1. Boaz Péan
email: bpean0375@hotmail.com
OBJECTIVE To obtain a position that will utilize my interpersonal skills.
PROFILE Extensive background in Customer service and Computer Trainer (Hardwar and
software), processing registrations and cost control. Maintain positive relations with staff
and customers in high-volume, fast paced operations. An honest, reliable, detail oriented,
and productive worker.
EXPERIENCE
05/05 – 11/07 COMCEL / VOILA P-au-P, Haiti
Customer Service Manager
Administrative:
• In charge of the Customers satisfaction
• Manage the in-stores customer service representative
• Responsible of the repair Center
• Create customer service procedures for a national standardization
• In charge of the indirect customer service channel
09/04-05/05 ACADÉMIE DES SCIENCES PURES ET APPLIQUÉES (ASPA) P-au-P, Haiti
Computer Hardware Trainer
02/01-05/05 TECHNO 2000 P-au-P, Haiti
Administrative Director and Computer Trainer
 In charge of the school expansion and students knowledge.
 Software and Hardware Trainer
03/01-05/05 LABONET CENTER P-au-P, Haiti
Computer Hardware Trainer
11/98-12/00 HAITIAN EMBASSY Dominican Republic
Computer Consultant
10/96-11/98 CENTRE PRATIQUE INFORMATIQUE P-au-P, Haiti
Co-Administrator and Computer Trainer
 Computer Trainer (Hardware and Software)
 In charger of the school expansion
 Creating report and payroll
EDUCATION
10/07 ERO PROFESSIONAL SCHOOL P-au-P, Haiti
Seminary about Management and leadership
06/07 NUEVATEL Cocha Bamba, Bolivia
Seminary about Customer Service management
10/01 TECHNO 2000 P-au-P. Haiti
Network (Seminar)
 TCP/IP with Windows NT and Cisco - Installation and configuration of DHCP/DNS
 Installation and configuration of RAS-Server - Firewall and Proxies

2. 01/98 New Horizon P-au-P, Haïti
Accounting Simulation
 Bank Performance control and PMI
09/96-07/98 ASHLAND UNIVERSITY USA
Computer sciences (80 crédits)
01/95 CENTRE PRATIQUE INFORMATIQUE P-au-P, Haïti
Computer Consultant and Accounting
 Software – Hardware and Network
LANGUAGES English, Spanish, French and Creole
SKILLS Knowledgeable in Microsoft Word office (Word, Excel, Access, PowerPoint), Quickly
and effectively solve customer challenges. Excellent communication and analytical skills.
Leadership, Learn new concept quickly and can work with little supervision
References Available Upon Request