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Hospitality ruckus wireless


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Hospitality ruckus wireless

  1. 1. Smarter Wi-Fi for Hospitality Building Better and More Cost Effective Wi-Fi Environments NO CONNECTION
  2. 2. Agenda Topic Minutes Introduction to Ruckus Wireless 3 ZoneFlex WiFi Solution Executive Overview 15 Some relevant hospitality WiFi projects 5 Demo of managing a Ruckus WiFi Controller 10 Open Discussion 15
  3. 3. Hospitality Customers <ul><li>Harbour Front Hotel in Hong Kong </li></ul><ul><li>Holiday Inn Express (Altanta) </li></ul><ul><li>Comfort Suites (Altanta) </li></ul><ul><li>Marines Memorial Hotel (SF) </li></ul><ul><li>Courtyard Marriott Buckhead (Atlanta) </li></ul><ul><li>Lakeside Inn and Casino (Lake Tahoe) </li></ul><ul><li>Holiday Inn Select (Strongsville, Ohio) </li></ul><ul><li>Doubletree Club Hotel (Philadelphia) </li></ul><ul><li>Fairfield Inn (Merrimack, NH) </li></ul><ul><li>Residence Inn (Dedham, MA) </li></ul><ul><li>Crowne Plaza (Albany, NY) </li></ul><ul><li>Crowne Plaza Hotel (Phoeniz,AZ) </li></ul><ul><li>Holiday Inn West (Phoenix, AZ) </li></ul><ul><li>Radisson Phoenix Airport </li></ul><ul><li>Courtyard by Marriott (Bentonville, AK) </li></ul><ul><li>Residence Inn (Little Rock, AR) </li></ul><ul><li>Marines Hotel (San Francisco, CA) </li></ul><ul><li>Marriot Denver Airport </li></ul><ul><li>And Many More…… </li></ul>
  4. 4. WiFi. What’s going on?
  5. 5. Where is the ‘puck going’ with WiFi? Today 3 Years # mobile devices Some 1 laptop & 1 smart phone per employee. Use Low-speed network access High-speed network access, voice, WiFi projectors, guest access, digital signage, security cameras, IPTV, etc. Edge network High quality Wired, ‘ convenience WiFi’ High quality WiFi everywhere. Dramatic reduction in wired ports. Coverage Limited, 100% coverage. Technology 802.11bg 802.11bgna Spectrum 2.4Ghz 2.4Ghz & 5Ghz Equipment Some consumer/some enterprise Enterprise (controller-based) Security WEP, WPA. Unbreakable (WPA2 with AES.) Authentication Limited Against enterprise directory server.
  6. 6. Wireless LANs: What Matters Most 0 10 20 30 40 Don't know n/a Scalability Management Easy integration Security Cost Reliability
  7. 7. So What’s Wrong with Wi-Fi? <ul><li>Wi-Fi signals are flaky </li></ul><ul><li>Performance is erratic </li></ul><ul><li>Coverage isn’t ubiquitous </li></ul><ul><li>Cumbersome to configure </li></ul><ul><li>Time-consuming to deploy </li></ul><ul><li>Expensive </li></ul>
  8. 8. 802.11n Primer <ul><li>Wi-Fi on Steroids (300 Mbps) </li></ul><ul><li>Combines multiple Wi-Fi radios within a single system </li></ul><ul><ul><li>5Ghz radio for 802.11n & 802.11a (300 Mbps) </li></ul></ul><ul><ul><li>2.4Ghz radio for 802.11b, 802.11g, 802.11n (300 Mbps) </li></ul></ul><ul><li>5Ghz = MUCH cleaner airspace, 23 non-overlapping channels (vs. 3 non-overlapping channels with 802.11b/g) </li></ul><ul><li>Leverages “spatial multiplexing”, channel bonding and other advanced techniques to boost performance </li></ul>
