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1. ICT MANAGEMENT
Managing Information Communication Technology (ICT) will enable organisations to get more out
of their current equipment and also to make better decisions around the purchase of new
equipment and ICT developments.
Management of ICTs may include:-
•Quality assurance
•Procurement
•Security
•investment review
•risk management
•Auditing.
•Human resource

2. ICT MANAGEMENT
• Monitoring and evaluation
•Marketing
• managing accounting and budgeting
• recording contact with clients more accurately and in more detail
• improving communications within the organisation and with others.

4. EQUIPMENT MAINTENANCE
Maintenance refers to Actions necessary for retaining or restoring a piece of
equipment, machine, or system to the specified operable condition to achieve its
maximum useful life.
There are two major maintenances performed on computers;
•Preventive- Maintenance performed on equipment are not necessarily when they
are faulty but to make sure breakdowns are minimized. It involves changes made to a
system to reduce the chance of future system failure
•Corrective - diagnosing and fixing errors, possibly ones found by users
We know change is inevitable and our systems need to be at par with the changes,
some reasons are:
•Political decisions (e.g. introduction of a new tax).
•Hardware related changes.
•Operating system upgrades over time.

5. • Checklist
• Do your IT maintenance regularly.
• Draw up a schedule for your IT maintenance.
• Software and hardware need maintenance.
• Automate as much as possible.
• Keep your documentation updated.
• Make monitoring part of your IT maintenance.
• Check and maintain your security
• Don’t overcomplicate IT maintenance.
• Consider outsourcing IT maintenance.
Things to note before equipment maintenance

6. The purpose of hardware maintenance is to check the condition of cables,
components, and peripherals, Clean components to reduce the likelihood of
overheating, Repair or replace any components that show signs of damage or
excessive wear.
Tasks that are performed during a hardware maintenance program:
•Remove dust from fan intakes.
•Remove dust from the power supply.
•Remove dust from components inside the computer.
•Clean the mouse and keyboard.
•Check and secure loose cables
HARDWARE MAINTENANCE

7. The purpose of this is to verify that installed software is current.
Use the tasks listed as a guide to create a software maintenance schedule that fits the
needs of your computer equipment:
• Review security updates.
• Review software updates.
• Review driver updates.
• Update virus definitions
• Scan for antivirus
• Remove unwanted programs
• Scan harddrive for errors
• Defragment harddrive
SOFTWARE MAINTENANCE

8. The following are the benefits of preventive maintenance:
• Increases data protection
• Extends the life of the components
• Increases equipment stability
• Reduces repair costs
• Reduces the number of equipment failures
Benefits Of Preventive Maintenance

9. CREATE A MAINTENANCE SCHEDULE

10. A SAMPLE MAINTENANCE CHECK LIST

11. MAINTENANCE TOOLKIT
What are the contents of maintenance tool kit?
•Screw drivers
•Hammer
•Crimping tool
•Pliers
•Digital multi Meter
•Blower

12. IMPORTANT TIPS
• Always have a proper maintenance agreement/contract with target groups
• Always have a proper maintenance check list
• Always have a capacity building time table
• Always carry out a skills assessment of staff to guide on the type of training to
organize
• Always use different training manuals for different trainings
• Always document processes on maintenance and keep records of all ICT
equipment
• As a technology focal person, always build the capacity in new technologies
(adaptation)
• ICT focal persons should always research on relevant and affordable technologies
and advise management on these technologies.

13. HOW TO TRAIN OTHERS
• Teams
• Trainings
• Mentorship
• Support
• Collaborations

14. SOME IMPORTANT COMMANDS
• Encourage to adopt
• Share experiences
• Take positive expectations from staff
• it's important to keep up to date with the latest ICT career
information.
• disk clean-up utility
• Defragmentation

15. ‘ICT Policy' is a document that lays out course of action, guiding principle, or
procedure considered necessary, prudent(avoiding unnecessary risks), or
advantageous in management of ICT.
This policy document sets out the organisation's aims, principles and strategies
for the delivery of Information and Communication Technology.
ICT POLICY

16. An organisation's policy for ICT will describe the organisation's approach to
achieving the vision for ICT. The components of An organisation's ICT policy are
described below :
•strategic management
•equal opportunities
•Administration
•human resource management
•physical resource management
•management information system and evaluation.
Major things to consider
•Consider - who is the policy for?
•Consider - what do we wish the policy to achieve?

17. Developing an organisational ict policy
The IT systems policies are designed to achieve best value and to reduce risk. Some
components of the policy may include:-
•Operational Strategy
•Security
•Choice of platforms
•Maintenance
•Monitoring
•The certification
•General information strategy
•Procedures for dealing with technical issues
•Procedure for dealing with physical issues related to the building
•Disaster recovery policy
•Disposal of assets and data security

18. Benefits of an ICT policy in the organization
• Developing sufficient skills and expertise amongst staff to maximise the
appropriate use of ICT in individual areas.
• Developing sufficient ICT resources and maximising the availability of ICT
resources to enable access to ICT resources to be a daily reality.
• Co-ordinating to guarantee staff entitlement to ICT.
• Developing organization policies/approaches to ICT where appropriate.
• Providing opportunities for staff to have their ICT competence accredited by
appropriate assessment schemes.
• To identify and maximise the appropriate use of ICT across the staff experiences.
• To respond positively to new guidance on use of ICT as and when it arises.

19. “
”
Benefits of an ICT policy in the
organization
• To provide staff and with the skills, knowledge and understanding to
make maximum use of existing ICT resources.
• To help staff incorporate ICT into administrative and management
practice through appropriate training and support.
• To ensure that ICT is properly resourced, that ICT equipment is repaired
quickly and ICT equipment is updated on a planned basis.
• To ensure coverage, continuity and progression in ICT and to address
weaknesses in the staff experience.
• To implement organization policies on acceptable use of the Internet.

20. PROCUREMENT, DEPRECIATION AND
DISPOSAL OF ICT ASSESTS

21. PROCUREMENT
What factors do you consider when procuring equipment?
• quantity and type of ICT equipment.
• power management features for computers and ICT equipment.
• ICT energy consumption.
• Current trends and versions
• The actual purchase price
• Any hidden costs that arise from poor product quality, hidden
defects

22. Proper procurement plan benefits
• Increase consumption of merit goods
• Decrease consumption of demerit goods
• Eliminates fraud and conflict of interest
• saves time and money
• serves as a conduit to achieving entity’s objectives
• compliance with regulatory policies
• provides a framework to guide procurement officers in the achievement of their tasks and
duties.
• Better align of procurement strategies with organizational objectives
• improved procurement advantages
• Better value for money outcomes
• better planning and risk management

23. DEPRECIATION
What factors do you consider when depreciation equipment?
• quantity and type of ICT equipment.
• Time of use
• ICT energy consumption.
• Current trends and versions
• purchase price
• Current Price
• Defects
• Obsolesance (state of being old fashioned )
Then create a depreciation index (Example)

24. DISPOSAL
During disposal of ICT equipment, we need to consider the following four
levels:-
•Redeployment
•Sale
•Donations
•Proper Destruction

25. TROUBLE SHOOTING
• What do you understand by the term trouble shooting?
• What common problems can be handled at office level by all
employees?
• What technical gaps do you have with in your organization?
• What problems can the ICT officer handle at organization level?
• What nature of problem necessitates engaging an external ICT
professional?