1. August 18, 20099 a.m. - 10:15 a.m.
Emotional Intelligence –
The Best Career Insurance
that Money Can’t Buy
Q
Date: Thursday, May 12, 2011
E
Time: 2:00 pm – 3 pm EDT
Tom Pierce MBA
Tom@CoachPierce.com
www.CoachPierce.com
©2009-2011 Pierce Management Development
How familiar are you with Emotional Intelligence (EQ)?
___ I am Eager to learn EQ basics.
___ I have Elementary knowledge of EQ.
___ I am Engaged and Enthusiastic about EQ.
Q
E ___ I am Expert in EQ theory and/or practice.
www.asaecenter.org
© 2011 Pierce Management Development
Lobal Warming: The Myth of Multi-Tasking
“Do not multi-task. I’m going to tell you what you already know.
Trying to brush your teeth, talk on the phone, and answer e-mail
at the same time just doesn’t work… It is a symptom of “task creep”—
doing more to feel productive
while actually accomplishing less…
Divided attention will result in
more frequent interruptions, lapses in concentration,
poorer net results and less gratification.”
Timothy Ferris, The 4-Hour Workweek, Crown Publishers 2007
©2011 Pierce Management Development
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2. August 18, 20099 a.m. - 10:15 a.m.
“It was the best of times, it was the worst of times…”
A Tale of Two Cities, Charles Dickens, 1859
Think about a person in your past or
present who brought out the best
in you. Jot down three to five words
or phrases to describe this person’s
Q qualities.
E
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©2009-2011 Pierce Management Development
“It was the best of times, it was the worst of times…”
A Tale of Two Cities, Charles Dickens, 1859
Now think about a person in your
past or present who brought out the
worst in you. Jot down three to five
words or phrases to describe this
Q
E person’s qualities.
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©2009-2011 Pierce Management Development
“Hired on experience.Fired on personality.”
personality.”
Claudio Fernández-Aráoz, in his
1999 Harvard Business Review
article “Hiring without Firing,” listed
Ten Deadly Traps that explain why
the wrong person gets hired.
One of those traps was:
Ignoring Emotional Intelligence.
Q
E
Egon Zehner International found that unsuccessful
managers (each of whom had exceptional IQ’s and
experience) had Emotional Intelligence deficiencies.
www.asaecenter.org
©2011 Pierce Management Development
©2009 Pierce Management Development

3. August 18, 20099 a.m. - 10:15 a.m.
Elevator Intelligence
Quick!
The elevator
door is about
to close.
How would you
define
Q Emotional
E
Intelligence?
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©2009-2011 Pierce Management Development
Definition of Emotional Intelligence
(EQ)
“Your ability to recognize and
understand emotions in yourself and
others, and your ability to use this
awareness to manage behavior and
Q relationships.”
E
Drs. Travis Bradberry and Jean Greaves
Co-Founders, TalentSmart
www.asaecenter.org
©2009-2011 Pierce Management Development
Emotional
Being
Intelligence
Human (EQ)
Intelligence
Personality Quotient
Q
E (IQ)
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©2009-2011 Pierce Management Development

4. August 18, 20099 a.m. - 10:15 a.m.
The Building Blocks of
Emotional Intelligence
Q
E
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©2009-2011 Pierce Management Development
The Four EQ Domains
What I See What I Do
With
Me
Q
E
With
Others
www.asaecenter.org
What/With concept ©2001-2011 TalentSmart
©2009-2011 Pierce Management Development
Emotional Intelligence is on the Rise!
©2008 TalentSmart
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© 2009-2011 Pierce Management Development

5. August 18, 20099 a.m. - 10:15 a.m.
Or is it?
©2008 TalentSmart
www.asaecenter.org
© 2009-2011 Pierce Management Development
Intelligent Career Logic … about your Emotions
You can’t change your IQ, but you can
improve your EQ. Consider this bit of “if-the” logic:
If you have high emotional intelligence,
then you are more likely to succeed in your current
association or nonprofit job.
Q If you succeed in your job today, then your association
E career will take care of itself.
Therefore, if you have high emotional
intelligence, then you will be more likely to succeed
throughout your entire career.
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© 2009-2011 Pierce Management Development
“Hey, I didn’t mean
anything personal by it!”
Q
E
Personal EQ:
Self-Awareness & Self-Management
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© 2009-2011 Pierce Management Development

6. August 18, 20099 a.m. - 10:15 a.m.
EQ Personal Competence
What I See What I Do
With
Me
Q
E
www.asaecenter.org
What/With concept ©2001-20011 TalentSmart
© 2009-2011 Pierce Management Development
What is Self-Awareness?
• You understand your own emotions before,
during, and after they happen.
• You are aware of when your emotions are
triggered by people and events.
• You recognize how your own emotions impact
Q other people.
E
• You are realistic about perceiving and dealing
with emotions that may make you feel
uncomfortable.
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© 2009-2011 Pierce Management Development
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© 2011 Pierce Management Development

7. August 18, 20099 a.m. - 10:15 a.m.
Getting
to
Know
You
Q
E
www.asaecenter.org
© 2009-2011 Pierce Management Development
Q
E Note: The complete full-page form is included in
the downloadable handouts for this session.
www.asaecenter.org
© 2009-2011 Pierce Management Development
Feedforward: Improvement happens in the Future
1. Pick one behavior to change that would make a
significant, positive difference in your life.
2. Describe your goal in a one-on-one
conversation…with anyone you know.
3. Ask that person for two suggestions for the
future that might help you achieve a positive
change in that behavior.
Q 4. Listen attentively to the suggestions.
E
5. The only response allowed: Thank you!
Marshall Goldsmith
What Got You Here Won’t Get You There 2007
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© 2009-2011 Pierce Management Development

