The document discusses the potential of conversational platforms and voice interfaces in transforming human interaction with digital systems, highlighting a projected $3 billion industry by 2020. It includes examples of user interaction with voice assistants like Alexa, emphasizing the importance of user experience design and prototyping in creating effective voice user interfaces. Additionally, it outlines strategies for enhancing the travel experience in Berlin through voice technology, including ideation, personality techniques, and customer journey mapping.

1. Graphical interface to
Voice Interface
By Anil Kumar Krishnashetty, Alexey Vidanov &
Andrey Esaulov
Twitter: @anilbms75, @vidanov @andremaha
Hashtag: #btconf & #WUD2018

2. TEXT

3. Why should I care?

4. “CONVERSATIONAL PLATFORMS
WILL DRIVE THE NEXT BIG
PARADIGM SHIFT IN HOW
HUMANS INTERACT
WITH THE DIGITAL WORLD”
Gartner top 10 strategic tecnology trends for 2018
https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2018/

5. TEXT
$3 Billion Industry by 2020
https://www.gminsights.com/industry-analysis/smart-speak
GERMANY

6. Voice interaction
introduction

7. TEXT

8. • User: Alexa, ask Berlin Transport
• Alexa: Hello and welcome to Berlin Transport!
You can ask about fares, ticket types and so on
so on so on. What can I help you with?
• User (ALT1): I am interesting in ticket types
(ALT2): Tell me about fares
•Alexa:(ALT1): Ok, the most popular ticket is the
One Way Ticket.
VOICE USER INTERFACE PROTOTYPING WORKSHOP
USER VUI MEETUP, ALEXA CUSTOM SKILL

9. YOU CAN ASK ABOUT FARES, TICKET TYPES. WHAT CAN I HELP YOU WITH?
WHAT IS YOUR CHOICE?
OK, THE MOST POPULAR TICKET IS THE ONE WAY
TICKET …
HEY! I AM YOURHELLO AND WELCOME TO BERLIN TRANSPORT!
INTRO
ALEXA, ASK BERLIN TRANSPORT
INVOCATIONUSER
SYSTEM
INTENTS
FARES NOT KNOWN QUESTIONTICKET TYPESUSER
ALEXA
UTTERANCES
VOICE USER INTERFACE PROTOTYPING WORKSHOP
SORRY, I AM STILL LEARNING. CHECK
IT OUT BY HUMANS . THEY ARE HERE
IN THE ROOM!REACTION
SKILL

11. Video: https://youtu.be/R84kNBmznkk

12. Video: https://vimeo.com/281465002

13. youtu.be/Q8jfcxMYbQw

14. Team forming

15. You are a part of the Berlin
tourism, How might we enhance
Berlin travel experience with
voice interface?

16. Let’s get started!

17. • Ideation
• Personality
• Prototyping
• User testing
• Creating
• Pitch

19. Ideation
•Who (target audience, someone using
VUI)
•Location (home, public place, work)
•Emotional state(hurry/ tired)
•Paint points(issues with existing system)
•Needs

20. Storyboard
• Create a storyboard of the user &
your product / service using sticky
notes.
• Goal is to visualise the customer
journey.

25. A B
DC
Adva Levin Personality technique

28. “When I design, I work very hard to make
the interface experience feel like there’s a
human on the other end, not a computer.”
- Aarron Walter

29. “Let’s think of our designs not as a facade
for interaction, but as people with whom
our audience can have an inspired
conversation. Products are people, too.”
- Aarron Walter

30. If we were a person out there in the world serving our
customer, our job would be Movies librarian. And
customer would describe us as the most savvy of any
in that profession. We never want to come off as
narrow.
Source: Erika Hall's conversational design

31. Choose main characteristic
Trust
Friendly
Fun
Efficient
Lovable
Professional
Smart
Pleasant
Luxurious

32. Personality Traits
Name:
Age:
Gender:

33. Personality Traits
Name:
Age:
Gender:

34. Actions
How would he/she respond when …
meets a new person?
meets a familiar person?
Going to help?
happy or flattered?
Angry or offended?

35. Script writing

36. Write like we speak

37. • Happy path
• Negative path
• Unexpected path

38. Prototyping

40. Questions you can ask
when tester is stuck
• What are you thinking?
• What do you thinking?
• What would you do next?

41. Video: https://www.amazon.com/alexaforhospitality

43. Contact us
• On Twitter
@anilbms75
@vidanov
@andremaha
• Email:
anilbms75@gmail.com
vidanov@gmail.com