We polled several UC experts, including collab9’s CEO, who shared their predictions on the UCaaS industry for the coming year. Here’s what they had to say…

1. UC Experts Share Their 2016 Industry
Predictions for the UCaaS Market
Unified Communications as a Service

2. Daniel O’Connell
Research Director, Gartner
In 2016, we look for some of the cloud providers –
such as the likes of Salesforce, IBM, Amazon, SAP,
Oracle, Google, etc. – to enter the UCaaS market
via strategic acquisitions. UCaaS therefore will
increasingly be acquired as just one component of
a bundle of IT services.

3. Sandra M. Gustavsen
Analyst, G Business Systems, LLC
Plenty of recent market studies validate the shift
toward hosted/cloud telephony and unified
communications (UC) in general, but many also
highlight a growing preference for “hybrid cloud-
premises” implementations that make use of
hosted/cloud services for some applications and
on-site solutions for others.

4. Jim Moore
Federal Sales Engineer, (GTRI)
As all industries continue the information technology (IT)
trend of a cloud first adoption, the next few years for
hosted collaboration and Unified Communications as a
Service (UCaaS) are poised for exceptional growth. The
wildly successful hosted conferencing solution WebEx
shows the potential for how successful UCaaS will be
over the next few years.

5. Jon Arnold
Principal, J Arnold & Associates
The UCaaS market is poised for critical mass in 2016
thanks to the convergence of four trends. First, is the
maturation of the cloud. Second, is the proliferation of
hosted offerings. Third, is the growing range of UC and
collaboration solutions. Finally, businesses are finding
that legacy communications tools. UCaaS market will
truly become demand-driven.

6. Jonathan Rosenberg
VP & CTO, Collaboration Technology Group,
Cisco
Consumer technology was first to capitalize on
cloud and mobile, providing users with endless
choices for managing tasks and communicating.
Now, the technology we use at work is starting to
follow those consumer trends, as the workplace
tools of yesterday simply can’t keep pace with
today’s demands for communication.

7. Matt Qureshi
President, Futron Incorporated
As the workforce becomes younger and more technically
savvy, they expect the same communication experience
choices in the workplace that they receive at home.

8. Kevin Schatzle
CEO, collab9
Cloud adoption for Unified Communication and
Collaboration (UC&C) solutions in the middle market and
public sector will start to experience the rapid
acceleration we have witnessed in the SMB marketplace
over the last several years.

9. For further detail on UC experts predictions,
Please Visit:
https://www.collab9.com/blog/uc-experts-share-their-2016-industry-predictions-for-
the-ucaas-market
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