8. August 18, 20099 a.m. - 10:15 a.m.
EQ Personal Competence
What I See What I Do
With
Me
Q
E
www.asaecenter.org
What/With concept ©2001-2011 TalentSmart
© 2009-2011 Pierce Management Development
What is Self-Management?
• You convert your understanding of your own
emotions into appropriate personal behavior.
• You know how to recover successfully from
powerful emotions, by considering alternatives
and then acting appropriately, once your
emotional reaction subsides to allow a rational
Q response.
E
• You understand, as you react and act, that your
short-term needs may have to wait until longer-
term goals are addressed.
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© 2009-2011 Pierce Management Development
Our Thinking Brain
Eye
Visual
Cortex
Q
E
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© 2009-2011 Pierce Management Development

9. August 18, 20099 a.m. - 10:15 a.m.
The Accidental Mind
David J. Linden 2007
• The brain is a kludge (pronounced “klooj”),
a design that is inefficient, inelegant, and
unfathomable, but that nevertheless works…
• The brain is built like an ice cream cone (and
Q you are the top scoop): through evolutionary
E
time, as higher functions were added, a new
scoop was placed on top, but the lower scoops
were left largely unchanged.
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© 2009-2011 Pierce Management Development
Emotional Hijacking
Eye
Visual
Cortex
Q
E
© 2009-2011 Pierce Management Development
FRIGHT www.asaecenter.org
Self-Management Gaps are Generational!
Self-
Management
Level
©2008 TalentSmart
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© 2009-2011 Pierce Management Development

10. August 18, 20099 a.m. - 10:15 a.m.
Or are they?
Self-
Management
Level
©2008 TalentSmart
www.asaecenter.org
© 2009-2011 Pierce Management Development
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©2011 Pierce Management Development
Q
E
www.asaecenter.org
© 2009-2011 Pierce Management Development

11. August 18, 20099 a.m. - 10:15 a.m.
Self-Management Strategy #14
Speak to Someone Who is Not Emotionally
Invested in Your Problem
Q
E
Excerpts from Emotional Intelligence 2.0
© 2009 TalentSmart, page 127.
Used with permission from TalentSmart
www.asaecenter.org
© 2009-2011 Pierce Management Development
“Hey, it’s not me.
They’re the problem!”
Q
E
Interpersonal EQ: Social Awareness
& Relationship Management
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© 2009-2011 Pierce Management Development
EQ Interpersonal Competence
What I See What I Do
Q
E
With
Others
www.asaecenter.org
What/With concept ©2001-2011 TalentSmart
© 2009-2011 Pierce Management Development

12. August 18, 20099 a.m. - 10:15 a.m.
What is Social Awareness?
• You read other people literally plus you
“read between the lines,” recognizing clues
that point to their true feelings and
emotions.
• You are able to avoid any bias that could
result from your own emotions and beliefs,
Q recognizing the higher goal: assessing others
E accurately.
• You are especially skilled in active listening,
laser-like observation, and enhanced
empathy.
www.asaecenter.org
© 2009-2011 Pierce Management Development
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© 2011 Pierce Management Development
Social Awareness Strategy #15
Step into Their Shoes
Q
E
Excerpts from Emotional Intelligence 2.0
© 2009 TalentSmart, page 169.
Used with permission from TalentSmart
www.asaecenter.org
© 2009-2011 Pierce Management Development

13. August 18, 20099 a.m. - 10:15 a.m.
EQ Interpersonal Competence
What I See What I Do
Q
E
With
Others
www.asaecenter.org
What/With concept ©2001-2011 TalentSmart
© 2009-2011 Pierce Management Development
What is Relationship Management?
• You respect that Relationship Management is
the most complex EQ skill, flowing from your
Self-Awareness, Self-Management, and Social
Awareness.
• You use your accurate perceptions of your
emotions and other people’s emotions to
create successful conversations and
Q transactions.
E • You apply Relationship Management actions
so consistently and so well that you are adept
in forging long-term relationships.
www.asaecenter.org
© 2009-2011 Pierce Management Development
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© 2011 Pierce Management Development

14. August 18, 20099 a.m. - 10:15 a.m.
Relationship Management Strategy #9
Don’t Avoid the Inevitable
Q
E
Excerpts from Emotional Intelligence 2.0
© 2009 TalentSmart, page 198.
Used with permission from TalentSmart
www.asaecenter.org
© 2009-2011 Pierce Management Development
A Rising Skill can Float All Domains
1. Practice active listening to increase your empathy.
2. As your empathy develops, your Social Awareness
will improve.
Q
3. As your Social Awareness develops,
E
your overall Emotional Intelligence will improve.
Easy as 1-2-3? Not quite. Remember that whenever
you try to improve an EQ skill, rewiring your brain
usually requires three to six months of practice,
including the inevitable setbacks.
www.asaecenter.org
© 2009-2011 Pierce Management Development
So What’s the ROI on your EQ Investment?
You’ll perform better in your current job.
Q You’ll interview better for your next job.
E
You’ll improve your relationships,
Not just in your workplace,
but in every area of your life!
www.asaecenter.org
© 2009-2011 Pierce Management Development

15. August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
Emotional Intelligence –
The Best Career Insurance
that Money Can’t Buy
Q
Date: Thursday, May 12, 2011
E
Time: 2:00 pm – 3 pm EDT
Tom Pierce MBA
Tom@CoachPierce.com
www.CoachPierce.com
©2009-2011 Pierce Management Development
www.asaecenter.org