MGT 330 Final Exam Version 3 Answers 1) Planning involves all of the following EXCEPT: A. Determining objectives B. Determining rewards for goals achievement C. Deciding actions to be taken D. Analyzing current situations 2) Building a dynamic organization is another way of describing which function of management? A. Organizing B. Leading C. Controlling D. Planning 3) _______________ involves analyzing a situation, determining goals to be pursued, and deciding upon the actions that will be taken to achieve these goals. A. Leading B. Organizing C. Planning D. Staffing 4) Specific government organizations in a firm’s immediate task environment are called ______________. A. new entrants B. regulators C. economic indicators D. substitutes 5) The competitive environment includes all of the following EXCEPT: A. Customers B. Competitors C. Financial status D. Suppliers 6) Robert was recently hired as the workplace safety complia

1. MGT 330 Final Exam Version 3
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MGT 330 Final Exam Version 3 Answers
1) Planning involves all of the following EXCEPT:
A. Determining objectives
B. Determining rewards for goals achievement
C. Deciding actions to be taken

2. D. Analyzing current situations
2) Building a dynamic organization is another way of describing which function of
management?
A. Organizing
B. Leading
C. Controlling
D. Planning
3) _______________ involves analyzing a situation, determining goals to be pursu
ed, and
deciding upon the actions that will be taken to achieve these goals.
A. Leading
B. Organizing
C. Planning
D. Staffing
4) Specific government organizations in a firm’s immediate task environme
nt are called
______________.
A. new entrants
B. regulators
C. economic indicators

3. D. substitutes
5) The competitive environment includes all of the following EXCEPT:
A. Customers
B. Competitors
C. Financial status
D. Suppliers
6) Robert was recently hired as the workplace safety compliance officer at ABC Po
wer
Company. Robert will have the responsibility to monitor regulations from which of t
hese
government agencies?
A. Environmental Protection Agency
B. National Labor Relations Board
C. Federal Communications Commission
D. Occupational Safety and Health Administration
7) The assignment of different tasks to different people or groups is the:
A. Organization structure
B. Division of labor
C. Strategic plan
D. Value chain

4. 8) The first step in effective delegation is selecting the person to whom you will del
egate.
A. True
B. False
9) A basic characteristic of decentralized organizations is delegating authority to pe
ople at
lower hierarchical levels to make decisions and take action.
A. True
B. False
10) The outcome of situational analysis is:
A. The identification of contingency plans to be followed under various scenarios
B. The identification of planning assumptions, issues, and problems
C. The identification of alternative plans of action
D. The identification of the consequences of alternatives under consideration
11) Which is the first step in the formal planning process?
A. Situational analysis
B. Monitor and control
C. Goal and plan evaluation
D. Implementation

5. 13) If expansion to Australia does not materialize, Widget, Inc.’s backup pla
n is to expand
to Asia. This backup plan is an example of a:
A. Contingency plan
B. Standing plan
C. Strategic plan
D. Trial-and-error plan
14) _____________ plans might be referred to as “what-if” plans.
A. Strategic
B. Contingency
C. Single-use
D. Standing
15) A plan that focuses on ongoing activities and may become a more permanent p
olicy or
rule is a:
A. Single-use plan
B. Standing plan
C. Mission statement
D. Strategy

6. 16) Which of the following is NOT an example of a value, as defined in the textbook
?
A. Respect for others
B. Honesty
C. Loyalty
D. Financial success
17) A system of rules that governs the ordering of values is referred to as:
A. Corporate legitimacy
B. Ethics
C. Legal system
D. Justice
18) The moral principles and standards that guide behavior in the world of business
are:
A. Business philosophy
B. Business principles
C. Business ethics
D. Business development
19) Human resources planning has three stages. They are:
A. Hiring, training, and firing
B. Planning, executing, and delivering

