1. Procedure - Manage IT Services Intranet Website (GLOBAL)
Purpose
The purpose of this process is to catalog the steps required to maintain and manage the Honeywell IT Services (HITS) Intranet Website.
Scope
This process details the interactions between the HITS Intranet Webmaster and IT Services representatives responsible for maintaining one or more service pages within the Intranet. (Content Owners)
Contact
For questions about the information contained in this process document please email anthony.mitchell@honeywell.com.
Roles and Responsibilities
Role Responsibilities
Webmaster
Maintain homepage
Assist with content updates
Review change requests
Enforce change management process
Monitor Content Ratings
Monitor website Inbox & act on user feedback
Content Owners
Perform content updates as needed
Review content accuracy
Edit page(s) at least once per year with updated information
Ensure pages are easy to use
Review content ratings for your page(s)
Follow change management process
Assist Webmaster in determining overall site direction
Procedure Description
Procedure Activity Role(s) - (Who) Procedure(s) - (How To) Control Objectives
Content Management & Content Owners, See process map below Ensure information about IT Service offerings is kept accurate and up to date.
Updates Webmaster Click here for change request Provide users with means to order/procure IT Services.
guidelines Provide users with reasonable means to solve issues without calling service agents or the
Service Desk.
Content Ratings & User Content Owners, See process map below Ensure information about IT Service offerings is kept accurate and up to date.
Feedback Webmaster Provide quantifiable feedback on needed improvement actions for the Intranet
Key Metrics/Controls
HITS IT Effectiveness will be responsible for auditing that the process is being complied with. Audits will be done as a part of the Stewardship & Controls Scorecard assessment.
Frequency Metric Target Owner
Yearly Track and report all page ratings for site 3.2 Webmaster
(site average) (1-5 scale)
Year-to-Date Aggregate and report each service page ratings 3.0 Webmaster
(1-5 scale)
Monthly Communicate ratings to Content Owners 100% of service pages Webmaster
As Needed Communicate user feedback to Content Owners 100% of relevant user comments Webmaster
Bi-Annual Review/verify all assigned content pages & documents 100% of service pages Content Owners
Monthly Participate in regional website reviews 80% participation in meetings Content Owners
throughout year
2. Related Policies and Standards
Global Standards and Policies
Honeywell Corporate Policy
Performance Measurements
Refer to metrics on AI4 Enable Operation and User main page.
Page Data
This section is to be modified by the PROgov board only.
PROgov Reviewed Yes
PROgov Reviewed Date 2009-10-08
Current Maturity Rating Not Rated
QA Assessment Not Assessed
QA Assessment Date YYYY-MM-DD
Global Process Owner Christophe Zajpt
Page Owner Anthony Mitchell
Business Importance 2
Risk to the Business 2
Date Created Nov 03, 2008 10:38 MST
Date Modified Aug 25, 2010 09:48 MST
