1. MGT 350 Final ExamSET 3
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1) The key management functions include:
A.
Marketing, finance, accounting, and production
B.
Hiring, training, appraising, and firing
C.
Planning, leading, controlling, and organizing
D.
Planning, operations, labor, and contracting
2) Building a dynamic organization is another way of describing which function of
management?
A.
Organizing
B.
Controlling
C.
Planning
D.
Leading
3) The four traditional functions of management include planning, organizing,
leading, and service.
A.

2. True
B.
False
4) Amy Jane, a new manager at C & D Grooming, has been asked to focus on
the competitive environment of the organization. Which of these factors is among
those Amy Jane should focus on?
A.
Demographics
B.
Technology
C.
Government policies
D.
Suppliers
5) Organizations that are affected by and that affect their environment are called
____________.
A.
outputs
B.
open systems
C.
macroenvironment
D.
inputs
6) The macroenvironment includes all of the following EXCEPT:
A.

3. Government policies
B.
International developments
C.
New entrants
D.
Technology
7) The first step in effective delegation is selecting the person to whom you will
delegate.
A.
True
B.
False
8) A basic characteristic of decentralized organizations is delegating authority to
people at lower hierarchical levels to make decisions and take action.
A.
True
B.
False
9) A clear advantage of the product form of departmentalization is that task
responsibilities are clear.
A.
True
B.
False
10) The outcome of situational analysis is:

4. A.
The identification of planning assumptions, issues, and problems
B.
The identification of contingency plans to be followed under various scenarios
C.
The identification of alternative plans of action
D.
The identification of the consequences of alternatives under consideration
11) Plans are:
A.
Specific to differing industries
B.
Targets a manager wants to reach
C.
Actions taken to achieve goals
D.
Inappropriate when resources are scarce
12) The targets or ends the manager wants to reach are called:
A.
Mission statement
B.
Plans
C.
Goals
D.

5. Vision
13) A plan that focuses on ongoing activities and may become a more permanent
policy or rule is a:
A.
Strategy
B.
Single-use plan
C.
Standing plan
D.
Mission statement
14) A plan designed to achieve a set of goals that are not likely to be repeated in
the future is a:
A.
Standing plan
B.
Single-use plan
C.
Mission statement
D.
Strategy
15) _____________ plans might be referred to as "what-if" plans.
A.
Single-use
B.
Strategic

6. C.
Standing
D.
Contingency
16) The moral principles and standards that guide behavior in the world of
business are:
A.
Business principles
B.
Business philosophy
C.
Business ethics
D.
Business development
17) Honesty, caring, loyalty, fairness, and integrity are all examples of:
A.
Citizenship
B.
Values
C.
Ethics
D.
Self-focus
18) A situation, problem, or opportunity in which an individual must choose
among several actions that must be evaluated as morally right or wrong is:
A.

7. An ethical issue
B.
Business ethics
C.
Moral rights
D.
A personal issue
19) The planning process of human resources management begins with:
A.
Determining the number and types of people needed to realize the organization's
business plans
B.
Recruiting individuals who will assist the organization to realize its business plans
C.
Evaluating an organization's present employees and their capabilities to fulfill the
organization's business plans
D.
Hiring people who can assist the organization to realize its business plans
20) Companies use empowerment programs, continuous improvement, and total
quality initiatives to achieve:
A.
Complete organization
B.
Imitation
C.
Rareness

8. D.
Value
21) The programming stage of human resources management consists of:
A.
Hiring and firing
B.
Evaluating employee performance levels
C.
Implementing plans determined earlier
D.
Determining appropriate automation methods
22) A process in which different individuals and units perform different tasks is:
A.
Accountability
B.
Authority
C.
Differentiation
D.
Specialization
23) An organization chart conveys all of the following EXCEPT:
A.
The work performed by each unit
B.
Who reports to whom

9. C.
How the work is divided
D.
How decisions are made
24) Which of these is created through the division of labor and job specialization?
A.
Differentiation
B.
Span of control
C.
Coordination
D.
Integration
25) Which of the following is an advantage of product departmentalization?
A.
Efficient resource utilization
B.
Decision making and lines of communication are simple
C.
Suitable for stable environments
D.
Information needs managed more easily
26) An organization with departmentalization that groups units around products,
customers, or geographic regions is called a:
A.

10. Matrix organization
B.
Functional organization
C.
Centralized organization
D.
Divisional organization
27) Which of the following statements regarding departmentalization is FALSE?
A.
In a product structure, information needs are managed more easily.
B.
Geographical departmentalization can allow an organization to provide faster
service.
C.
Organizations will be most effective if they utilize a consistent form of
departmentalization.
D.
Functional departmentalization is not as strong an organizational building block
as it once was.
28) A leader is:
A.
A strategic-level manager
B.
Someone who influences others to attain goals
C.
The top-level manager in a firm or business

11. D.
Someone with authority over others
29) A mental image of a possible and desirable future state of the organization is
a(n):
A.
Goal
B.
Vision
C.
Operational plan
D.
Strategic plan
30) _______ power is dominant when a leader utilizes his or her ability to control
rewards.
A.
Coercive
B.
Referent
C.
Reward
D.
Legitimate
31) Behavior that gives purpose and meaning to organizations, while envisioning
and creating a positive future is:
A.
Organizational leadership

12. B.
Task leadership
C.
Strategic leadership
D.
Supervisory leadership
32) Behavior that provides guidance, support, and corrective feedback for the
day-to-day activities of work unit members is:
A.
Organizational leadership
B.
Task leadership
C.
Supervisory leadership
D.
Strategic leadership
33) The right or authority to tell employees what to do and what they are obligated
to comply with the orders is:
A.
Legitimate power
B.
Referent power
C.
Reward power
D.
Coercive power

13. 34) Which country does the text describe as becoming the largest producer and
consumer of many of the world's goods?
A.
Mexico
B.
China
C.
Canada
D.
Japan
35) To be competitive in a global economy, Europeans must increase their level
of:
A.
Population density
B.
Espionage activity
C.
Philanthropic contributions
D.
Productivity
36) One study found that manufacturing labor costs ___ an hour in China,
compared to ____ dollars in the United States.
A.
less than $1; about 15
B.
less than $1; about 25

14. C.
about $2; about 25
D.
about $2; about 15
37) A process that directs the activities of individuals toward achieving
organizational goals is:
A.
Policies
B.
Directing
C.
Control points
D.
Control
38) Control has been called one of the Siamese twins of management. The other
twin is:
A.
Planning
B.
Leading
C.
Directing
D.
Organizing
39) Which of the following is not a symptom of an out-of-control company?
A.

15. Lax top management
B.
Lack of periodic reviews
C.
Bad information systems
D.
Excessive policies
40) Where are performance data commonly obtained?
A.
Oral and written reports and personal observation
B.
Top, middle, and lower management
C.
Competitors
D.
Supervisors, line managers, and coworkers
41) Expected performance for a given goal is a target that establishes a desired
performance level, motivates performance, and serves as a benchmark against
which actual performance, and is assessed as a:
A.
Standard
B.
Budget
C.
Debt-equity ratio
D.

16. Management audit
42) Using budgeting, statistical reports, and performance appraisals to regulate
behavior and results are all components of:
A.
Clan control
B.
Bureaucratic control
C.
Isolation
D.
Market control