The document discusses the evolution and impact of voice-user interfaces (VUI), highlighting how key products like Amazon's Alexa have changed user interaction similar to the early days of the web. It outlines potential use cases for VUI in various sectors, including healthcare and smart homes, while addressing challenges such as privacy, security, and language support. The importance of conversational design and user empathy in creating relatable VUI experiences is also emphasized.

2. A Frenz
ux@afrenz.me l @crayonandpixels

6. Products need to relate to people on a human scale in
order to be understood

8. The VoiceBot Podcast/ Oct 14,2018
Bill Cava of Orbita stated in a Voicebot Podcast interview,
“Amazon’s first edition Dot compared to other voice UI products at
the time had the distinctive advantage of always being constant
and always listening unlike popular wearables like Fitbit.”
And like the web back in the beginning many underestimated how
it would change how we live, play and work.

9. Data: By 2020, 50% of all searches will be through images or
speech

11. A voice-user interface (VUI)

12. Interactive Voice Response (IVR)

13. Ecommerce,
media & the
smart home
Smartphone
searches, music
& automotive
Search, work
assistant &
smart home
Office assistant Nowhere, to be
heard of (no pun
intended)
Market placement &
focus

14. Alexa Skills Kit (ASK) with
over 25,000 Skills already
available
SaySpring by
Adobe. Software
to help creating
Conversational
Designs
API.Ai
Hound.API
Just received 100
million from investors
Ai, won a debate
against a human

15. Amazon img

19. Search: the good old days

20. Search: today’s experience

21. Data: VUI Search Queries

22. IoT’s Healthcare & Self Management

23. Data: Use Cases, VUI Creates Empathy and
Increasing Better Experiences

24. Alexa & Google are not
currently part of this
healthcare industry landscape
due to HIPPA compliance
issues with privacy laws and a
patients medical records

25. Possible Workarounds:
Orbita AI

26. Enhancing Safety

27. Hands free interactions

28. Third Party
Products

29. Raspberry Pi meets Alexa

30. Gaming & Play

31. Pitching Machine

32. Use cases for VUI

34. Privacy & Security

35. Privacy and Security

36. Possible Workarounds:
Pindrop

38. Possible Workarounds:

39. Lack of Language Support

40. Possible Workarounds:

41. Think Context of Users and Place

42. Alternative Approaches:

43. What challenges to consider

45. UX Process for Voice UI

46. Google
Developer
Online Tools:

47. Alexa Skills Kit

48. Conversational Design
First How can we make the IoTs relatable?

49. Conversational Design with Personality

50. Natural Language Understanding

51. Find Purpose and Who

52. Mapping the User

53. Conversational
Define Which Conversation is Right
“Alexa ….”
Command-and-Control

54. Ask,
Gather,
Decide is
VUI right
for your
users

55. personality
Design

61. H L
L
L
H
M
M H
Conference
Attendee
Being on time and locating a
workshop to attend
Walks over to
Alexa Ask about
morning classes
Reads the
signage to ask
Alexa gives class
schedule
Walks to a
class

62. Write Out a Script to Help Discern Users Intent

65. VUI
Principles

66. VUI
Principles

67. VUI
Principles

68. VUI
Principles

69. Slot Value:
Intent:

70. Wake Word:
Invocation:
Utterance:
.
● One-Shot Utterance:
● Partial Utterance:

72. Robustness of datasets/accuracy
Endpoint detection performance
Factors in Choosing an Engine
Automated Speech
Recognition (ASR)

73. RESOURCES
List o ASR software https://en.wikipedia.org/wiki/List_of_speech_recognition_software
ASR for games and pc controls http://voiceattack.com/
ASR for Healthcare, Assistant, Contact Centers
https://www.nuance.com/mobile/speech-recognition-solutions.html
ASR RESOURCES
Podcast:
VoiceBot Podcast
Books:
Designing Voice Interfaces, Principle in Conversational Design
by Cathy Pearl
Emotional Design
by Don Norman

74. A Frenz
UX@AFrenz.me
@CrayonandPixels