Monitoring Service Levels With System Center Operations Manager 2007 R2


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Monitoring Service Levels With System Center Operations Manager 2007 R2

  1. 1. Ravi Sankar Technology Evangelist om/blog
  2. 2. Objectives and Takeaways Objectives Understanding the Challenges in Monitoring a Datacenter Introduce Distributed Application Monitoring Introduce End-to-End Service Level Monitoring Introduce the Service Level Dashboard 2.0 Key Takeaways It is possible to get better control of the Service Level Tracking Join Service Level Dashboard v2.0 Beta program
  3. 3. IT Delivers Services; Not Servers WebOrders Application Web Orders Service Middleware Virtual Machine Clients Linux Web Server Database Physical Network
  4. 4. Monitoring Distributed Application • Applications/components that interact to provide a service to an end user • Runs on many physical tiers - Scale out, over the internet, disparate networks • Heterogeneous components - Legacy applications, Partner Web Services
  5. 5. Designing Distributed Applications Leverage Distributed Application Templates Design the top level logical components Capture what you know into the Model Component Groups Relationships It’s an iterative process, you can create/ remove/ update at anytime
  6. 6. Distributed Application Templates
  7. 7. End User Perspective Monitoring (aka synthetic transaction ) An understanding of “end user experience” is required to gain an accurate view of a service’s operation Synthetic transactions act like an end user of the service and report back the results The synthetic transaction results can be used for reporting or as an alert to possible service problems
  8. 8. Service Level Dashboard for System Center Operations Manager 2007 Graphical dashboard to measure and spot trends in service availability & performance Helps customers’ keep business-critical IT resources available, performing at acceptable levels Head off problems before they occur
  9. 9. What’s New in SLD 2.0? Near real-time data • The data latency is now near real-time at two to latency. three minutes. Dashboard metrics for • New metrics facilitate the tracking of MTTR, MTBF, and application service level service level tracking. trends. New presentation • Version 2.0 uses Windows SharePoint Services platform. 3.0 as its presentation platform. • Version 2.0 uses Windows SharePoint Services Authentication. groups to authenticate its users and sites
  10. 10. Web Part: Service Levels Lists all selected service levels Red/Green color indicates service level compliance status. Default view is sorted in alphabetical order
  11. 11. User Capabilities Capabilities User Administrator Change Time Zone X Change Dashboard Time Period X Define Business Hours X Select Aggregation Type X X View Service Level Dashboard X X Create / Modify Dashboard sites X Select / Modify Service Level lists X Define Dashboard Refresh Rate X Define default Dashboard Time Period X Add / Remove Access to the site X
  12. 12. Service Level Monitoring
  13. 13. Next Steps Service Level Dashboard v2.0 RTM will be simultaneously released with Operations Manager 2007 R2 RTM (Free Download) Join the Service Level Dashboard V2.0 Beta! Download the Beta at px?ProgramDetailsID=2249
  14. 14. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.