  9. 9. Limited Choices <ul><li>Mid Market </li></ul><ul><li>Feature-rich </li></ul><ul><li>Simple to install </li></ul><ul><li>Affordable </li></ul><ul><li>Reliable </li></ul><ul><li>Multiple APs </li></ul><ul><li>100s-1000s users </li></ul><ul><li>Little IT staff </li></ul><ul><li>CONSUMER/SOHO </li></ul><ul><li>Cheap </li></ul><ul><li>No features </li></ul><ul><li>Hard to manage </li></ul><ul><li>Single AP </li></ul><ul><li><10 users </li></ul><ul><li>FORTUNE 500 </li></ul><ul><li>Costly </li></ul><ul><li>Cumbersome </li></ul><ul><li>Complex </li></ul><ul><li>Designed for 10,000+ users </li></ul>UNFORTUNATE 50,000
  10. 10. Ruckus WiFi Innovations
  11. 11. Innovation #1 Dynamic Beamforming
  12. 12. BeamFlex provides Adaptive Wi-Fi Control <ul><li>Directional, high-gain smart antenna </li></ul><ul><li>Continually picks the best signal path to clients </li></ul><ul><li>Adaptive beam forming and steering </li></ul>
  13. 13. The Ultimate Benefit 5-10 Mbps 10-15 Mbps 15-20 Mbps 20-22 Mbps AP on upper floor Source: Ruckus Customer Test Location: Commercial high rise building in Canada Ruckus AP Upper Floor Lower Floor 125 ft 125 ft 200 ft 200 ft Top-Tier Enterprise AP 125 ft AP 125 ft 200 ft 200 ft More Consistent Performance, Better Range
  14. 14. Twice the Performance (for dual-band 802.11n) Data Grade Data Grade Video Grade Video Grade 2.4GHz 2.4GHz 5GHz 5GHz Independent “Open Air” Wireless Testing Tells a Complete Story
  15. 15. Innovation #2 Mesh WiFi that Works
  16. 16. Introducing SmartMesh ™ <ul><li>Eliminates Ethernet cable to every AP </li></ul><ul><li>Uses RF signal routing to determine best paths to client and between mesh nodes </li></ul><ul><li>Only mesh system that avoids interference </li></ul><ul><li>Uses high-gain, long-range smart antennas to minimize hops, improve performance </li></ul><ul><li>Deploys in half the time, half the cost of conventional WLANs </li></ul><ul><li>Simple, simple, simple to configure/manage </li></ul>First Intelligent, Centralized WLAN Mesh Solution for 802.11n and 802.11g Half the Cost Half the Time 3X the Performance
  17. 17. Innovation #3 Dynamic PSK (easy AD authentication)
  18. 18. How Dynamic PSK™ Works RADIUS/AD ZoneDirector IDS Router 1. First time user connects to Ethernet port <ul><li>User can now connect securely to the WLAN </li></ul>3. Once authenticated, ZoneDirector auto-provisions the requisite WLAN settings and a unique, dynamic PSK in user’s wireless settings Internet 2. User specifies URL to be automatically configured for WLAN access ZoneFlex 2942 4. Key is bound to both user and device until invalidated
  19. 19. Ruckus ZoneFlex Solution
  20. 20. ZoneFlex <ul><li>Best Wi-Fi on the planet </li></ul><ul><ul><li>WLAN-wide optimum signal path selection </li></ul></ul><ul><ul><li>WLAN-wide interference avoidance </li></ul></ul><ul><ul><li>WLAN-wide automatic RF coordination </li></ul></ul><ul><li>Effortless everything </li></ul><ul><ul><li>Pluggable, meshable, easy to install/expand </li></ul></ul><ul><ul><li>Wizard-based configuration </li></ul></ul><ul><ul><li>Automatic client administration </li></ul></ul><ul><ul><li>Advanced security simplified </li></ul></ul><ul><li>Unmatched price/value </li></ul><ul><ul><li>Unprecedented CAPEX savings </li></ul></ul><ul><ul><li>Lowest OPEX </li></ul></ul><ul><ul><li>Breakthrough feature/functionality </li></ul></ul><ul><li>“ Triple-Play” over WiFi </li></ul><ul><ul><li>Date/Voice/Video over WiFi </li></ul></ul>Simple-to-Use, Industrial-Strength WLANs ZoneDirector 1000 and 3000 ZoneFlex 2942 802.11g AP FlexMaster ZoneFlex 7762 Outdoor dual band 802.11n Smart/OS
