5. TAV İzmir Adnan Menderes International
Airport Terminal
In May 2007 TAV / İzmir’s tourism potential
•New and modern airport
•Greater capacity.
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6. Izmir Adnan Menderes
Airport
Operation Period : 8 Years 4 Months
Terminal Passenger Capacity : 5 Million Passengers
/ Year
Total Area : 110.000 M2
Parking Lot Capacity : 2237 Vehicles
Check-in Counter : 66
Duty Free Area : 2360 M2
Food and Beverage : In 20 points, a total 4334 M2
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7. Proposal
Project Goal Reducing waiting time by 10 % in order to
design the crowd flow smoother and faster and
simultaneously increase quality for the customer
Project`s Agent Bottlenecks occurring at certain points of the
international terminal system of Izmir`s Airport
Project Owner & Sponsor Erkan Balcı (highest level administrator)
Murat Özkara,Murat Peynirci
Stakeholder TAV; sister companies as: ATÜ, Havaş, BTA;
customers (flight passengers and visitors); DHMI;
airport police; business partners as the flight
providers (Turkish Airlines, Lufthansa,…)
Project Place Izmir Airport – International Terminal
Entrance area
Check in
Passport control
Gate control
Time Line 11.10.2010 – 01.06.2011
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8. Resources Required Advisor, project Group, project Client
Quantitative & qualitative data collection (field
research)
Internet Research (desk research)
Decision Maker Project Client (strategic level), DHMI and airport
police
Deliverables Homepage, reports, measurements, power point
presentations
Assumption Sensors…
Separation of passengers…
Light signals…
Risks in order to accomplish project goal DHMI/ airport police rejecting measurements
Being not able to take measures at peak times
False parameters
Expensive solution suggestion
Recommendation of the project group will be
not transformed into practice
…
Business Procedure Changes To achieve the project`s goal the business
procedure will have to be reconstructed
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9. Bottleneck
The performance or capacity of an entire system is
limited by a single or limited number of components or
resources
Taken from the 'assets are water‘ metaphor the
bottleneck' that is limiting production or giving service
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11. Crowd Management
Crowd management factors’ :
•Facility size of the crowd
•Methods of entrance
•Communications
•Crowd control
•Queuing…
The roles of parties involved in an event
The quality of the advance intelligence
The effectiveness 11
12. Crowd Management
Crowd modeling for transport interchanges and
queuing/circulation modeling and design
In research into terminal and platforms, analysis of a
queuing system, analysis of crowds in railway stations
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13. Proposed problem
How to reduce the waiting times in queues?
The bottlenecks in :
I. Entering security check
II. Check- in queue
III. Passport queue
IV. Gate security
check processes
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15. Motivations
Spend much more time in the terminal
Make profit
Customers’ Satisfaction
2 hours Legal Time Requirement
Longer this time period
Departure Time
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16. What we do … ?
Analysis of processes
Simulation software programs
Make simple innovations to make big differences
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17. Work Breakdown Structure
Improve Passengers
Flow
Exploration
Meetings
with TAV
Terminal
Overall Tour
Internet
Research
Planning
Task
Separation
Measuring
Methodology
Time
Schedule
Measuring
Quantitative
Qualitative
Analysis
Simulation
Scenario
Analysis
Evaluation of
Results
Findings &
Conclusion
General
Evaluation
Recommendation
to Company
Suggestions
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22. TAV İstanbul
Atatürk Airport
Gateway to the world
The TAV completed the new
International Terminal in January 2000
In 2004/Passenger capacity
increase from 14 million to 20 million
In 2005/Take the operation of the
Domestic Terminal
The Domestic Terminal extends to a total area
of 62,500 square meters
Get serve 7.5 million passengers per year 22
23. TAV Anatolia
Esenboğa Airport
It was completed the Airport
Domestic ve International
Terminal on October 16, 2006
Passenger capacity increased from 2 million to
10 million
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24. TAV Georgia
Tbilisi Airport
Existing international airport and
the new international airport
Airport will be opened for service on February 7,
2007
The Batumi International Airport is expected to
be opened in the first half of 2007.
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25. HAVAŞ
In July 2005, TAV acquired 60%
of the stock of HAVAŞ
Services in passenger
Luggage handling
Loading vehicles inspection
Ramps, aircraft cleaning
Load inspection, communication
Cargo
Flight operations
Haulage
Representation
Surveillance.
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26. BTA Catering
The food and beverage service
Partnership among the Bilintur,
Tepe, and Akfen groups in 1999
In a day they are serving in a total of 100 cafés,
bars, and restaurants
operating the Istanbul International Airport
Hotel since 22 May 2004
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27. ATÜ
ATÜ (Tepe - Akfen - Unifree)
Operates a total of 24 different
stores in the world
Best-known brands
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