Social Media in Higher Education Summit 2015 in Johannesburg
1.
2. Outline
• Social media is a constantly evolving and creative
endeavour that necessitates a coordinated
institutional response.
• The pervasiveness of mobile devices and the
immediacy of online interactions present institutions
with unique challenges.
• The need to develop and maintain a consistent yet
nuanced voice across various platforms requires a
strategy that is well articulated and implemented.
• This talk will explore the relationship between policy
and practice whilst sharing best practices taking into
account the very nature of social media.
7. Noam Chomsky - Professor of Linguistics (MIT)
I don't look at Twitter because it
doesn't tell me anything. It tells
me people's opinions about lots
of things, but very briefly and
necessarily superficially, and it
doesn't have the core news. The
sources of news have become
narrower.
20. Your Digital Identity
What you say
What you share
Who you know
Where you are
Your settings
Anything digitally
represented on a
file or on the web
Profiles, Contacts,
Images, Audio,
Video, Data,
Documents,
Favourites,
Websites, Blogs
and more…
21.
22. Kietzmann, J.H., Hermkens, K., McCarthy, I.P., Silvestre, B.S., 2011. Social media? Get serious! Understanding
the functional building blocks of social media. Business Horizons 54, 241-251.
The Honeycomb of Social Media
23. Implications of functionality
Kietzmann, J.H., Hermkens, K., McCarthy, I.P., Silvestre, B.S., 2011. Social media? Get serious! Understanding
the functional building blocks of social media. Business Horizons 54, 241-251.
24. Combination of Building Blocks
Kietzmann, J.H., Hermkens, K., McCarthy, I.P., Silvestre, B.S., 2011. Social media? Get serious! Understanding
the functional building blocks of social media. Business Horizons 54, 241-251.
25. Kietzmann, J.H., Hermkens, K., McCarthy, I.P., Silvestre, B.S., 2011. Social media? Get serious! Understanding
the functional building blocks of social media. Business Horizons 54, 241-251.
26. Kietzmann, J.H., Hermkens, K., McCarthy, I.P., Silvestre, B.S., 2011. Social media? Get serious! Understanding
the functional building blocks of social media. Business Horizons 54, 241-251.
29. So – You need a social media policy?
• A directory of the institution’s social media accounts
and how groups can add to the list.
• Best practices that include tips about monitoring,
responding to comments and correcting mistakes.
Some policies even provide information on social
media strategy.
• Differences between personal and institutional use of
social media.
• Privacy recommendations for both personal and
institutional social networking.
• Copyright and fair use resources for images, video, text
and other content.
30. Staying safe
Proper social media ethics are a matter of law, not
personal preference.
• Require disclosure and truthfulness in social media
outreach.
• Monitor the conversation and correct
misstatements.
• Create social media policies and training programs.
31. Purpose of guidelines
• Create a training tool
• Set a baseline of best
practices
• Simplify a complicated topic
• Creative flexibility
• Planning ahead
• Measure for results
Examples:
Social Media guide for the USA Air Force
Ball State University
Social_Media_Policy_final_approved.pdf
33. 7 Best Practices for Universities
Embracing Social Media
• Develop a strategy and set goals
• Pick and choose your platforms
• Put guidelines in place
• Develop a consistent voice across platforms
• Empower and support individual departments
• Communicate across campus
• Social analytics and measurement
• Starting a movement
Section 2: describes seven building blocks of Social Media and illustrates the fundamental implications that each block presents to firms as they seek to fathom the engagement needs of their social media
The honeycomb framework presents seven functional building blocks: identity, conversations, sharing, presence, relationships, reputation, and groups. Each block allows us to unpack and examine (1) a specific facet of social media user experience, and (2) its implications for firms. These building blocks are neither mutually exclusive, nor do they all have to be present in a social media activity. They are constructs that allow us to make sense of how different levels of social media functionality can be configured.
These building blocks are neither mutually exclusive, nor do they all have to be present in a social media activity. They are constructs that allow us to make sense of how different levels of social media functionality can be configured.
In this Figure, we illustrate the example of LinkedIn (in the full paper we also display Foursquare, YouTube, and Facebook). The darker the color of a block, the greater this social media functionality is within the site.