http://www.answermti.com/apartment-answering-service/ | Property management answering services can help management companies retain their tenants. Also, discover the benefits of AnswerMTI's answering services by calling 1-800-673-2000.

2. • A property management answering
service is essentially a custom call
center for apartment buildings, housing
complexes, HOAs, and even commercial
properties.
• Property owners and management staff
can use an answering service to take
calls from existing and prospective
tenants, as well as direct issues to the
right parties.
• Property management answering
services are a convenient way to handle
calls with professionalism and urgency,
even when on-site staff is busy during
the day or unavailable after hours.

3. • Having someone to answer calls 24
hours a day means that tenants will
be able to speak to someone
whenever they need to rather than
having to wait for office hours.
• Responsive round-the-clock service
allows residents to be heard and
improves the tenant-management
relationship.
• Having a 24-hour answering service
for apartments means you stay up-
to-date even when you can't always
get to the phone.

4. • Property management answering
service agents can work with your
scheduling system to set up various
appointments and/or meetings:
– Tenants can call to schedule
maintenance and repairs.
– Prospective residents can
schedule appointments for
walk-throughs.
– Existing tenants can respond
to management requests for
walk-throughs.

5. • Freeing up on-site management
staff from having to answer the
phones means that they'll be able
to provide better, faster service to
tenants who visit the office.
• Not having to man the phones
also means staff can visit
apartments as needed to discuss
concerns or do walk-throughs
without missing any calls.
• Improving face-to-face on-site
service also builds trust and
improves the relationship
between staff and tenants.

6. • Live property management
answering agents are trained to assist
with all types of caller issues:
– When tenants call to report an
issue with their unit, agents
take detailed messages, assess
the urgency of the matter,
deliver the message in the
appropriate manner, and, if
necessary, contact your on-call
technician.
– Agents can also serve as a help
line to explain and clarify your
processes when it comes to
things like rent payments,
amenities, maintenance, lease
terms, etc.

7. • More efficient call answering
service can save you money,
especially with regard to pay for
staff hours spent answering
phones.
• Improved tenant retention also
means a steady stream of
incoming rent and payment of
dues, allowing you to pass the
benefits on to your residents in
the form of amenities,
appliances, unit upgrades, etc.
• Better tenant benefits also
attract new renters, continuing
the cycle of progress.

8. • 100% live agents provide real
human interaction and prevent
the frustration of dealing with
automated systems.
• AnswerMTI services can be
fully customized to meet your
requirements and budget.
• Bilingual (English and Spanish)
support is ideal for assisting
tenants whose primary
language is Spanish.

9. • AnswerMTI provides live agent
answering services for businesses
across a variety of industries, including
property management. Agents can take
calls 24/7 and help to resolve issues, set
appointments, provide rent reminders,
and much more.
• To learn more about how our
professional answering services can
benefit your property management
company, visit www.answermti.com.

10. Summary
Explore 5 ways property management answering
services can help management companies retain
their tenants. Also, discover the benefits of
AnswerMTI's answering services.