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Record All Calls, Chats & Screen Activity with One Solution

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Communications Products, Inc.
Communications Products, Inc.
Automotive
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Interaction Recorder® Version 3.0
Multi-Channel Recording ,[object Object]
Define recording rules based on business need
Integrated screen recording
Secure and encryptedQuality Management ,[object Object]
Measure performance and adherence
Export and share recordingsWhat is Interaction Recorder®? Multi-Channel Recording & Quality Assurance Solution
Why Choose Interaction Recorder®? All-in-One Interaction Center Platform ,[object Object]
Non-Blocking Architecture
No Costly Integration
One Administrative Interface,[object Object]

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Record All Calls, Chats & Screen Activity with One Solution

Editor's Notes

  1. One location for recording interactions: phone calls, emails, chats and faxesQuickly retrieve recordings based on default and/or custom attributes Automatically enables quality control for interactions so that regulatory guidelines are metCustomizable to meet your needs, tailor the solution by adding custom attributes
  2. Customer-specific scorecards and questionnaires for scoring interactionsScorecards can be used for a variety of PurposesAssess overall quality of interactions with external clientsIncrease script adherenceAssist with compliance to regulationsTarget & assess agent training needs based on interactionsAssess customer satisfaction from the conversations held during interactionsSpeed the verification of sales transactions
  3. Built by an intuitive wizard interfaceUnlimited number of questionnairesFor internal audit purposesMark a question or group N/ADoesn’t effect agent scoreScoring flexibility
  4. Regionalized dial plansRecordings captured on Media Server, accessed through share, and moved to final location (email server, recorder server)Compression done on Media Server or Recorder Server