The document discusses the key rules and principles of quality auditing: 1. Audits provide information to management about the future and how to improve performance. 2. Auditors must be properly qualified and trained to perform audits objectively. 3. Audits measure processes against agreed upon criteria like procedures and specifications. 4. Audit conclusions should be based on analyzed facts rather than subjective opinions. The overall goal of auditing is to provide management confidence that quality controls are in place and effective to continually improve performance related to key business priorities like costs, production and risk.

1. Quality Auditing: for the Boss An Executive Overview by Dennis R. Arter

3. There are only 4 rules!

5. General model for auditing Compare Good & Bad Facts Analyze Findings Conclusions Analyze Requirements Evidence Problem or Cause/effect Executive Summary External Manuals Procedures Specifications Physical The senses Interviews Paperwork The patterns

13. General model for auditing Compare Good & Bad Facts Analyze Findings Conclusions Analyze Requirements Evidence Problem or Cause/effect Executive Summary External Manuals Procedures Specifications Physical The senses Interviews Paperwork The patterns

15. Sort the data Problem Problem Problem Fact Fact Fact Fact Fact Fact Fact Fact Data Chunking Fact Fact Fact Fact Fact Fact Fact Fact Fact

21. Questions

25. Improved performance

26. Thank you for your attention!