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Celtic Colours
International Festival
           &
    Social Media

          1
• 1) Quick Intro to Celtic Colours International
  Festival

• 2) 2009 Social Media Goals & Results
        •2009 Social Media Strategy
        •Social Media Goals
        •Evaluation & Measurement
        •What were the Results?
• 3) 2010 Social Media Strategy & Plan
    •    Strategy & Goals Outline
•              Plan to meet Goals
•              Measurement & Evaluation




                                      2
Our Mission Statement




          3
About Celtic Colours International Festival
For nine days in October, Cape Breton Island is home to a unique
celebration of music and culture

44 Concerts in more than 30 communities all over Cape Breton
Island plus our nightly Festival Club

Hundreds of musicians from home and all over the Celtic world

Thousands of visitors to Cape Breton Island
In 2009 86% of available tickets were sold
55% were sold online

Almost 300 Community Cultural Events
    Learning Experiences
    Visual art series
    Community meals
    Outdoor events
    Participatory events


                                  4
Who Attends Celtic Colours?

                  2008       2009
 Cape Breton      49%         42%
 Rest of Nova
   Scotia
                  19%         22%

Rest of Canada    17%         20%

     U.S.         13%         13%

Other Countries   2%          3%



                         5
Celtic Colours Audience




            6
7
8
• Stats from Web Analytics and Social Media Analytics
       • Web Analytics (Google & own web analytics)
• Intercept Surveys at Festival
       • 987 Concert Surveys / 250 Experience surveys
• On-Line Surveys through followers




                              9
%
                 2008 2009    Inc
 Rest of Nova
   Scotia
                 19%    22%   3%

Rest of Canada   17%    20%   3%

     U.S.        13%    13%   -
   Other
  Countries
                 2%     3%    1%



                   10
Facebook Fans:
June - Now - 1,972




                     11
Twitter Followers:
 June - Now - 594




12
YouTube Video Views:
 June - Now - 24,003




                       13
14
15
16
• Tried and True Marketing
       Relationship Marketing

       Traditional Advertising

       Website

       Audience Research & Development

                     17
• New Realities
     Social Media

     Community Branding

     Targeted Promotional Activity


              18
Emerging Trends

        Mobile Application

        Ar Coinhearsnachd - Our Community

             User Generated Content website



                19
Strategy
                    Capture Mentions & Intentions
                    Engage the On-Line Audience
                    Track trends and visitor analytics

Goals:

•Increase the visitor interaction and buy-in by 15%
•5,000 new active subscribers
•25% more 2 way on-line conversations
•Increase on-line ticket sales by 10%

                             20
Capture Mentions & Intentions




     21
Capture Mentions & Intentions




     22
Engage the On-Line Audience




   Links to
  Common
Interest items




                       23
Engage the On-Line Audience



Rich Media
 Content




                   24
Engage the On-Line Audience


  User
Generated
 Content




                  25
Facebook Insights




                    26
YouTube Insights




      27
Twittalyzer




         28
Klout




        29
Alterian2




            30
31
QuickTime™ and a
                             decompressor
                     are needed to see this picture.




                           Contact Info:
Dan Coffin:                                dan@celtic-colours.com
Celtic Colours International Festival: www.celtic-colours.com
                                     32

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Celtic Colours International Festival & Social Media

  • 2. • 1) Quick Intro to Celtic Colours International Festival • 2) 2009 Social Media Goals & Results •2009 Social Media Strategy •Social Media Goals •Evaluation & Measurement •What were the Results? • 3) 2010 Social Media Strategy & Plan • Strategy & Goals Outline • Plan to meet Goals • Measurement & Evaluation 2
  • 4. About Celtic Colours International Festival For nine days in October, Cape Breton Island is home to a unique celebration of music and culture 44 Concerts in more than 30 communities all over Cape Breton Island plus our nightly Festival Club Hundreds of musicians from home and all over the Celtic world Thousands of visitors to Cape Breton Island In 2009 86% of available tickets were sold 55% were sold online Almost 300 Community Cultural Events Learning Experiences Visual art series Community meals Outdoor events Participatory events 4
  • 5. Who Attends Celtic Colours? 2008 2009 Cape Breton 49% 42% Rest of Nova Scotia 19% 22% Rest of Canada 17% 20% U.S. 13% 13% Other Countries 2% 3% 5
  • 7. 7
  • 8. 8
  • 9. • Stats from Web Analytics and Social Media Analytics • Web Analytics (Google & own web analytics) • Intercept Surveys at Festival • 987 Concert Surveys / 250 Experience surveys • On-Line Surveys through followers 9
  • 10. % 2008 2009 Inc Rest of Nova Scotia 19% 22% 3% Rest of Canada 17% 20% 3% U.S. 13% 13% - Other Countries 2% 3% 1% 10
  • 11. Facebook Fans: June - Now - 1,972 11
  • 12. Twitter Followers: June - Now - 594 12
  • 13. YouTube Video Views: June - Now - 24,003 13
  • 14. 14
  • 15. 15
  • 16. 16
  • 17. • Tried and True Marketing Relationship Marketing Traditional Advertising Website Audience Research & Development 17
  • 18. • New Realities Social Media Community Branding Targeted Promotional Activity 18
  • 19. Emerging Trends Mobile Application Ar Coinhearsnachd - Our Community User Generated Content website 19
  • 20. Strategy Capture Mentions & Intentions Engage the On-Line Audience Track trends and visitor analytics Goals: •Increase the visitor interaction and buy-in by 15% •5,000 new active subscribers •25% more 2 way on-line conversations •Increase on-line ticket sales by 10% 20
  • 21. Capture Mentions & Intentions 21
  • 22. Capture Mentions & Intentions 22
  • 23. Engage the On-Line Audience Links to Common Interest items 23
  • 24. Engage the On-Line Audience Rich Media Content 24
  • 25. Engage the On-Line Audience User Generated Content 25
  • 29. Klout 29
  • 30. Alterian2 30
  • 31. 31
  • 32. QuickTime™ and a decompressor are needed to see this picture. Contact Info: Dan Coffin: dan@celtic-colours.com Celtic Colours International Festival: www.celtic-colours.com 32