Identify the independent and dependent variable(s): Increases in security education training and awareness (SETA) programs decrease the number of successful phishing attempts. IV = number of successful phishing attempts; D V = SETA programs IV = SETA programs; DV = number of successful phishing attempts IV = customer satisfaction; DV1 = number of bugs; DV2 = software we distributed IV1 = security education; IV2 = training and awareness; DV = number of successful phishing attempts.