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1. In "What Was Volkswagen Thinking?," Jerry Useem (2016)
presents Diane Vaughan’s theory of the normalization of
deviance and includes a variety of corporate examples that
demonstrate the effect of her theory. Briefly explain Vaughan’s
theory. Explain how this type of communication within one of
the organizations (Ford Motor Company, NASA, B.F. Goodrich,
and Volkswagen) altered the behavior of the employees. (500
words in length)

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