❖ Increase in
communication
❖ Increase in resources
❖ Increase in timeliness

17. ICT: Transforming Education Through Technology17
Characteristics of a
Successful Team
Characteristics of a
Successful Team
❖ Meets the performance goals
❖ Under or on schedule
❖ Under or on budget
❖ Flexible in responses to client and
participant evolving requirements
❖ Ability to stretch beyond the expected in
discovering creative solutions to intractable
problems

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Strategic Manager’s ResponsibilityStrategic Manager’s Responsibility
❖ Must let the project manager resolve team
management issues.

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Project Manager’s
Responsibilities
Project Manager’s
Responsibilities
❖ You lead; the team succeeds.
❖ Communicate. Communicate.
Communicate.
❖ Praise in public, condemn in private.
❖ Work plans and Rules does not rule; it’s
only your guide: remember this about
empowering people to change the world

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Operational Manager’s
Responsibilities
Operational Manager’s
Responsibilities
❖ Follow the same guidelines of the project
manager.
❖ Recognize that no one operational group is
more important than another group.