  21. 21. Smart Wireless LAN Products Smart Wi-Fi 802.11b/g/n Access Points Smart Wi-Fi multimedia routers and receivers for broadband providers Remote Wi-Fi management for service providers and enterprises ZoneDirector™ Smart WLAN managed systems for enterprises FlexMaster™ ZoneFlex™ Smart Wi-Fi Controllers Smart Wi-Fi Centralized Management
  22. 22. ZoneFlex Smart APs Indoor Outdoor FEATURE ZF2942 ZF7942 ZF7962 ZF2741 ZF7762 Deployment Wall, ceiling Wall, ceiling Wall, ceiling Outdoor Outdoor Wi-Fi technology 802.11g 802.11n (2.4GHz) 802.11n (2.4/5GHz) 802.11g 802.11n (2.4/5GHz) Number of smart antenna elements 12 12 19 12 12 Antenna combinations 4000+ 4000+ 4000+ 4000+ 4000+ Vertical/horizontal antenna polarization Both Both Both Both Both Smart Mesh support Ethernet ports 2 2 2 2 Standard PoE support (802.3af) External antenna connector Retail pricing (US$) $399 $799 $999 $899 $1,999
  23. 23. ZoneDirector Pricing
  24. 24. <ul><li>Dual Band 802.11n </li></ul><ul><ul><li>2.4 GHz – data and voice </li></ul></ul><ul><ul><li>5 GHz – video </li></ul></ul><ul><li>8 SSID’s per each band </li></ul><ul><li>Centrally managed </li></ul><ul><li>Integrated smart antenna array </li></ul><ul><li>Availability: Now </li></ul><ul><li>MPEG 2 Stream = up to 3 HD TVs </li></ul><ul><li>MPEG 4 Stream = up to 6 HD TV’s </li></ul>802.11n for the Triple Play in Hospitality Introducing the ZoneFlex™ 7962 802.11n
  25. 25. Internet Floor 3 Video SSID (5 G) Floor 2 Video SSID (5 G) Floor 1 Video SSID (5 G) Common Data SSID (2.4G) <ul><li>Guaranteed video/voice priority over data </li></ul><ul><li>Centrally manageable by FlexMaster or ZoneDirector </li></ul><ul><li>One 7111 adapter per room </li></ul>Triple Play Deployment in Hospitality Demonstrate Flawless Video Delivery
  26. 26. <ul><li>Long-range intelligent antenna array </li></ul><ul><ul><li>Signal reaches farther (more stable connections) </li></ul></ul><ul><ul><li>Less need for roaming </li></ul></ul><ul><ul><li>Minimizes interference </li></ul></ul><ul><li>Advanced QoS </li></ul><ul><ul><li>Automatic traffic classification </li></ul></ul><ul><ul><li>Per client queuing </li></ul></ul><ul><ul><li>Traffic shaping/rate limits </li></ul></ul><ul><li>Save battery life (Power save: UAPSD) </li></ul><ul><li>Seamless roaming </li></ul><ul><ul><li><50ms handoffs </li></ul></ul><ul><ul><li>802.1x roaming </li></ul></ul><ul><ul><li>Tunneling (L3 roaming) </li></ul></ul><ul><li>Security </li></ul><ul><ul><li>HIPAA compliant </li></ul></ul><ul><ul><li>State-of-the-art encryption/authentication </li></ul></ul><ul><ul><li>DynamicPSK for mobile platforms </li></ul></ul><ul><ul><li>No loading certificates or configuring encryption keys </li></ul></ul>Smarter Voice over Wi-Fi VIEW Certified Vocera Certified Spectralink
  27. 27. Third Party Reviews
