Information Technology Infrastructure Library

1. CHANGE MANAGEMENT
ByYudiFlasheR

2. Change Management
Business
Assesment
IT Strategy
Development
Customer
Managament
Business – IT Alignment Operation Bridge
Incident
Management
Operation
Managment
Problem
Management
Service
Planning
Availablelity
Management
Service Level
Managemet
Capacity
Managment
Security
managmenet
Cost
Managment
Release to
Production
Build AndTesting
Configuration
Management
Change
Management
Service Delivery Assurance
Change
Management

3. Change Management Goal
 Mengimplementasikan Perubahan yang disetujui secara efesien, dan
dengan resiko sudah di indentifikasi dan layanan terkini dari sebuah
Teknologi Informasi

4. Change Management
Responsibilities
Review and
Closure
Monitoring
& Reporting
Chairing
CAB
CAB/EC
Accepting Recording
& Filtering Change
Manage &
Coordinate
Implementation
Assesing Impact,
Cost, Benefit,And
Risk Of Proposed
Chane
Justification &
Approval Of
Change
Change
Management

5. Terminology
 Change
◦ The Addition, Modificaion or Removal Of
Approved, Supported or baseline Cis
 Request For Change
◦ Form, or Screen, Used to record details of a
request for a change to any CI or Procedures
 Forward Schedule of Change
◦ Schedule that contaians details of all tha
changes aproves for implementation and their
proposed implementation dates

6. Change Management Process
Monitoring Planning
Build
Test
Implementation
Registration
Classification
Approval
Authorization
Implementation
Evalution (PIR)
RfC
Refusal
Refusal
Backout

7. Request for Change (RfC)
 Scope
Hardware
Software
Documentation
Enviroment
SLA
etc
CIs
Change
Sponsor &
Originator Chnage
Advisory
Board
etc
Justification
Cotegory
Proirity
Resources
Estimates
Service
Impact
What,
Why,
When
RfC

8. Priority Setting
 Urgent
◦ Change Necessary now ( Otherwise severe
business impact) approval by CAB
 High
◦ Change Needed as soon as possible ( Potentially
damaging)
 Medium
◦ Change All Solve irritating errors or missing
functionally ( Can be Schedule )
 Low
◦ Change Leads to Minor Improvements ( That are
Not Contractually)

9. Impact of Change
 Standart
◦ The chaange may be excuted without prior contact with
tha change manager
 Category 1
◦ Little impact on current services.The Change manager is
Entitled to Authorize the RfC
 Category 2
◦ Clear Impact on Services.The RfC Must be Dicussed in
The CAB,The Change Manager requests advice on
authorization and planning
 Category 3
◦ Significant impact on the services and the business,
considerable manpower and/or resouces needed.
Management is inveloved in the decision process

10. The Change Advisory Board (CAB)
CAB
Finance
Manager
Release
Manager
Problem
Manager
Senior
Business
Representation
Other as
Required
Application
Manager
Service Level
Manager
Change
Manager
(Chair)

11. Relationships
Change
Management
Assesment Impact
Change
Management
Authorize
Change
Release
Management
Controls
Realese of New
Version Of
Software or
Hadware if
Required to
Implement
Change
Capacity
Management
Assesses Impact
On Business &
IT Performance
Configuration
Management
Identifies Areas
Impacted
Confoguration
Management
Updates
Records