Com 285 final exam b

1. Complete course guide available here
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In this paperwork of COM 285 Final Exam B you will find the
next information: 1. Is the subject line "Improving Customer
Service" appropriate in a message to superiors?
2. In a bad-news message to subordinates, why is it a good
idea to ask readers to suggest solutions to the problem?
3. Which is an appropriate way for a subordinate to begin a
message to her supervisor letting him know that the
company has been fined due to safety violations in their
department?
4. In a bad-news message to a superior, you should describe
what led to the problem:
5. You must explain to a group of employees the different
pension funds they can now choose. You expect the group to
have many questions because many of them will be retiring
within ten years and want to maximize their retirement
income. You should probably:
6. A presentation designed to entertain and validate the
audience is a(n):
7. Which of the following purposes of an oral presentation is
specific in its purpose?
8. Which of the following patterns of organization is
characterized by a movement from the problem as it affects
the organization to a discussion of the parts of the problem
and solutions to each of these parts?
9. You are writing a report that recommends renovation
projects in several buildings on your campus. The most
appropriate organizational pattern would be:

2. 10. If after completing your research you cannot prove the
claim you originally hoped to make, which of the following is
NOT an acceptable way to deal with the results?
11. Which of the following would NOT be related to a
discourse community in a factory?
12. Which audience has political, social, or economic power;
pays close attention to the transaction between you and the
primary audience; and may base future actions on its
evaluation of your message?
13. For which of the following business messages would it be
appropriate to approach the subject indirectly by leading up
to the main point rather than presenting it first?
14. Which of the following is NOT a communication strategy
that should be used to improve customer satisfaction?
15. A subordinate comes to you because he is upset with the
way he is treated by co-workers. A good first response would
be to:
16. Your roommate is always complaining about how much
work she has to do and how far behind she is. This is really
starting to bother you. You secretly think that things would
be a lot better for her if she spent more time studying and
less time complaining. Which of the following would be the
BEST response when she next tells you how much work she
has to do?
17. Successful intercultural communicators are all of the
following EXCEPT
18. It can be helpful for managers working overseas to have a
basic understanding of the religion observed by workers in
that company because:
19. Which of the following people would be MOST likely be
considered a leader by the members of the group?

3. 20. So that readers best understand your writing, do NOT use
words that are:
21. Ben chooses a pattern of organization before he begins a
letter. What part of the writing process does this activity
represent?
22. Which of the following would NOT be considered a
planning activity when writing a report?
23. Which is a sound recommendation for creating a
professional business document?
24. Which would NOT be a consideration when choosing a
medium for a superior delivering bad news to subordinates?
25. Is "I am sure that you will agree with our decision"
appropriate in a letter to a client in which you refuse a
request?
26. When you are writing subject lines for negative messages
to a superior, use a subject line that:
27. Which of the following should NOT be included in a bad-news
memo to your superior?
28. An oral message is preferable to a written one when one
of the goals is to:
29. In a comparison-contrast report, it is best to:
30. You are a technical writer in a large company who is
working on a training manual to help new users learn the
company's computer system. Employees will use your
manual in training seminars taught by your company's
trainers. The manual will also serve as an on-the-job
reference later. Both of the system analysts who designed
the computer system and the trainers will comment on your
draft. The trainers would be classified as what kind of
audience for your manual?
31. A written business request is answered positively and

4. promptly on the first try. This is an example of a high level of:
32. Which of the following is NOT a reason to use e-mail?
33. Which of the following is NOT an appropriate practice
when analyzing the audience prior to delivering a message?
34. The informational dimension of group interaction looks
at:
35. Which of the following sentences would be appropriate
toward the beginning of a professional business report?
36. Which sentence is written in a style that would make it
difficult to read?
37. Which of the following is a negative subject line?
38. Which of the following is NOT a purpose in a negative
message?
39. A written message is preferable to an oral one when one
of the goals is to:
40. Which type of data is MOST appropriate for the appendix
of a report rather than the body?
41. Which one of the following is NOT an internal audience of
an organization?
42. Which is NOT a true statement about diversity?
43. Which of the following will help make your business
writing easy to read?
44. Lauren has confirmed flight information, printed
directions from the Internet, and spoken with the Human
Resources Department to clarify specific details. She will
include this information in a letter to a job candidate she is
inviting for an interview. What part of the writing process
does this activity represent?
45. Which of the following would be the BEST way to refuse a
customer's request?
46. Which of the following is an informative presentation?

5. 47. You are writing a report that explains the current duties
of each person in your department. The most appropriate
organizational pattern would be:
General Questions - General General Questions
COM/285
1) Susan Rojas is applying for a position in the marketing
department of a local corporation. Although Greg Ellis is the
director of this department, Susan has been instructed to
send her resume and other documents to Jeff Cohen,
manager of the human resources department. Jeff screens all
applications before sending those of qualified candidates on
to appropriate department heads. Jeff is
A. the primary audience
B. a gatekeeper
C. a watchdog
D. an auxiliary audience
2) An oral message is preferable to a written one when you
want to:
A. present many specific details
B. minimize undesirable emotions
C. resolve conflicts and build consensus
D. present extensive and complex data
3) A written business request is answered positively and
promptly on the first try. This is an example of a high level of
A. goodwill
B. image
C. clarity
D. effectiveness
4) For which of the fol...
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