May Event in Costa Mesa: Communications Enabled Business Processes

1. Events
Unified Communications
Bringing it All Together Series
EXECUTIVE LUNCHEON
Communications Enabled Business Processes
Wednesday, May 18, 2011
11:00 am - 2:00 pm PST
Leatherby’s Café Rouge
615 Town Center Dr., Costa Mesa, CA 92626
Join us Wednesday, May 18th for an executive luncheon presenting guest
speakers from Microsoft, Interactive Intelligence and SoftwareOne. About our Speakers
Microsoft Session: Learn how to leverage the power and flexibility of Eddy Malik
the Lync developer platform to propel your business by embedding
communications into workflows: Program Manager at Microsoft
! Art of the possible: What is the platform and what can you do Eddy Malik is a Senior Program Manager in
with it? the Lync Engineering within Microsoft. He
has spent the last three years in this group
! Demonstrations of how Microsoft uses it internally. building Lync based communications
! Real world case studies that highlight how customers and enabled applications and business
partners have leveraged the platform. processes with customers and partners.
! Resources available to start development on the UC platform.
John Capone
Interactive Intelligence Session: Leveraging your UC Platform for Regional Manager at Interactive
the Call Center Intelligence
! How to provide an advanced application layer on top of Lync John Capone has been helping companies
with business communications since 1997,
! What does process automation really mean?
the last 11 years specifically in the call center
! Bringing it all together: Lync, Sharepoint, Contact Center space. He has worked with Lucent / Avaya
with previous experience as a VP of
operations giving him insights to help
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business use technology to improve and
http://www.integratedaccess.net/eventreg/upcoming-events/ enhance performance.