  28. 28. Putting 802.11n to the Test <ul><li>Test tool(s): Ixia’s IxChariot </li></ul><ul><li>Tests run: Average TCP throughput </li></ul><ul><li>Measurements: Bidirectional traffic </li></ul><ul><li>Clients used: </li></ul><ul><ul><ul><li>Toshiba Portege M700-S7002 with Intell 4965AGN NIC </li></ul></ul></ul><ul><ul><ul><li>IBM ThinkPad T61 with Linksys Wireless N WPC4400N NIC </li></ul></ul></ul><ul><ul><ul><li>Acer TravelMate 6291 with Intel 3945abg NIC </li></ul></ul></ul><ul><li>Channel used: 6 (2.4 GHz) </li></ul><ul><li>Channelization: 20MHz / 40MHz </li></ul><ul><li>Encryption: WPA2 </li></ul>Meru AP 320 ZoneFlex 7942 Third-Party Testing Tells the Real Story: Test Methodology IxChariot endpoint IxChariot endpoints Meru controller Ruckus ZoneDirector
  29. 30. What’s Others Say About ZoneFlex <ul><li>Ease of Use </li></ul><ul><ul><li>“ intuitive and simple to configure thanks to its interactive and modern Web-based interface” </li></ul></ul><ul><ul><li>“ Ruckus excels in simplicity with simple </li></ul></ul><ul><ul><li>navigation” </li></ul></ul><ul><li>Simple Deployment </li></ul><ul><ul><li>“ ZoneFlex's key attraction for many businesses will be its ease of installation and management….a system that can be installed and configured in minutes” </li></ul></ul><ul><li>Range and Performance </li></ul><ul><ul><li>“ the best 802.11b/g coverage range we've tested” </li></ul></ul><ul><ul><li>“ the only product to deliver astonishing speeds at extreme ranges where all others failed to even connect” </li></ul></ul>
  30. 31. Ruckus Case Studies
  31. 32. Philadelphia Palomar Hotel <ul><li>4-Star, Luxury Boutique Hotel in City Center </li></ul><ul><li>Daniel Burnham designed, LEED registered building </li></ul><ul><li>25 Floors, 5,200 sq ft each </li></ul><ul><li>Total rooms: 230 </li></ul><ul><li>Rooms per floor: 12 </li></ul><ul><li>Meeting space: 6,000 sq ft </li></ul><ul><li>Total square feet: 130,000 </li></ul>
  32. 33. First Things First: The Pilot With Concurrent Data Using Dual-Band 802.11n Smart Wi-Fi <ul><li>Three MPEG-2 HD IP-based VoD at 20 Mbps per stream and two MPEG-2 SD streams at 5 Mbps were supported </li></ul><ul><li>Single dual-band ZoneFlex 7962 supported streaming to 5 TVs and 5 802.11g laptops for HSIA </li></ul>Trial Conducted at
  33. 34. Hospitality
  34. 35. <ul><li>Poor wired network main driver for new Wi-Fi network </li></ul><ul><ul><ul><li>Cat 5 backbone to closets, old-Cat 3 to rooms </li></ul></ul></ul><ul><ul><ul><li>Limited capacity to rooms (10-15 Mbps) </li></ul></ul></ul><ul><ul><ul><li>Recabling rooms a non starter (est. $480,000) </li></ul></ul></ul><ul><ul><ul><li>Low Guest Service Index scores hurting business </li></ul></ul></ul><ul><ul><li>Building construction an RF challenge </li></ul></ul><ul><ul><ul><li>Signal attenuation a concern </li></ul></ul></ul><ul><ul><li>Huge coverage area </li></ul></ul><ul><ul><ul><li>Three-wing configuration with long runs to guest rooms meant coverage challenges </li></ul></ul></ul><ul><ul><li>Wi-Fi solutions for entire hotel from Xirrus, Cisco, Colubris and TeleAdapt $120K and higher </li></ul></ul>Wi-Fi Solves Wired Problem <ul><li>802 guest rooms </li></ul><ul><li>15 floors (12 guest) </li></ul><ul><li>550,000 square feet </li></ul><ul><li>Located near LAX </li></ul><ul><li>Hotel designed to withhold direct hit from 747 </li></ul>H O S P I T A L I T Y
