1. 2 11th
street, Toms River, NJ 08757(732)278-9099aprilpwarren@yahoo.com
April Persons-Warren
Summary
I am a senior at Kean University pursuing my Bachelor’s degree in Biology. I have completed several different science
courses which have provided me with extensive experience working ina laboratory setting. I amclose, but do not
currently have my degree; however I am highly educated in my field of science, especially Microbiology. I amproficient
in conducting tests to evaluate antimicrobial/anti-virulent products’ ability to inhibit the growth of an array of
microbial/viral specimens in a culture media. I am also a fastlearner who can quickly adapt to new experiences. Along
with a lab setting, I am also experienced in environmentalfield work, collecting and testing samples. I possess the
ability to quickly absorb new information, Exercise exceptional judgment, and work well independently. I take extreme
pride in my work. I am proficient in the use of ALL MS Software.
E xp erience
9/ 2005 – 10/ 2010 Ansell Inc. Red Bank , NJ
Customer Service Representative
 E xtensiveknowledge of all products and product specifications.
 Daily contact with warehouse andmultiple carriers toensuretimely delivery of all stock.
 Made product recommendations toclients basedoff of their specificapplication andimplementation of that product
 Responsible for handling order inquiries from distributors, endusers, andall customers.
 Processed all claims for refunds/credits andproduct returns.
 Researchedclient’s contracts, reporting any discrepancies.
 Created in-depth expedite reports for distributors requiring immediate order statusfor multiple clients.
 Created daily E xcel spreadsheets containing key account expenditures.
8 / 2003 -7 / 2004 Health Net Neptune, NJ
Customer Service Representative
 Responsible for handling claim inquiriesfrom doctors, hospitals andall medical facilities.
 Processed all billable claims andre-processedall claims paidor not paid in error.
 Researchedclient’s contracts, reporting any discrepancies.
 Researchedmedical information via the internet on behalf of the client.
 Made outgoing calls tocustomers for further assistance.
7 / 2000- 8 / 2003 Rosenbluth International CherryHill, NJ
Cor p orate Travel Agent/Customer Service
 Coordinated corporate travel arrangementsfor an array of executives.
 Liaison with clients’ customer service issues,resolving disputesbetween clientand vendors.
 Maintainedclients’ businesstravel accounts.
5 / 1998-6 / 2000 Kimball Medical Center Lakewood, NJ
EmergencyRoom Patient Registration
 Interviewedthe patient topre-screen symptoms in order toalert the medical staff toany possible infectious diseases.
 Acted as first contact topatients entering E.R. prior totriage, was requiredtodirect “possible” infectious patients tobypass triage
andgodirectly intoprivate E .R. asa precaution.
 Verifiedall insurance andbilling documentation andcodes.
 Putting together charts for all admission patients according totheir individual conditions.
 Worked in high volume environment.
E ducation
2011-Present
2009- 2011
Kean University- Biology/Education Major
*Range of G.P.A.: 3.85- 4.0*
Ocean County College- BiologyMajor
TomsRiver, NJ
TomsRiver, NJ

2. [Phone number][E-mail address]
[Your Name]
Graduated with A.A.S degree- G.P.A.:3.85*