7. C. Recruiting, screening, and hiring
D. Planning, programming, and evaluating
20) Companies use empowerment programs, continuous improvement, and total q
uality
initiatives to achieve:
A. Imitation
B. Complete organization
C. Rareness
D. Value
21) The final stage in the human resource planning process is to:
A. Discharge those employees determined to be ineffective at realizing
organizational goals
B. Evaluate the activities conducted to ensure they produce the desired
results
C. Distribute compensation adjustments
D. Restart the process
22) A process in which different individuals and units perform different tasks is:
A. Authority
B. Accountability
C. Differentiation

8. D. Specialization
23) The assignment of different tasks to different people or groups is the:
A. Organization structure
B. Strategic plan
C. Value chain
D. Division of labor
24) An organization chart conveys all of the following EXCEPT:
A. Who reports to whom
B. How the work is divided
C. How decisions are made
D. The work performed by each unit
25) An organization with departmentalization that groups units around products,
customers, or geographic regions is called a:
A. Centralized organization
B. Functional organization
C. Matrix organization
D. Divisional organization
26) Which of the following statements regarding departmentalization is FALSE?
A. Organizations will be most effective if they utilize a consistent form of

9. departmentalization. B. Geographical departmentalization can allow an
organization to provide faster service. C. In a product structure,
information needs are managed more easily.
D. Functional departmentalization is not as strong an organizational building block
as it once was.
27) Which of the following is an advantage of product departmentalization?
A. Suitable for stable environments
B. Decision making and lines of communication are simple
C. Efficient resource utilization
D. Information needs managed more easily
28) Which of the following reflects a possible cause for an inappropriate vision?
A. The vision does not motivate all members of the organization.
B. The vision is too long-term.
C. The vision reflects only the leader’s needs.
D. The vision is too challenging.
29) A mental image of a possible and desirable future state of the organization is a(
n):
A. Operational plan
B. Vision
C. Goal

10. D. Strategic plan
30) Which of the following statements regarding vision is NOT accurate?
A. Many people focus on performance, day-to-day survival.
B. A single, unchanging vision is appropriate for all organizations.
C. A person can develop a vision for any task.
D. Many people do not develop a clear vision.
31) Legitimate power is described as power that exists through:
A. Control over rewards
B. Having expertise
C. The authority to tell others what to do
D. Control over punishments
32) Behavior that provides guidance, support, and corrective feedback for the day-
to-day
activities of work unit members is:
A. Supervisory leadership
B. Task leadership
C. Organizational leadership
D. Strategic leadership
33) The right or authority to tell employees what to do and what they are obligated t
o

11. comply with the orders is:
A. Reward power
B. Legitimate power
C. Coercive power
D. Referent power
34) To be competitive in a global economy, Europeans must increase their level of:
A. Productivity
B. Espionage activity
C. Population density
D. Philanthropic contributions
35) Which country does the text describe as becoming the largest producer and co
nsumer
of many of the world’s goods?
A. Canada
B. Mexico
C. Japan
D. China
36) One study found that manufacturing labor costs ___ an hour in China, compare
d to ____

12. dollars in the United States.
A. about $2; about 15
B. less than $1; about 25
C. less than $1; about 15
D. about $2; about 25
37) Which of the following is not a symptom of an out-of-control company?
A. Excessive policies
B. Lack of periodic reviews
C. Lax top management
D. Bad information systems
38) Control has been called one of the Siamese twins of management. The other t
win is:
A. Organizing
B. Leading
C. Planning
D. Directing
39) A process that directs the activities of individuals toward achieving organization
al
goals is:
A. Control

13. B. Directing
C. Policies
D. Control points
40) Using budgeting, statistical reports, and performance appraisals to regulate be
havior
and results are all components of:
A. Market control
B. Bureaucratic control
C. Clan control
D. Isolation
41) Which of the following is NOT one of the four major steps in the control process
?
A. Setting standards
B. Taking corrective action
C. Comparing performance with standards
D. Revising standards
42) Where are performance data commonly obtained?
A. Supervisors, line managers, and coworkers
B. Top, middle, and lower management
C. Oral and written reports and personal observation

14. D. Competitors
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