  35. 36. What was Done… <ul><li>Four ZoneFlex 2942s for each of the 12 guest room floors </li></ul><ul><ul><li>One at end of each wing one “meshed” in the middle </li></ul></ul><ul><ul><li>One AP per 17 floors at $35/room (48 total APs) </li></ul></ul><ul><li>Redundant ZoneDirector 1050 controllers </li></ul><ul><li>Entire WLAN configuration in under 30 minutes </li></ul><ul><li>Deployment in 18 hours (with 2 people) </li></ul>H O S P I T A L I T Y
  36. 37. And the Results? <ul><li>Lower GSI scores </li></ul><ul><li>Better performance than wired everywhere </li></ul><ul><li>Overall WLAN less than ½ the cost of any other alternative </li></ul><ul><li>Better reliability, “rock-solid Wi-Fi connections” </li></ul><ul><li>Video and voice ready (ie. can now focus on rev-gen apps) </li></ul>H O S P I T A L I T Y
  37. 38. Voice Over Smart Wi-Fi
  38. 39. Background <ul><li>Two main issues </li></ul><ul><ul><li>Unreliable voice roaming </li></ul></ul><ul><ul><li>High-density data </li></ul></ul><ul><ul><ul><li>Thick plaster walls with chicken-wire mesh in walls – v. bad for signal penetration </li></ul></ul></ul><ul><li>Cisco solution kludged with high-gain antennas </li></ul><ul><ul><li>High power -good for penetration (data) bad for co-channel interference </li></ul></ul><ul><ul><li>RF energy spews in all directions </li></ul></ul><ul><ul><li>Roaming and connection stability problems </li></ul></ul><ul><li>Part of the InterContinental Hotel Group (IHG) </li></ul><ul><li>16 floor luxury hotel </li></ul><ul><li>WLAN everywhere </li></ul><ul><ul><li>DATA: guest internet access </li></ul></ul><ul><ul><li>VOICE: staff communication so that customer care can exceed highest of standards </li></ul></ul><ul><li>Voice network </li></ul><ul><ul><li>40 Spectralink phones </li></ul></ul><ul><ul><li>100 Vocera badges </li></ul></ul><ul><ul><li>Used by all staff – security, engineering, housekeeping, food service, bellmen </li></ul></ul>Service staff equipped with voice devices
  39. 40. Without Ruckus <ul><li>Cisco AP 1200 with omni antennas can’t penetrate walls </li></ul><ul><ul><li>Poor signals hurts voice (and data) </li></ul></ul><ul><ul><li>Solution: increase power </li></ul></ul><ul><li>Cisco AP1200 with hi-power (30 dBm) amps, and 5 dBi cone antennas </li></ul><ul><li>High power helps penetration, but also increases co-channel interference </li></ul><ul><ul><li>More contention, more packet loss – bad for voice </li></ul></ul><ul><li>Solution “works great for internet access”, “horrible for VoIP” </li></ul><ul><ul><li>Lots of staff complaints </li></ul></ul>
  40. 41. With Ruckus ZoneFlex Smart WLANs <ul><li>Site survey with actual voice device </li></ul><ul><ul><li>Spectralink between -60 and -70 dBm </li></ul></ul><ul><ul><li>Vocera uses CQ or SNR; recommend 24 or better </li></ul></ul><ul><li>All APs mounted dome-down for additional 2-3 dB </li></ul><ul><li>BeamFlex provides excellent range, ideal performance for upstream/downstream voice </li></ul><ul><li>High-gain directionality eliminates co-channel interference </li></ul><ul><ul><li>Great for VoIP that is sensitive to lost packets, and retries </li></ul></ul>Vocera SSID Guest (Data) SSID Spectralink SSID ZoneFlex 2942s ZoneDirector 3000 VLAN per WLAN